Sycamore Lodge

1 Edgecote Close, Acton, London W3 8PH
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7.8 20 Reviews
  • Sycamore Lodge, London
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Care Provided by Sycamore Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Nelson Bandason (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sycamore Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Sycamore Lodge Reviews (20)

7.8

Sycamore Lodge has a Review Score of 7.8 (7.774) out of 10, based on 6 reviews in the last 2 years. Over all time Sycamore Lodge has 20 reviews.

Overall Experience

  • 15
  • 2
  • 2
  • 1
  • 0

Date Published

20
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Review from A M (Sister of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have received a lot of kindness from the staff in Sycamore Lodge during the period my sisters have been cared for. There is a very high standard of cleanliness in the rooms. The rooms are spacious and well laid out. The quality of the meals has improved. There is always a good atmosphere in the dining
room, lounge area. The management have listened to any issues I have raised and acted on them. Thank you.

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Review from J G (Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Yet another piece of my property goes missing, a particular mug when I was moved from one room to another. A container containing Christmas DVDs and CDs was opened and some of the DVDs and CDs were found in a grey container so I can only presume some were not there. A particular game (for games in the
car) which was a prize to me also disappeared. People seem to think that as I am in a wheelchair I must be gaga but I can still do £'s of sums. I used to think I would recommend Sycamore Lodge but not anymore.

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Review from A R (Granddaughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family member stayed at Sycamore Lodge for approximately 5 months. She was well cared for and supported by members of staff who were attentive, kind, professional and courteous at all times. The family appreciated the consistency in care staff which meant we as a family had good communication about
our loved one.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from S H (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel supported by the staff.
The environment is very nice and peaceful.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for sharing your experience with us.
Kind regards.


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Review from N H (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff.
Feel my father is in good hands.
Takes a lot of worry away from us.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for your kind words. Your feedback is very much appreciated, and we are delighted to know your father is doing well with us; we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from L S (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Noble Square are such lovely and caring people; they have made my mum feel so welcome and helped her a lot in the short time she has been here.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards.


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Review from A K (Son of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the home. Some of the care staff have been absolutely wonderful to my mother. My mother is happy with the food and her room.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for sharing your experience with us. We are delighted to know your mother is comfortable with her tailored care. I will pass on your sentiments to the home team. Kind regards, Rahi.


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Review from Lesley T (Respite Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some time ago, I had the shocking news of needing a heart operation in October 2022, with no family near or on hand.
The only option could be respite care and quick.
My husband was booked in by a very informative manager, pleasant and full of needed information, obviously, I was very worried. We have
never been apart for more than a few days at a time due to family visits etc. We have been married 59 years, so yes, I was full of indecision about how would he handle this; he has Dementia/Alzheimers.
Well, I had no need to be worried or concerned and have not at any time since at all, in any way; what a relief for us all.
During my visit, the day before my heart operation to kiss goodbye and see you very soon, I stood up to kiss him and collapsed, and my hip was shattered - straight away, the staff kicked in, and hubby was taken safely to his room, while they wheel-chaired me out to the ambulance.
It was then necessary for me to have an emergency hip operation, yes, hip, not heart, which was expected - wow, shock, yes.
My husband is still in Sycamore Lodge due to convalescing after emergency hip surgery and then had to have a heart operation and convalescing again.
I can not begin to tell you how wonderful he has been looked after, and more importantly, how safe he has been in there; can you imagine being full of concern and absolutely none was needed; I never ever came away worried; he was so safe, so calm, and quite happy to see me when all the emergencies had been dealt with my health. The staff are so welcoming; you look forward to seeing them and having chats with other people being looked after for various reasons.
The food is fantastic, I mean that fantastic; every single thing is so clean, the lounge a friendly place to chat or have a sleep in one of the many armchairs.,
There's a routine that's needed with dementia, and there are activities; I've seen them, there are exercises, I've seen games, birthday teas, and guests taken to the garden when requested a carer.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Dear Lesley, your feedback means a lot to us. It is our pleasure to care for such kind individuals, and we ensure to maintain high standards of care at all times. I will pass your kind sentiments on to the home team.
Kind regards.


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Review from Kerry A (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Sycamore Lodge nursing home since 2010. During his time there, we have been very happy with the care he receives. The staff are helpful and friendly and always show compassion. It is well run.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for sharing your thoughts with us. It is a pleasure to be a part of your dad's care; thank you for recognising our team's hard work. Your feedback will be passed on to the home team.
Kind regards.


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Review from Manduna Z (Sister of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, have a very positive experience with the staff regarding the care our sister receives day-in-day-out. The staff are very caring and friendly, and they look after our sister really well. Nothing is too much for them regarding the care they give. We have got nothing to say except that
the staff working on her unit are our champions.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your sister is comfortable with the care she is receiving. I'll forward your warm sentiments to our home team.
Kind regards.


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Review from Iran M (Sister of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been residing at Sycamore Lodge for the past five years. She has been cared for by excellent staff, who have gone beyond and above their duty. My sister and us have been treated with respect and dignity throughout. I can only express my gratitude to the care staff.
However, the maintenance
of the rooms and building has not been kept up and also the quality of food has been going - most food provided is prepared from frozen - veggies and less and less meat are very much noticeable.

Reply from Rahi Joshi, Head Office at Sycamore Lodge

Thank you for sharing your thoughts with us. We are happy to know you are happy with the care provided to your sister. We take all feedback very seriously; our sincere apologies for the issues you are facing, and we will fully investigate these issues immediately and take any necessary actions if required.
Kind regards.


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Review from J T (Son of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My family and I are always greeted by the staff when visiting my mother. My mother's room is located near the staff desk, and we are satisfied with her location. I am glad my family are able to visit frequently after scheduling our appointments.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for your feedback. We are delighted to know you are happy with your mother is comfortable with us.
Kind regards.


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Review from Glynis Y (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first-time experience using a care home for my mother. The staff are on hand when we request attention, and they are patient, kind and hardworking. Very encouraging indeed.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for leaving this feedback for us. We appreciate your feedback and are glad to hear your mother is comfortable with us. I will pass on your sentiments to the home team.
Kind regards.


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Review from Lloyd H (Nephew of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my auntie, the staff are very welcoming and helpful. They look after my auntie very well as she's always smiling and happy when I see her. Great work.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for your kind words. We are delighted to know that your auntie is comfortable and happy. I will forward your sentiments to the home team.
Kind regards.


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Review from Maureen B (Friend of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always had a very good experience when visiting Sycamore Lodge. I have found all the staff to be very friendly and helpful. I have thought about how clean and tidy the halls are, well cared for and no unpleasant smells.
The staff, almost always offer me tea or coffee, and the cleaners, I think
do a very good job.
I only wish that the Lodge had been there when my mum needed a home.
My only thought is that it would be nice to have a seat for visitors in their rooms.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for your kind words. Your feedback is very much appreciated, and we are delighted to know your friend is doing well with us. We ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from M M (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly; they make you feel at home. The staff have excellent personal skills - very dedicated and happy to speak to you. The home environment is very airy and spacious. Very clean, smells nice. Mum loves the privacy when her children visit her. Mum loves mealtimes; she has a variety
of different food and puddings. She loves her cereal in the morning. Most of all, she said she has been treated as a human being. Keep up the good work, nurses. Thank you.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for taking out time to share your experience with us! We are happy to know your mum is enjoying her stay with us and we always strive to provide the best care for our residents' well being. Your message is passed on to the team and they appreciate your kind words.
Best Regards.


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Review from Stephen C (Husband of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my wife is receiving at Sycamore Lodge. She is well cared for, comfortable and usually peaceful and not distressed in any way. Lockdown (s) has been difficult for everyone concerned, but recently the situation has returned to near normal. Thanks to all staff, carers
and management.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Dear Stephen, thank you for sharing your experience with us. We agree, lockdown has been brutal for us, and our goal during these tough times has always been to provide a safe environment for our residents. We are glad to know that your wife is well cared for, and we will continue to provide the best care for her. The team has received your feedback, and they appreciate your 5-star rating.
Best Regards.


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Review from Patrick P (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mother is getting at Sycamore Lodge care home. She is much more comfortable and happier than when she first arrived, which I believe is due to the care and support from the staff. The room she is in is always very tidy, clean and well organised. Overall because of the environment
at the home, her health, ie, physically and mentally is much improved.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Dear Patrick, thank you for your kind words; your feedback is important to us, and we are delighted to know that your mother is happy with us. Your feedback is passed on to the team.
Best Regards.


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Review from Floriane M (Granddaughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my experience when visiting Sycamore Lodge has been very positive when visiting my grandmother. The staff are always welcoming, professional and helpful. The environment is always clean, and my grandmother is well cared for. Thank you all for your hard work and dedication - keep up the amazing
work you are doing; it is most appreciated.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Hello, Floriane.
We appreciate your time to share your experience. Our top priority is the well-being of our residents. Thank you for your kind words; your message has been forwarded to the team. Best wishes.


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Review from J T (Sister of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time visiting my brother and the staff here are so welcoming and caring.

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Current Review Score: 7.8 (7.774)

Overview of Review Score

The Review Score of 7.8 (7.774) out of 10 for Sycamore Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.139 for Sycamore Lodge is calculated as follows: ( (40 Excellents x 5) + (9 Goods x 4) + (16 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 72 Ratings = 4.139

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.635 Points relating to the number of positive Reviews for Sycamore Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 4 Positive Reviews ÷ 15.4 = 0.26

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sycamore Lodge

What types of Care is Sycamore Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sycamore Lodge have?

There are 77 Single Rooms.

What are the Facilities & Services at Sycamore Lodge?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore Lodge to the centre of London?

5.3 mile(s) as the crow flies, distance by road may be significantly further.