Vi & John Rubens House has a Review Score of 8.0 (8.048) out of 10, based on 1 reviews in the last 2 years. Over all time Vi & John Rubens House has 28 reviews.
Review from I H (Daughter of Resident) published on 16 November 2018
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Overall Experience
4.0 out of 5
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.
Many thanks.
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Review from Marina S (Daughter of Resident) published on 16 November 2018
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Overall Experience
5.0 out of 5
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you, it is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. (it was good to hear from you and that our staff have been caring, very kind and go that extra mile.) It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.
Many thanks.
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Review from J M (Daughter-in-law of Resident) published on 16 November 2018
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Overall Experience
4.0 out of 5
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you, it is always a pleasure to receive such a positive feedback, and we are grateful that you've taken the time to write this.
It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.
Many thanks.
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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Jill S (Daughter of Resident) published on 16 November 2018
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Overall Experience
4.0 out of 5
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you, it is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It was really reassuring to hear from you that your mother's personal hygiene is of a high standard.
Your suggestions on activities and organisational board for senior staff is well noted and I can reassure you that this will be considered by the management of the home.
It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.
Many thanks.
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Review from S B (Sister of Resident) published on 16 November 2018
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Overall Experience
5.0 out of 5
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you, it is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It is nice to hear from the people we serve to comment on the professionalism of our staff. It is great to hear that our staff are doing a good job and are appreciated. We will pass this on to them.
Many thanks.
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Review from G B (Son of Resident) published on 13 November 2018
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Overall Experience
4.0 out of 5
Staff generally kind, courteous.
Mum says the food is not amazing (chef change?), but acceptable. Jewish identity is well respected through the observance of major festivals and Shabbat.
In general though, staff/organisation is much appreciated. Thank you.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you. It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. Great to hear your appreciation of Jewish identity being respected through the observance of major festivals and Shabbat and that the open day was really great. Your concerns about the room security and the food have been well noted and we will try our best to address these issues.
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Review from Debra M (Daughter of Resident) published on 9 November 2018
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Overall Experience
5.0 out of 5
The individual bedrooms all have an en suite bathroom which has a shower and there are baths on each floor should the resident wish to have a bath.
The staff are very hard working but always have a smile on their face and a kind word to say. When we visit they know us all by name.
My mother has been there for a year now and the care she receives is fantastic.
Reply from Momarr Camara, Registered Manager at Vi & John Rubens House
Thank you very much. It is always a pleasure to receive such a positive feedback and we are grateful that you have taken the time to write about how excellent the food and entertainment is. It's good to hear our staff are doing a good job and are appreciated.
We will pass this on to them.
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Review from R L (Husband of Resident) published on 17 August 2018
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Overall Experience
5.0 out of 5
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The Review Score of 8.0 (8.048) out of 10 for Vi & John Rubens House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Vi & John Rubens House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.048 Points relating to the number of positive Reviews for Vi & John Rubens House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 1 Positive Reviews ÷ 21 = 0.048
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 2018
Making sure our patients are living safely and comfortably. Policies and procedures are followed up. Working in good relationships with a multidisciplinary team, relatives and all work colleagues.
Job Title: Clinical Deputy Manager
Joined: 2022
Deputising for the Registered Manager, To make sure all provision is in line with CQC regulation. Supporting the Registered Manager in the day-to-day activities of running the home.
Job Title: Activity Manager
Joined: 2000
To ensure a balanced level of activities is met according to client’s level of needs and abilities throughout the home. Working with a team of activities organisers to ensure this is achieved. We have a great team of cares, team leaders, volunteer, and good relationships with relatives to ensure this goal is being achieved.
Job Title: Home Administrator
Joined: 2022
Handling finances, Petty Cash, Resident's Personal Finances, Banking.
Job Title: Senior Administrator
Joined: 2021
Acts as the main point of contact for Vi and John Rubens' admin team and ensures the smooth
Job Title: Housekeeping supervisor
Responsible for the general cleanliness and hygiene within VI&John Rubens House.
To oversee all domestic staff, to ensure they undertake their duties and responsibilities to the best of their abilities.
To recruit, train and manage the unit staff.
To work within the unit budget.
Job Title: Chef Manager
Joined: 2013
To ensure residents & staff are Catered for, and to meet dietary requirements.
