Villa Maria Nursing Home

62/68 Croham Road, South Croydon CR2 7BB
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9.7 25 Reviews
  • Villa Maria Nursing Home, South Croydon
Villa Maria is a private nursing home located in South Croydon, Surrey offering a 'home-from-home' atmosphere.

Residents at Villa Maria are given the opportunity to enjoy a positive and quality life experience during their stay.

Staff at Villa Maria recognise the importance of person centered care and tailor holistic care around each residents individual needs, ensuring residents' families are involved in the care process.

All rooms in the home are furnished to a high standard and some offer en-suite facilities, whilst residents have the opportunity to make their rooms as comfortable as possible.

Communal areas of the home overlook the picturesque garden, where residents can enjoy summer barbeques, parties and relax in the natural environment.

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Care Provided by Villa Maria Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Villa Maria Care Ltd
  • Person in charge
  • Wasiu Ogundipe (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Villa Maria Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,450 – £1,550
    • Self-Funded Nursing Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,550

  • Fees can be discussed on an individual basis after dependency assessments have been completed
  • (these prices are only a guideline, please contact Villa Maria Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits to the home are welcome throughout the day with some restrictions during protected meal times which are between 12:00 and 13:00 as well as between 17:00 and 18:00. The home is 3 minutes walk from South Croydon Train Station.


  • Parking

  • Parking is available on the home's forecourt


Villa Maria Nursing Home Reviews (25)

Total of 25, showing 1-20
9.7

Villa Maria Nursing Home has a Review Score of 9.7 (9.660) out of 10, based on 17 reviews in the last 2 years. Over all time Villa Maria Nursing Home has 25 reviews.

Overall Experience

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  • 3
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Date Published

25
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17
8

Review from Sean M (Brother of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had been at the care home for over a year and feels safe and secure. The staff are always friendly and supportive and the home is very clean. My mother and I have also experienced some of the entertainment, which we found very enjoyable. I would recommend to anyone.

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Review from Dee W (Power of Attorney of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been at Villa Maria a short time but I have found the staff very approachable and answered all my questions with regard to his care plan. All staff are pleasant to deal with and polite.

Reply from Wasiu Ogundipe, Manager at Villa Maria Nursing Home

Thank you for your kind review. The resident that this review relates to is nil by mouth and does not have experience with our food and drink.


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Review from Andrew T (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father wasn't at Villa Maria very long, I was so happy with the care he received, every day I came in and every day he was in fresh bed linen. Everyone referred to him by name, a small thing but I think important. When admitted the staff wanted to know as much as possible to make his stay
as comfortable as possible, such as favourite foods and drinks. And when he passed away all staff showed genuine care for him and us as we grieved.

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Review from Ian M (Brother of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my younger brother as a resident at Villa Maria South Croydon. I found the home and staff to be very professional, caring, polite and sympathetic. I feel my brother's needs are being met to a very high standard. This has been a great relief to all our family. Thank you.

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Review from Sally C (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Villa Maria staff always make us feel very welcome, nothing is too much trouble for them. We know that Mum is well looked after and genuinely cared for.

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Review from Paul B (Father of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been here for over two years. I have never had any complaints regarding her care.

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Review from A D (Relative of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes very difficult to speak with residents at the weekend.
Staff are cheerful and helpful.
Admin staff do address concerns or issues swiftly.
Housekeeping of rooms is hit-and-miss on visits.
Home offers a variety of activities for the residents.

Reply from Karen Warner, Operations Manager at Villa Maria Nursing Home

Thank you for your comments; we do take all reviews seriously, positive and negative, and use them to assist us with continually improving the service. If you have any concerns at any time, please speak with the manager, whose door is always open to all who use the service.


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Review from G W (Wife of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here for twelve years after a stroke which left him speechless and with no movement on one side. Sadly, he passed away in January. The staff were lovely to me and my daughter, some coming to the funeral and wake. I always found staff to be very good, very patient in working out what he
wanted as he couldn't use a computer and only had one hand and facial expressions by which to communicate. He always looked neat and tidy. He was happy there. Activities take place each week and concerts occasionally. In the warmer weather, there is access to the garden. I always felt very welcome and included in his care arrangements as did other family members. Even now, the home keeps in touch with me which I appreciate as over the years it had become my second home.

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Review from Kiran P (Friend of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Villa Maria Nursing Home is a fantastic nursing home, as it not only brings everyone together but has that kind atmosphere with everyone that works there as well. My dad was in Villa for a while and they treated him so well, he loved it.

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Review from Soraya C (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Villa Maria Nursing Home has a homely and relaxed feel. Residents are well cared for in a professional and respectful manner. Staff are always cheerful, friendly and accommodating. Activities are provided on a daily basis.

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Review from Carole R (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had respite in Villa Maria Nursing Home a couple of times now. It's the best care home my mum has been to for her respite.
The staff go over and above for all the residents. They do their daily jobs as well as entertain the residents daily with all sorts of activities.
The manager is lovely
and does as much as she can to ensure all residents are happy and cared for. The standards are very high. They care for each one of their residents whether they are there permanently or just for respite.
As soon as you walk in, there is a happy atmosphere, also it is very clean.
My mum is on level 5 with food. They made sure all my mum's needs regarding eating and drinking were met.
My mum didn't feed herself when she went in, with their help and encouragement, when my Mum came home she was feeding herself.
Now, when my mum has respite, I ask for Villa Maria due to the excellent care they give everyone in there.

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Review from L T (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, friendly and well conversed with knowledge.
The staff, the care manager and the receptionist are so amazing and true to the cause of caring for your loved one. They are on hand at any time of the day to help you with any concerns you may have regarding your loved one.
My
mum is always clean, tidy and well cared for. Her bedding is always clean, along with her room and surroundings.
Overall, a very safe, welcoming environment for your loved one to be placed in. A jewel in a crown amongst a crowded profession.
I'm really proud to write this review on behalf of Villa Maria Nursing Home as it has come from my heart, it is been a really difficult time for our loved one and family members but Villa Maria has helped us through this difficult process.

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Review from J J (Granddaughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Villa Maria Nursing Home are so kind and caring. They treat their residents like family.
My grandmother was very comfortable during her stay at Villa Maria and she liked all the staff members. She always looked clean and well cared for. She was repositioned regularly and assisted with
her meals and medication. During self care the door was always closed to maintain my Grandma's privacy. The staff members were so friendly and accommodating. They were always smiling, laughing and joking around with my Grandma.
My family never had any fears or concerns about mistreatment. We were always made to feel welcome.
The room was spacious and warm. The main door has a security lock so intruders couldn't enter the building.
There were activities in the lounge area though unfortunately my Grandma was unable to attend for medical reasons.
I would recommend Villa Maria to anyone who has a loved one in need of extra care and support. Such a warm loving environment.

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Review from A D (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m happy to a degree, I think they are short of staff but the staff that are there try their very best to provide the care that’s necessary so I’m truly grateful. It’s always very clean and they liaise with me very well which is very important.

Reply from Karen Warner, Operations Manager at Villa Maria Nursing Home

Many thanks for your review of Villa Maria, the registered manager has recently run a very successful recruitment campaign and the new staff are in the process of being inducted. The overall staff-to-resident ratio is reviewed on a monthly basis and can be adjusted accordingly. Please do not hesitate to discuss this further with the manager who operates an open-door policy at Villa Maria and welcomes feedback from all stakeholders.


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Review from Richard S (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Villa Maria Nursing Home from hospital after breaking her hip and becoming unable to walk and with hypoactive dementia, at the age of 92. The attentive care she received from all staff couldn't have been bettered. The admin staff were always available and gave useful advice on taking
Mum out, especially for her birthday. The activities and events held at the Villa were lovely and it was so nice to take Mum into the beautiful garden, English weather permitting. After Mum unfortunately died with the tenderest care from her nursing attendants; the staff were so helpful. They even helped to find a venue for her wake.

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Review from Judith B (Sister of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my sister at Villa Maria Nursing Home. She's very settled there and the family are made to feel welcome. I'm kept up to date with any health issues my sister may have.

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Review from C S (Sister of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am relieved to see that my sister is being well cared for. The staff are all so friendly and natural. They take time to listen to the patients, seeing to their individual needs. Everyone, if they wish to, is included in the many activities which are organised, patients are encouraged to join in but
if they wish to sit and observe they can do. My sister always looks clean, hair brushed etc. She couldn't be in a better place!

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Review from Dawn S (Daughter of Resident) published on 18 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been admitted from Hospital via Merton Council as I was unable to continue caring for her. During her time at Villa Maria, she was always treated with kindness, love and respect. She was always very clean and tidy. She enjoyed being fussed over. Sadly, her condition deteriorated and she died
in August 2022. Fortunately, I was with her along with some of the girls who cared for her. They showed her the dignity and kindness in death as they did in life. They were incredibly supportive to me and my brother and even came to Mum's funeral. Everyone from the manager to staff members made us feel welcome and were very friendly when we visited mum. I'm so glad mum ended her days here. She couldn't have been in better care. Thank you all so very much.

Reply from Karen Warner, Operations Manager at Villa Maria Nursing Home

Hi Dawn, thank you so much for your lovely review. The manager and the staff at Villa said it was their pleasure looking after your mum.


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Review from Mark B (Son of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are extremely friendly and welcoming. They have made my dad feel at home and are very accommodating when I visit. The facilities are good and lots of activities for the residents to partake in. When moving into the care home the staff were very helpful and supportive, making the process
stress-free. Nothing is too much and I'm confident my dad is in safe and caring hands.

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Review from Stephanie T (Niece of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Villa Maria Nursing Home in December 2022 and although the building is not the most modern this is made up by the excellent caring staff. From management to the Sisters, Nurses and the Carers all so welcoming and caring not just to my aunt but myself too. Thank you Villa Maria
Nursing Home.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Villa Maria Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Villa Maria Nursing Home is calculated as follows: ( (142 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 197 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Villa Maria Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Wasiu

Wasiu Ogundipe

Job Title: Home Manager

Joined: 2024

I am a dedicated and compassionate Care Home Manager with over 20 years of management experience in the care of the elderly with a proven track record of enhancing residents' care, improving operational efficiency, and ensuring regulatory compliance.


My commitment to Villa Maria Nursing Home includes; enhancing the quality of life of our residents through the promotion of a person-centred care model that respects and promotes each resident’s preferences, wishes and dignity as well as their independence.


Debbie

Debbie Good

Job Title: Administrator

Joined: 2018

I have been at Villa Maria for six years. I support the management and staff team in all areas of administration. I have also developed positive relationships with the people we support and their families over the years. It's a pleasure to have met so many wonderful people.


Frequently Asked Questions about Villa Maria Nursing Home

What types of Care is Villa Maria Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Villa Maria Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Villa Maria Nursing Home have?

There are 26 Single Rooms.

What are the Facilities & Services at Villa Maria Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Villa Maria Nursing Home to the centre of South Croydon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.