Fees can be discussed on an individual basis after dependency assessments have been completed
Visits to the home are welcome throughout the day with some restrictions during protected meal times which are between 12:00 and 13:00 as well as between 17:00 and 18:00. The home is 3 minutes walk from South Croydon Train Station.
Parking is available on the home's forecourt
Villa Maria Nursing Home has a Review Score of 9.7 (9.660) out of 10, based on 17 reviews in the last 2 years. Over all time Villa Maria Nursing Home has 25 reviews.
Review from Marion W (Daughter of Resident) published on 1 March 2018
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Facilities
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Cleanliness
Treated with Dignity
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Review from David H (Son of Resident) published on 28 November 2017
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Treated with Dignity
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Value for Money
Review from Carole T (Daughter of Resident) published on 2 August 2017
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My
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Review from Julia W (Daughter of Resident) published on 29 June 2017
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I truly feel, without Villa Maria, my mother wouldn't
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Review from Linda S (Daughter of Resident) published on 29 June 2017
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Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.7 (9.660) out of 10 for Villa Maria Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.660 for Villa Maria Nursing Home is calculated as follows: ( (142 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 197 Ratings = 4.66
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Villa Maria Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Mar 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I am a dedicated and compassionate Care Home Manager with over 20 years of management experience in the care of the elderly with a proven track record of enhancing residents' care, improving operational efficiency, and ensuring regulatory compliance.
My commitment to Villa Maria Nursing Home includes; enhancing the quality of life of our residents through the promotion of a person-centred care model that respects and promotes each resident’s preferences, wishes and dignity as well as their independence.
Job Title: Administrator
Joined: 2018
I have been at Villa Maria for six years. I support the management and staff team in all areas of administration. I have also developed positive relationships with the people we support and their families over the years. It's a pleasure to have met so many wonderful people.