Barchester Wilsmere House Care Home

Wilsmere Drive, Harrow Weald, Harrow HA3 6UB
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9.7 91 Reviews
  • Barchester Wilsmere House Care Home, Harrow
Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .

The home offers a number of facilities, including a large gym, in-house physiotherapy, a hairdressing salon and a low-level kitchen ,Conservatory with patio area and a caffe providing refreshments throughout the day . Wilsmere House Care Home also has beautiful gardens with patios and tastefully decorated en-suite bedrooms. The home has free wifi throughout the home .

Residents are offered flexibility around mealtimes and special dietary requirements are catered for. The home offers an extensive activities programme where residents can pursue hobbies and interests. The home has two minibuses and residents go out every week either to the local shopping centre , garden centres , Parks and attending weekly community meetings .

The staff team provides a high quality of care thanks to continuous training to ensure they are up-to-date on best practice.

Care Provided by Barchester Wilsmere House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgeta Cocue (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Barchester Wilsmere House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.


  • (these prices are only a guideline, please contact Barchester Wilsmere House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Wilsmere House Care Home Reviews (91)

Total of 91, showing 1-20
9.7

Barchester Wilsmere House Care Home has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 91 reviews.

Overall Experience

  • 68
  • 18
  • 3
  • 1
  • 1

Date Published

91
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Overall Experience  Overall Experience 5.0 out of 5

My nephew has been a resident since December 2024.
I have visited him a few times and here are my observations so far:
- Very warm and welcoming. Well-decorated and spotlessly clean.
- Staff seem to have a real spring in their step, happy and can't do enough to help.
- Nursing staff and carers are
excellent.
- Admin/Reception Manager was my first point of contact when I emailed in. She created a very favourable first impression and is solution-oriented.
- Positive culture must come from Leadership and Management teams.
Hands-down the best care home I have visited.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.


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Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the way my mother has been cared for. The staff and management are first-class. The home is very clean and run professionally.

Reply from Georgeta Liliana Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.


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Overall Experience  Overall Experience 4.0 out of 5

I just want to ensure a nurse, in particular, gets the acknowledgement she deserves. She has been an amazing nurse to my father and works with attention to detail. She is kind, compassionate and extremely caring.
We could not thank her enough for her work with my father. Although my father cannot communicate,
we have noticed he is relaxed when the nurse does his oral care.
Huge shout out to another member of staff, in particular, too - she is absolutely brilliant.
My ratings are a reflection of the home in general.

Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.


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Overall Experience  Overall Experience 4.0 out of 5

A well-organised and well-run organisation. My friend seems to be well looked after and is very happy being a resident. The entertainment is extremely good. The staff are very caring.

Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff in Kenton Ward, Wilsmere House enough. They have looked after my brother for many, many years and nothing is too much for them. The ward manager is excellent (as are all the staff) and her communication skills are fantastic. She goes the extra mile to answer my queries,
even on her days off!
I have had dealings with another care home regarding another family member. On the face of it appeared to be a 5-star hotel however when it came to comparing the staff it was no contest. At the end of the day, it is all about the care and compassion of the staff and the staff in Wilsmere House have that in abundance. I should also mention the staff in the reception, the office support, and the senior management team. They have always been helpful and very professional and again are a credit to the organisation.

Reply from Lili Cocue, General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.


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Overall Experience  Overall Experience 4.0 out of 5

The carers are always willing to help if further assistance is required. Friendly and welcoming although I believe they do not have the time to properly ensure each resident is comfortable every minute. Hence, they would benefit with additional staff.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home.


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Overall Experience  Overall Experience 4.0 out of 5

Friendly, happy staff. Laugh and joke with my husband and make him smile. Only been here a couple of weeks after a very long illness in the hospital. Now showing real signs of improvement since being a resident.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough for the great care they gave my dad. Nothing was too much trouble. Not only did they care for Dad, but cared for my mum, my husband and myself, making sure we were ok and coping.
The staff would regularly check on Dad, and when he eventually had to stay in bed,
they took care of all his needs.
We were kept up to date on all Dad's care and any changes that may have needed to be made.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service at Barchester Wilsmere House, the staff look after my mum so well. I find the staff and management approachable (this is very important) to myself and family. The activities staff are excellent. They always put on great shows and included my mum in the majority of the
activities. My mum's persoanl care is done excellently as I like it done. My mum always looks well groomed and well dressed and well turned out.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Wilsmere in June from another care home. From the beginning her care needs have been met to a high standard. Mum has an excellent routine from personal care to attention to her nutrition and even her makeup. Staff are always positive, friendly and smiling when Mum's dementia makes caring
more challenging. The activities co-ordinators always see that Mum is involved and there is attention paid to her as an individual.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members


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Overall Experience  Overall Experience 5.0 out of 5

On the Kenton unit, all residents and their families are treated with the utmost respect and care. No task is too big for the staff who go out of their way to not only care excellently for the residents but also get to know the residents on a personal level. There is an atmosphere of care, joy and family
throughout this unit.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home. We will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

The team at Wilsmere have been extremely kind and caring for our dear dad and I can't praise them all highly enough. The nursing, caring and support staff have all been lovely and very helpful ensuring that Dad was taken to hospital when necessary and welcoming him back.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Wilsmere Care Home since January 2023. My family and I have been extremely impressed by the care and professional nursing treatment she has received since this has become her home. The staff are very friendly and engaging and Mum who is fortunately still very lucid and bright
has nothing but praise for everybody involved in her care. Whenever I visit Mum, the nurse on duty, in particular, is always very informative about her progress or any issues she may have.
When my brothers and I leave Mum to go home we are all happy that she is in a very safe environment. Recently when she had to go to hospital briefly she was very keen to get back to Wilsmere House and 'see her chums'. I think that speaks volumes.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to a resident I’m close to, he is in the Kenton dept, he’s always clean and well looked after. The staff are lovely and always friendly. I actually refer to it as his hotel. The unit manager is always super helpful and kind too.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 4.0 out of 5

What a great care home, very good help towards the people that are in the care.
I would recommend the home to others in need.
My friend has been in the home as a patient for a year always smiling and happy.
We always take him out.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

My husband had been in Kenton Unit for the past 6 and a half years and I can say thank you to all the lovely staff who look after my husband, and the lovely unit manager who keeps me updated at all times.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

My elderly friend was a resident for about seven months. She was really happy there from the beginning and loved the social side. All the staff were so friendly and helpful not just to the resident but to all the visitors too. Thank you all.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

Management, nurses and other staff are all brilliant, very friendly and helpful. Nothing is too much trouble. I wouldn't hesitate to recommend Wilsmere House to anyone in need of a fantastic care home.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

I visited many care homes before I came to Wilsmere House. Wilsmere House is by far the best car home. The management, staff and nurses are fantastic. I would strongly recommend Wilsmere House to everyone. Your loved ones will be very happy here. First class.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Wilsmere, Whitegate Ward for nearly six years and receives total care day and night. All the staff are calm, unhurried, kind, reassuring, gentle, warm and friendly always and this extends to the visiting family members also. I have great peace of mind knowing that my
husband is so well looked after by the carers and careful monitoring by the nurses. A shout-out to the reception staff, always ready with a welcome and a smile and the activity staff who put in so much effort to provide entertainment and spend time with the residents. Lastly, a manager who carries out a remarkable role in knowing all the residents and families and is always in her office or at the end of a phone if the need arises.
I cannot praise Wilsmere highly enough. The residents are indeed fortunate to be looked after with such care and dignity.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to write a review. At Barchester, we value all feedback and comments made to us. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within the home, we will share your review with the staff members.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wilsmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wilsmere House Care Home is calculated as follows: ( (158 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (49)

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Meet the Team (13)

Liliana

Liliana Cocue

Job Title: General Manager

Joined: 2004

Welcome to Wilsmere House my name is Liliana and I’m the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last five years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents."


Laxmi

Laxmi Gurung

Job Title: Clinical Deputy Manager

Joined: 2013

Laxmi joined Wilsmere House 7 years ago as Head of unit on the High Dependency unit, she was recently promoted to clinical Deputy Manager.


Melisa

Melisa Findlay

Job Title: Admin Assistant

Joined: 2021

I startled at Wilsmere House in 2021 as the Admin assistant , I was the first contact when visitors arrived at the home . I recently became the Home administrator . I deal with the daily finances, its a new role that I am really enjoying .


Alisha

Alisha Thokar

Job Title: Admin Assistant

Joined: 2022

I startled at Wilsmere House as a Care Assistant in February 2022 ,caring for the Residents on our Memory Lane unit which I really enjoyed . I startled as the weekend admin assistant in July 2022 , covering reception and greeting everybody who visits the home . I am now the full time admin assistant which I am enjoying


Carina

Carina Pereira

Job Title: Head of Unit

Joined: 2013

I have been working at Wilsmere House Care Home since 2013. I am the Head of the unit on the Dementia Unit.


Uzma

Uzma Gill

Job Title: Head of Unit

Joined: 2009

I am the Head of Unit on the High Dependency Unit We care for people over 18 upwards with Tracheostomies , Dependent on Mechanical Ventilator and Prolonged Disorder of Consciousness.


Alexandra

Alexandra Totilca

Job Title: Head of High Dependency Unit

Joined: 2015

Alexandra joined Wilsmere House Care Home in 2015, she has many years experience ensuring that high standards of care are being delivered to our Residents. Alexandra has specialised knowledge in caring for people who have Tracheostomies and are Ventilator Dependent.


Miheala

Miheala Pascari

Job Title: Unit Manager

Joined: 2016

I am one of the Senior RGNs here at Wilsmere House. I’ve always loved being a nurse; I love going home at the end of the day knowing that all my team & residents are happy.


Jarek

Jarek Dragon

Job Title: Care Practitioner

I started as a care assistant then I went on the Barchester Care Practitioner programme. I have been a Care Practitioner for two years now, it's a role I really enjoy, especially caring for our Residents.


Jibin

Jibin Joseph Kalloor

Job Title: Head Chef

Joined: 2023

Hello, my name is Jibin Joseph Kalloor and I am the Head Chef here at Wilsmere Home Care Centre. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with some of the great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.


Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.


The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere Home Care Home.


Matthew

Matthew

Job Title: Head Of Maintenance

Joined: 2023

Matthew recently joined Wilsmere House Care Home as our Head of Maintenance. Matthew comes with years of experience working in care homes, already we can see an improvement within the home.


Raluca

Raluca

Job Title: Physiotherapist

Joined: 2015

Raluca has been a Physiotherapist in Wilsmere House since 2015 and a practice Physiotherapist since 2008. She has a particular interest in Musculoskeletal Medicine, Neurology and Rehabilitation.
Raluca is very passionate about Rehab, helping people to achieve their goals, provide premium care and support Residents through their journey.
Viviana is the Physiotherapist assistant since 2016, she has a strong background in Physiotherapy area and her role is to use her skills and knowledge to support the Physiotherapist and staff with treatments, Postural Management, wheelchairs and Respiratory needs to a high-quality level.


Mohamud

Mohamud Abdulle

Job Title: Care Assistant /Speak Up Champion

Joined: 2020

Mohamud has been working at Wilsmere House for over 3 years. Mohamud cares for Residents in our High Dependency Unit. Recently Mohamud has been appointed as the Speak Up Champion within the home. Mohamud is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.


Frequently Asked Questions about Barchester Wilsmere House Care Home

What types of Care is Barchester Wilsmere House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Wilsmere House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Wilsmere House Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Barchester Wilsmere House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Wilsmere House Care Home to the centre of Harrow?

1.9 mile(s) as the crow flies, distance by road may be significantly further.