Barchester Wilsmere House Care Home

Wilsmere Drive, Harrow Weald, Harrow HA3 6UB
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9.7 91 Reviews
  • Barchester Wilsmere House Care Home, Harrow
Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .

The home offers a number of facilities, including a large gym, in-house physiotherapy, a hairdressing salon and a low-level kitchen ,Conservatory with patio area and a caffe providing refreshments throughout the day . Wilsmere House Care Home also has beautiful gardens with patios and tastefully decorated en-suite bedrooms. The home has free wifi throughout the home .

Residents are offered flexibility around mealtimes and special dietary requirements are catered for. The home offers an extensive activities programme where residents can pursue hobbies and interests. The home has two minibuses and residents go out every week either to the local shopping centre , garden centres , Parks and attending weekly community meetings .

The staff team provides a high quality of care thanks to continuous training to ensure they are up-to-date on best practice.

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Care Provided by Barchester Wilsmere House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgeta Cocue (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Barchester Wilsmere House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Wilsmere House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Wilsmere House Care Home Reviews (91)

Total of 91, showing 21-40
9.7

Barchester Wilsmere House Care Home has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 91 reviews.

Overall Experience

  • 68
  • 18
  • 3
  • 1
  • 1

Date Published

91
3
7
20
71

Review from Alan O (Son of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

While some of the nurses are switched on and caring, others are not. I don't feel Dad is consistently well looked after. I'm not allowed to post 'specific incidents of negligence', so will have to leave it at that. Mum is constantly worried about him and how he's being looked after. She doesn't need
this stress. There have also been issues with the finance department and the communication is poor.

Reply from The Feedback Team at Barchester Wilsmere House Care Home

Dear Alan,
At Barchester we value all feedback and comments made to us so we can continuously improve our service and we thank you for taking the time to write a review. We do understand some concerns were raised with the home relating to finance and a response was shared in November 2022 if you feel there are outstanding questions please do let us know so we can look into these. We would really like to talk to you more about your concerns around Dad’s care and the communication within the home, please email us on feedback@barchester.com for further support.
Kind Regards,


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Review from Kathleen D (Wife of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Wilsmere House Care Home to anyone looking for exceptional care for their loved one or, indeed, for themselves. My husband has complex care needs and has received care over and above expectations. The physiotherapy team have gone out of their way to improve his mobility
and where this was limited they have sourced the right equipment to enable his mobility and improve his symptoms were relieved.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking time to complete the review. We are pleased to hear that our Physiotherapy team have improved your husband's mobility. We shall pass on your lovely comments to the team.


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Review from Yushiza M (Wife of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband arrived at the place he has been treated with dignity and respect. I see the genuine love and care given by the nurses and carers to each resident and I am touched by the devotion and care given to each resident. I am here every day and I observed everything they do. You can't
expect perfection in everything but what we are getting from Barchester Wilsmere House Care Home gives me a good night's sleep each night. Communication is clear and transparent and we appreciate everything they are doing. Thank you!

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to complete this lovely review, we shall pass your comments on to the team.


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Review from Betty C (Mother of Resident) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my son went into Wilsmere House, I was devastated and worried about how he would be looked after; thank god I was so wrong. The staff are friendly, professional, kind and informative, and they are an extended family now. One lady absolutely looks after him; he’s always clean and happy. I truly
can’t fault this home. I’m so relieved and can relax knowing the care he’s getting.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to complete this lovely review; we shall pass on your comments to the team.


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Review from W P (Sister of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is extremely well looked after. He is happy and never complains. The staff are kind and helpful to him. I am grateful.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely comments. We are pleased that you and your brother are happy with the care at Wilsmere House. We will pass on your kind comments to the team.


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Review from Anne C (Sister of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying out several homes, my brother arrived at Brookfield unit, Wilsmere House, a difficult and cantankerous character, who could have so easily riled the staff. Instead, the staff at Wilsmere, especially two members, took the time to get to know, understand him and his needs, and treated him
with respect and dignity to ensure his medical needs were addressed, so much so, he refused to go to the hospital as he felt the care offered went beyond what any hospital could offer. As a very intelligent man, he never suffered fools, but here, he was able to have intelligent conversations and felt the staff understood his condition. He was dealt with very much on a personal level, by all, including the chef.
I always felt welcome, offered coffee or tea etc, and whether in person or on the phone, my questions and enquiries were addressed, calls returned, and I was always kept informed.
Choosing a care home is never the preferred option, but Wilsmere House eases the pressure.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you very much for your lovely comments, I will ensure to pass them on to the staff on the Brookshill unit and the chef.


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Review from R D (Wife of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve waited a while to write this review to give me the opportunity to experience the care home in-dept At first view the home felt ideal for my husband, everyone was very welcoming and interested in understanding my husband's required needs and interests. Within the first few days, staff spent a lot
of time with me for them to understand my husband's personality, likes and dislikes, to ensure they made him feel safe and at home. Due to my anxiety, I came across as harsh on what I expected but at no point did I feel like a burden or not being listened to. The team has not let me down to date, they have spent time to get to know him, make him feel welcomed and ensure he never feels isolated. Brilliant communication and updates between the home and families.
Kenton unit is a family environment, it’s full of comfort and laughter between staff and residents. Staff work extremely hard. The management's door is always open for a quick chat or to settle any worries.
Fantastic team - thank you!

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely comments, we are pleased that you are happy with the care your husband receives. We shall pass on your comments to the team.


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Review from Y M (Son of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Wilsmere for the last 3 years and we have found the standard of genuine care exhibited is excellent. The carers go out of their way to create a positive environment for the patients, my father although handicapped has warmed to their friendly attitude and approach, especially considering
we are in the most difficult times.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely review. We will share this with the team.


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Review from H H (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that mum has received is excellent. I am always informed of any problems and the team are swift to react. All staff are friendly and nothing is too much trouble of them. Mum tells me that the food is lovely and there is always something different to try. Mum especially enjoys the entertainment
that is provided and looks forward to the different events. To quote my mum: 'this place is magical.'

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for completing the review card and we are really pleased that Mum and yourself are happy with the care, food and entertainment at Wilsmere House. I will pass on your lovely feedback to the staff.


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Review from M M (Friend of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly and helpful.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for completing a review card and thank you for your lovely comment regarding our staff.


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Review from S T (Friend of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. I have been visiting a friend for 3 years now and every member of staff has been amazing. Nothing is too much trouble. All the staff have been very approachable, in short, the whole team have been excellent.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for completing our review card and thank you for your lovely kind words.


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Review from John O (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found this home to be a caring, comfortable and supportive place for our father to live. The staff work very hard to provide the best possible care and stimulation.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for taking the time to complete a review and thank you for your kind words. I will ensure to pass on your comments to the team.


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Review from Gopi M (Son of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times, Wilsmere has made arrangements for us to continue to see our loved ones. They genuinely care about patients, and we feel comfortable knowing our loved ones are cared for.

Reply from Alphy George, Head of Activities at Barchester Wilsmere House Care Home

Thank you for your review. I am pleased that you find our service excellent and friendly for your loved one. I will ensure to pass on your comments to the team.


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Review from Tom S (Brother of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service as usual, friendly with attention to detail.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your review, I am pleased that you find our service excellent and friendly for your loved one. I will ensure to pass on your comments to the team.


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Review from A S (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional staff.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely review. I will ensure to pass on your comments to the team.


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Review from K D (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been so caring and thoughtful and have always worked so hard to make my mother (and us) comfortable. We have been so impressed with the love of service and care she has received and are so grateful to all the staff at Wilsmere for their excellent care, understanding and support.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely review. We are pleased that you are impressed with the care your Mother receives. I will pass on your comments to the team.


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Review from Grace Y (Wife of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the phone, all the staff are really polite.
The environment is quite decent.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely review, I will pass on your comments to the team.


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Review from N L (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother in the care home for the last two and a half years and the care has been excellent throughout.

Reply from Wilsmere Activities, Head of Activities at Barchester Wilsmere House Care Home

Thank you so much for your lovely words; the staff will really appreciate your feedback.


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Review from S K (Sister of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything runs smoothly. All good.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your lovely review. We are pleased to hear your feedback and that you do find everything is good for your relative and yourself.


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Review from Jean D (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so kind and caring.

Reply from Wilsmere Activities, Head of Activities at Barchester Wilsmere House Care Home

Thank you so much for your lovely words; the staff will really appreciate your feedback.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wilsmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wilsmere House Care Home is calculated as follows: ( (158 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (49)

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Meet the Team (13)

Liliana

Liliana Cocue

Job Title: General Manager

Joined: 2004

Welcome to Wilsmere House my name is Liliana and I’m the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last five years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents."


Laxmi

Laxmi Gurung

Job Title: Clinical Deputy Manager

Joined: 2013

Laxmi joined Wilsmere House 7 years ago as Head of unit on the High Dependency unit, she was recently promoted to clinical Deputy Manager.


Melisa

Melisa Findlay

Job Title: Admin Assistant

Joined: 2021

I startled at Wilsmere House in 2021 as the Admin assistant , I was the first contact when visitors arrived at the home . I recently became the Home administrator . I deal with the daily finances, its a new role that I am really enjoying .


Alisha

Alisha Thokar

Job Title: Admin Assistant

Joined: 2022

I startled at Wilsmere House as a Care Assistant in February 2022 ,caring for the Residents on our Memory Lane unit which I really enjoyed . I startled as the weekend admin assistant in July 2022 , covering reception and greeting everybody who visits the home . I am now the full time admin assistant which I am enjoying


Carina

Carina Pereira

Job Title: Head of Unit

Joined: 2013

I have been working at Wilsmere House Care Home since 2013. I am the Head of the unit on the Dementia Unit.


Uzma

Uzma Gill

Job Title: Head of Unit

Joined: 2009

I am the Head of Unit on the High Dependency Unit We care for people over 18 upwards with Tracheostomies , Dependent on Mechanical Ventilator and Prolonged Disorder of Consciousness.


Alexandra

Alexandra Totilca

Job Title: Head of High Dependency Unit

Joined: 2015

Alexandra joined Wilsmere House Care Home in 2015, she has many years experience ensuring that high standards of care are being delivered to our Residents. Alexandra has specialised knowledge in caring for people who have Tracheostomies and are Ventilator Dependent.


Miheala

Miheala Pascari

Job Title: Unit Manager

Joined: 2016

I am one of the Senior RGNs here at Wilsmere House. I’ve always loved being a nurse; I love going home at the end of the day knowing that all my team & residents are happy.


Jarek

Jarek Dragon

Job Title: Care Practitioner

I started as a care assistant then I went on the Barchester Care Practitioner programme. I have been a Care Practitioner for two years now, it's a role I really enjoy, especially caring for our Residents.


Jibin

Jibin Joseph Kalloor

Job Title: Head Chef

Joined: 2023

Hello, my name is Jibin Joseph Kalloor and I am the Head Chef here at Wilsmere Home Care Centre. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with some of the great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.


Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.


The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere Home Care Home.


Matthew

Matthew

Job Title: Head Of Maintenance

Joined: 2023

Matthew recently joined Wilsmere House Care Home as our Head of Maintenance. Matthew comes with years of experience working in care homes, already we can see an improvement within the home.


Raluca

Raluca

Job Title: Physiotherapist

Joined: 2015

Raluca has been a Physiotherapist in Wilsmere House since 2015 and a practice Physiotherapist since 2008. She has a particular interest in Musculoskeletal Medicine, Neurology and Rehabilitation.
Raluca is very passionate about Rehab, helping people to achieve their goals, provide premium care and support Residents through their journey.
Viviana is the Physiotherapist assistant since 2016, she has a strong background in Physiotherapy area and her role is to use her skills and knowledge to support the Physiotherapist and staff with treatments, Postural Management, wheelchairs and Respiratory needs to a high-quality level.


Mohamud

Mohamud Abdulle

Job Title: Care Assistant /Speak Up Champion

Joined: 2020

Mohamud has been working at Wilsmere House for over 3 years. Mohamud cares for Residents in our High Dependency Unit. Recently Mohamud has been appointed as the Speak Up Champion within the home. Mohamud is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.