Barchester Wilsmere House Care Home

Wilsmere Drive, Harrow Weald, Harrow HA3 6UB
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9.7 91 Reviews
  • Barchester Wilsmere House Care Home, Harrow
Wilsmere House Care Home has 86 beds which has four individual communities within the home that provides person-centred nursing, dementia care to older people and provide specialised care for adults with life-long physical conditions. Wilsmere House Care Home is conveniently located close to train and underground stations, the nursing care home is within easy reach of public transport and facilities. Wilsmere House Care Home do provide Respite Care .

The home offers a number of facilities, including a large gym, in-house physiotherapy, a hairdressing salon and a low-level kitchen ,Conservatory with patio area and a caffe providing refreshments throughout the day . Wilsmere House Care Home also has beautiful gardens with patios and tastefully decorated en-suite bedrooms. The home has free wifi throughout the home .

Residents are offered flexibility around mealtimes and special dietary requirements are catered for. The home offers an extensive activities programme where residents can pursue hobbies and interests. The home has two minibuses and residents go out every week either to the local shopping centre , garden centres , Parks and attending weekly community meetings .

The staff team provides a high quality of care thanks to continuous training to ensure they are up-to-date on best practice.

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Care Provided by Barchester Wilsmere House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Georgeta Cocue (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Barchester Wilsmere House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,004

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Wilsmere House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Wilsmere House Care Home Reviews (91)

Total of 91, showing 41-60
9.7

Barchester Wilsmere House Care Home has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 91 reviews.

Overall Experience

  • 68
  • 18
  • 3
  • 1
  • 1

Date Published

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7
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Review from N K (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wilsmere House Care Centre is really excellent and supportive.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you so much for your lovely words, the staff will really appreciate your feedback.


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Review from Elena M (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and good care for my mum.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for a great review. We are pleased that you find the staff are excellent and are providing good care to your mum. I shall pass your kind comments onto the team, they will really appreciate hearing this. Take care and hope to see you soon.


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Review from A T (Next of Kin) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very friendly, caring and supporting.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your great review, we are pleased that you find everyone very friendly, caring and supportive at Wilsmere House. I will ensure to pass on your lovely comments to the team. We look forward to seeing you at Wilsmere House once visits will be allowed. Take Care.


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Review from D D (Partner of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My partner has been in this home for a long time. Trying to educate the staff in the importance of oral hygiene has been a constant and ongoing battle! Just because he is disabled, staff seem to think he no longer needs to clean his teeth.

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Review from M G (Husband of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice clean care home with friendly and efficient staff and carers.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your kind comments. We are pleased to hear that you rated us "Excellent for Staff and Care/Support ". The staff are passionate about delivering a high level of service to our Residents. We will pass on your kind comments onto the staff, we do appreciate you taking time to complete and submitting the review.


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Review from Michael F (Brother of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wilsmere House presents a very good first impression. The staff are friendly, cheery and are always willing to help. The care environment is excellent and you are soon reassured that it is a safe place for your loved ones to be looked after. It is a very homely and cheerful house and everyone has time
for the residents. I would certainly be happy to live there myself.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your kind words. We are pleased that you find the home a safe place for your brother and that he is being looked after. Our staff will definitely be happy to read what you wrote. We look forward to seeing you, hopefully soon.


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Review from S L (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff in general in all areas are friendly, caring and make visitors feel very welcome and comfortable. On Whitegate ward, I feel staff are particularly caring with regard to all residents, treating them as individuals and getting to understand their specific needs. Staff work extremely hard at all
times and always have a friendly and positive attitude. We feel we are very lucky to have this quality of care.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for your kind words. We are pleased that you feel welcome and comfortable when you visit your Mum at Wilsmere House. The Staff do work really hard to ensure that all their Residents are treated as individuals and it is lovely for our staff to be able to read your positive and uplifting review.


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Review from Kim S (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother as been at Wilsmere House for a couple of years now (almost 2 years). The house is kept lovely and clean. The staff are attentive and caring. The food is of a good standard.
During the CoronaVirus, I have been informed on a regular basis of decisions and plans for my mother's needs. Very
happy she is resident here.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you for a wonderful review. It is a pleasure to have your Mum living with us for nearly two years at Wilsmere House. We will pass your lovely comments onto all the team. We are too very happy to have Mum living with us. Hope to see you soon. Take Care.


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Review from Anne M (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilsmere House is a very welcoming place. it has recently been redecorated to a high standard. All the care staff are hard-working and treat the residents with respect and dignity. Management are very approachable and deal with queries promptly. The home appears well managed and my family is very grateful
for all the care my Father receives. I would recommend this home to anyone.

Reply from Annette MacFarlane, Deputy General Manager at Barchester Wilsmere House Care Home

Thank you Anne for your kind words regarding the Wilsmere House and our Team. I will pass your lovely comments onto the care staff.


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Review from V W (Relative of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative only spent 6 days in the home at the end of his life, however, they gave him love, dignity and understanding during this period in his life. He had suffered a poor experience in a previous home and staff calling him Sir meant so much to both of us.
When he became very sick the care and
commitment of the staff were excellent. My relative loved the home and it held a happy memory for him when he, unfortunately, had to return to hospital.
The clinical care in the home needs to be commended and built on as this was the only home I found that understood liver failure.
I will be eternally grateful for the care and understanding the staff showed us. Thank you.

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Review from J H (Friend of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not stayed at Wilsmere Care Home but have visited on many occasions. The staff are very caring and seem very happy. I have had many meals there and the food was excellent. A place to be recommended.

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Review from Nicholas B (Son of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident for 4.5 years and has been consistently treated with kindness and professionalism by her carers despite some changes of staff over the years.


The home is undergoing a major renovation at present which should enhance the environment for the residents when completed.


The

quality of entertainments for the residents is good with new multicultural themed events reflecting the diversity of the residents introduced this year.

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Review from Richard J (Brother of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for five years and five months. He has been looked after with great care and attention for which we are really appreciative. Big thanks are due to all the staff who have been involved with his care.

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Review from Melanie P (Mother of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my daughter and support offered to my family has been exceptional. The nurses are calm, confident and make sure you are fully informed and involved when there is a medical change. They never make us feel that we are being over anxious, even when we are. The carers are lovely. They treat
my daughter like a young woman, pay attention to her hair and personal hygiene and talk to her normally, with warmth and humour, even though she can't respond. We worried that her inability to communicate might result in pain or discomfort being ignored but the staff are excellent in picking up non-verbal communication. We feel we can trust the staff to anticipate her needs and provide for them.
The ability to get tea and coffee at any time is welcome. The administrator seems to know each resident by name and nothing is ever too much trouble. I like the fact that the manager makes herself available and is visible and that visiting is permitted 24/7 - signs of a well-managed home.

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Review from David K (Brother of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is receiving excellent care at Wilsmere House.
He is in a very poor state with multiple health issues.
However, he always looks well cared for when I visit.

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Review from Cherry T (Friend of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise enough the care given to my friend. The attention paid not only to him but his family and friends was outstanding.

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Review from Jost M (Nephew of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you very much for your kindness!

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Review from Nsima U (Father of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was calm and good and informative.
It was carried out in a friendly way.
This helped me to understand the quality of care my son is getting.

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Review from Susan E (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Wilsmere House since March 2017. Throughout her residence she was extremely well cared for, always looked relaxed, clean and smart. Unfortunately, mum lost her battle with her illness in August and the home was excellent with her end of life care. They kept the family well
informed and involved. Mum passed away peacefully in no pain or distress with my sister and I. Mum was supported well and unobtrusively by the lovely, caring staff and we have been advised and supported by the home, following her passing.

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Review from Sarah J (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in another home but it was closing down. As mum was moving to an unknown home I had concerns of what it would be like. I found all the staff to be very proficient and caring from the nurse who was with mum when she passed away 2 hours before we could get to the home and to one member of
staff whose support and outside the box help were beyond words.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wilsmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wilsmere House Care Home is calculated as follows: ( (158 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (49)

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Meet the Team (13)

Liliana

Liliana Cocue

Job Title: General Manager

Joined: 2004

Welcome to Wilsmere House my name is Liliana and I’m the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last five years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents."


Laxmi

Laxmi Gurung

Job Title: Clinical Deputy Manager

Joined: 2013

Laxmi joined Wilsmere House 7 years ago as Head of unit on the High Dependency unit, she was recently promoted to clinical Deputy Manager.


Melisa

Melisa Findlay

Job Title: Admin Assistant

Joined: 2021

I startled at Wilsmere House in 2021 as the Admin assistant , I was the first contact when visitors arrived at the home . I recently became the Home administrator . I deal with the daily finances, its a new role that I am really enjoying .


Alisha

Alisha Thokar

Job Title: Admin Assistant

Joined: 2022

I startled at Wilsmere House as a Care Assistant in February 2022 ,caring for the Residents on our Memory Lane unit which I really enjoyed . I startled as the weekend admin assistant in July 2022 , covering reception and greeting everybody who visits the home . I am now the full time admin assistant which I am enjoying


Carina

Carina Pereira

Job Title: Head of Unit

Joined: 2013

I have been working at Wilsmere House Care Home since 2013. I am the Head of the unit on the Dementia Unit.


Uzma

Uzma Gill

Job Title: Head of Unit

Joined: 2009

I am the Head of Unit on the High Dependency Unit We care for people over 18 upwards with Tracheostomies , Dependent on Mechanical Ventilator and Prolonged Disorder of Consciousness.


Alexandra

Alexandra Totilca

Job Title: Head of High Dependency Unit

Joined: 2015

Alexandra joined Wilsmere House Care Home in 2015, she has many years experience ensuring that high standards of care are being delivered to our Residents. Alexandra has specialised knowledge in caring for people who have Tracheostomies and are Ventilator Dependent.


Miheala

Miheala Pascari

Job Title: Unit Manager

Joined: 2016

I am one of the Senior RGNs here at Wilsmere House. I’ve always loved being a nurse; I love going home at the end of the day knowing that all my team & residents are happy.


Jarek

Jarek Dragon

Job Title: Care Practitioner

I started as a care assistant then I went on the Barchester Care Practitioner programme. I have been a Care Practitioner for two years now, it's a role I really enjoy, especially caring for our Residents.


Jibin

Jibin Joseph Kalloor

Job Title: Head Chef

Joined: 2023

Hello, my name is Jibin Joseph Kalloor and I am the Head Chef here at Wilsmere Home Care Centre. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with some of the great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.


Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.


The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere Home Care Home.


Matthew

Matthew

Job Title: Head Of Maintenance

Joined: 2023

Matthew recently joined Wilsmere House Care Home as our Head of Maintenance. Matthew comes with years of experience working in care homes, already we can see an improvement within the home.


Raluca

Raluca

Job Title: Physiotherapist

Joined: 2015

Raluca has been a Physiotherapist in Wilsmere House since 2015 and a practice Physiotherapist since 2008. She has a particular interest in Musculoskeletal Medicine, Neurology and Rehabilitation.
Raluca is very passionate about Rehab, helping people to achieve their goals, provide premium care and support Residents through their journey.
Viviana is the Physiotherapist assistant since 2016, she has a strong background in Physiotherapy area and her role is to use her skills and knowledge to support the Physiotherapist and staff with treatments, Postural Management, wheelchairs and Respiratory needs to a high-quality level.


Mohamud

Mohamud Abdulle

Job Title: Care Assistant /Speak Up Champion

Joined: 2020

Mohamud has been working at Wilsmere House for over 3 years. Mohamud cares for Residents in our High Dependency Unit. Recently Mohamud has been appointed as the Speak Up Champion within the home. Mohamud is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.