This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
Barchester Wilsmere House Care Home has a Review Score of 9.7 (9.695) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Wilsmere House Care Home has 91 reviews.
Review from Susan T (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from L R (Sister of Resident) published on 18 June 2018
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5.0 out of 5
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Review from J T (Goddaughter of Resident) published on 15 June 2018
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5.0 out of 5
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Review from Laura D (Daughter of Resident) published on 13 June 2018
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4.0 out of 5
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Review from Margaret C (Sister of Resident) published on 28 May 2018
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5.0 out of 5
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Review from T E (Power of Attorney of Resident) published on 4 May 2018
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5.0 out of 5
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Review from C W (Friend of Resident) published on 2 May 2018
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Overall Experience
5.0 out of 5
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Review from Geraldine B (Niece of Resident) published on 17 April 2018
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Overall Experience
5.0 out of 5
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Review from Susan S (Daughter of Resident) published on 23 January 2018
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5.0 out of 5
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Review from Rita J (Sister of Resident) published on 18 September 2017
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5.0 out of 5
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Review from Sharron C (Daughter of Resident) published on 1 September 2017
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Overall Experience
5.0 out of 5
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Review from J F D (Son of Resident) published on 8 August 2017
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2.0 out of 5
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Review from Carol L (Daughter of Resident) published on 24 July 2017
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5.0 out of 5
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Review from L P (Son of Resident) published on 7 July 2017
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Overall Experience
5.0 out of 5
I feel my mum is safe and well looked after.
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Review from F F (Son of Resident) published on 4 July 2017
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3.0 out of 5
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Review from James N (Father of Resident) published on 21 June 2017
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3.0 out of 5
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Review from Raj M (Son of Resident) published on 20 June 2017
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5.0 out of 5
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Review from Rita W (Wife of Resident) published on 20 June 2017
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5.0 out of 5
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Review from M L (Friend of Resident) published on 19 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ifrah E (Sister of Resident) published on 19 June 2017
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.695) out of 10 for Barchester Wilsmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.695 for Barchester Wilsmere House Care Home is calculated as follows: ( (158 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 223 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wilsmere House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jan 2020
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Job Title: General Manager
Joined: 2004
Welcome to Wilsmere House my name is Liliana and I’m the General Manager. I have been with the company since 2004 and I had different Managerial positions for the last five years. As a General Manager at Wilsmere House, I am responsible for managing the quality of the care, staff and environment. I am passionate about providing the best possible nursing care for our residents. Wilsmere House is such a wonderful place to manage, so full of character and charm. I welcome you to come and visit us to see how our dedicated team of staff make a difference to the lives of our residents."
Job Title: Clinical Deputy Manager
Joined: 2013
Laxmi joined Wilsmere House 7 years ago as Head of unit on the High Dependency unit, she was recently promoted to clinical Deputy Manager.
Job Title: Admin Assistant
Joined: 2021
I startled at Wilsmere House in 2021 as the Admin assistant , I was the first contact when visitors arrived at the home . I recently became the Home administrator . I deal with the daily finances, its a new role that I am really enjoying .
Job Title: Admin Assistant
Joined: 2022
I startled at Wilsmere House as a Care Assistant in February 2022 ,caring for the Residents on our Memory Lane unit which I really enjoyed . I startled as the weekend admin assistant in July 2022 , covering reception and greeting everybody who visits the home . I am now the full time admin assistant which I am enjoying
Job Title: Head of Unit
Joined: 2013
I have been working at Wilsmere House Care Home since 2013. I am the Head of the unit on the Dementia Unit.
Job Title: Head of Unit
Joined: 2009
I am the Head of Unit on the High Dependency Unit We care for people over 18 upwards with Tracheostomies , Dependent on Mechanical Ventilator and Prolonged Disorder of Consciousness.
Job Title: Head of High Dependency Unit
Joined: 2015
Alexandra joined Wilsmere House Care Home in 2015, she has many years experience ensuring that high standards of care are being delivered to our Residents. Alexandra has specialised knowledge in caring for people who have Tracheostomies and are Ventilator Dependent.
Job Title: Unit Manager
Joined: 2016
I am one of the Senior RGNs here at Wilsmere House. I’ve always loved being a nurse; I love going home at the end of the day knowing that all my team & residents are happy.
Job Title: Care Practitioner
I started as a care assistant then I went on the Barchester Care Practitioner programme. I have been a Care Practitioner for two years now, it's a role I really enjoy, especially caring for our Residents.
Job Title: Head Chef
Joined: 2023
Hello, my name is Jibin Joseph Kalloor and I am the Head Chef here at Wilsmere Home Care Centre. It’s been more than 15 years since I embraced the art of flavour. I had the opportunity to work with some of the great Chefs around the world and acquired many skills and knowledge. Some of the establishments I worked at are 5-star Hotels, Fine Dining Restaurants and Luxury Senior Living Homes. I’m a very inspirational, detail-oriented, Disciplined and Creative Chef. I always try to create a positive environment in and around my Kitchen. I pride myself on preparing high-quality food and what makes me very happy is to see our residents enjoy the dishes that my team and I create.
Our hospitality team are committed to providing seasonal home-cooked menus offering choice, nutrition and quality- including exciting menus to specific individual dietary needs and all appetites. We celebrate every one of our resident’s Birthday and my Kitchen team prepare homemade decorated cakes for their Birthday. The beautiful warm smile that our residents give when we present the Birthday cake is our greatest inspiration.
The food we produce is hugely important to our residents which is why it is absolutely imperative that we always get their feedback and continuously meet the needs and nutritional quota of every single resident who chooses to make Wilsmere Home Care Home.
Job Title: Head Of Maintenance
Joined: 2023
Matthew recently joined Wilsmere House Care Home as our Head of Maintenance. Matthew comes with years of experience working in care homes, already we can see an improvement within the home.
Job Title: Physiotherapist
Joined: 2015
Raluca has been a Physiotherapist in Wilsmere House since 2015 and a practice Physiotherapist since 2008. She has a particular interest in Musculoskeletal Medicine, Neurology and Rehabilitation.
Raluca is very passionate about Rehab, helping people to achieve their goals, provide premium care and support Residents through their journey.
Viviana is the Physiotherapist assistant since 2016, she has a strong background in Physiotherapy area and her role is to use her skills and knowledge to support the Physiotherapist and staff with treatments, Postural Management, wheelchairs and Respiratory needs to a high-quality level.
Job Title: Care Assistant /Speak Up Champion
Joined: 2020
Mohamud has been working at Wilsmere House for over 3 years. Mohamud cares for Residents in our High Dependency Unit. Recently Mohamud has been appointed as the Speak Up Champion within the home. Mohamud is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.
