Westside Care Home

106 Foxley Lane, Purley CR8 3NB
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9.8 33 Reviews
  • Westside Care Home, Purley
Celebrating over sixty-six years of caring, Westside Care Home is part a family-run business with two Gold-Standard care homes in leafy Surrey.

Westside Care Home, the sister property in Purley, specialises in nursing and personal care to ensure your loved ones are extremely well cared for. It offers a peaceful atmosphere, accommodating up to twenty-four residents. Westside is ‘Good’ rated by the Care Quality Commission (CQC), and accredited with Platinum status under the Gold Standards Framework. Westside was also voted as a Top 20 Care Home in London for 2020 by carehome.co.uk.

Founded in 1968, Westside is a former doctor’s home that has been extended and refurbished to provide facilities for residents requiring care, with en-suite bedrooms, a main lounge, a quiet reading room, a dining room and beautiful gardens. Westside is decorated in a warm, contemporary style, and has good transport links with Purley town nearby.

The CQC registered manager, along with the clinical lead, manage this care home day-to-day with the support of the owners. There is a full catering team to prepare delicious meals for residents, and in house activities and entertainment coordinators planning regular events.

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Care Provided by Westside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stella Bernatek (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (30)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1991

Funding & Fees Guide for Westside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £2,150
    • Self-Funded Residential Dementia Care £1,425 – £2,150
    • Self-Funded Nursing Care £1,425 – £2,150
    • Self-Funded Nursing Dementia Care £1,425 – £2,150
    • RESPITE Self-Funded Residential Care £1,575 – £2,300
    • RESPITE Self-Funded Residential Dementia Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Care £1,575 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £1,575 – £2,300

  • Fees include general nursing care, all meals and laundry services and are dependent upon the type of bedroom chosen. Fees are also inclusive of the NHS Funded Nurse Care contribution of £219.71 per week. If a resident is eligible then this will be deducted from the prices listed. Sundries, such as hairdressing, chiropody, physio and newspapers are at an additional cost.
  • (these prices are only a guideline, please contact Westside Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open viewing


  • Parking

  • Free parking on site


Westside Care Home Reviews (33)

Total of 33, showing 1-20
9.8

Westside Care Home has a Review Score of 9.8 (9.804) out of 10, based on 9 reviews in the last 2 years. Over all time Westside Care Home has 33 reviews.

Overall Experience

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Review from Paul B (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Westside for a year now, and I can say that I have never had any worry in regards of how she is being looked after. Every member of staff from the bottom to the top are kind caring and fully committed to giving the best care that they can. My mother worked for the NHS all her life
as a nurse/sister/matron and in care homes, she loves this care home and has nothing but praise for everyone there, and I thank everyone for the great care my mother is getting.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you for your positive feedback. I will share this with the Westside Team.


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Review from Trevor L (Son of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, staff are fantastic, very helpful in caring for my dad. And they make you feel so happy that Dad is in a great place.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you so much for your feedback, it's lovely to hear you are so happy for the care he receives. I will feed this back to our staff team.


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Review from D B (Husband of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Still just as good as ever. My wife has been here over 8 years and I couldn't ask for better care for her. It's all in the name 'care' and 'home'. I would recommend to anyone looking for a safe and efficient environment! Management, nursing staff, carers, catering and housekeeping all five-star!

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you very much for your very positive feedback. I will share this with the team. It has been a pleasure to care for your lovely Wife during her stay with us.


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Review from Amanda S (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from a hospice for palliative care. Her care was excellent right from management getting her transferred smoothly and efficiently from the hospice. All the staff were amazing, caring and friendly. The chef even came to see her to see if he could tempt her into eating anything
or was there anything he could cook for her. The staff were very gentle and patient with her as she was is considerable pain. The Westside team liaised with the hospice at all times regarding pain management which I found very reassuring in that she was getting the best care. Towards the end, I received regular phone calls if the staff felt there had been any changes even though I used to pop in every day. They were so attentive to her every need and care. I cannot thank all the staff for their kindness and care to both mum and myself enough, when families are in this situation it's very reassuring to know that your loved one is being so well looked after.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you very much for your positive feedback - this will be shared with the Westside Team.


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Review from J W (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the level of care our Mum receives at Westside. The staff are extremely caring and compassionate and we feel very grateful. Thank you to the manager, the staff and the rest of the team.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you so much for your positive feedback. It really does mean a lot to us all.


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Review from Claire H (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Westside have been exemplary in the kindness, patience and understanding they have shown our dad even under challenging circumstances since he moved in and even recently hosted a lovely afternoon for his birthday.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you so much for your lovely feedback, this will be fed back to the whole team at Westside.


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Review from K T (Niece of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Westside Care Home since October of last year.
Since being here, myself and family are very happy with the care and support which my aunt has been receiving.
The staff and management are all very friendly and welcoming. Easy to talk to and to get along with. They are
all very passionate when it comes to the duty of care when looking after the community.
Westside Care Home is all aspects in our eyes are excellent in all that they do.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you for the kind words, it's always wonderful to hear such positive reviews from relatives of our long-term residents. It's always a pleasure to care for your Aunt at Westside.


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Review from Emma S (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were told that my father had terminal cancer, a short prognosis and needed 24/7 care so we looked for a care home in the Purley area. My dad was treated so well at Westside - from the very first day. He enjoyed all the activities (bingo, 60’s music karaoke, chair aerobics, quizzes) and was looked
after so well. Everyone at the home from the cooks, cleaners, carers, nurses and management treated my dad with respect and care. Towards the end of his life, Westside liaised with St Christopher’s hospice so that his pain management was regularly assessed and controlled. We seriously could not have wished for a better experience. The staff are caring and go above and beyond in looking after the residents. For my dad’s last birthday, we were able to use the dining area and the chef made a huge (very tasty) cake. The staff also decorated the room with balloons and full tableware. It was just so sweet. If you are considering a place for a relative I would recommend - 10/10.

Reply from Stella, Manager at Westside Care Home

Thank you for such kind words. It was a pleasure to be able to provide a comforting place of care for your father at the end of his life, and it always reassures our care offering at Westside to hear such lovely feedback from relatives, especially during an emotional time.


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Review from Andrea W (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced dementia and needed full-time care. She could do very little for herself she couldn’t even brush her hair anymore. I’d looked after her in my house and provided all her care from the outset of Covid in March 2020. Mum was extremely reluctant to leave me at all. Westside was the only
place that allowed her to gradually extend her periods of respite from a week initially building up by a day at a time reaching 17 days maximum respite stay over a 15-month period from November 2021. This respite I could trust enabled me to continue caring. After caring for mum alone for three years and 9 months mum moved into Westside for the last 9 months of her life in 2023, she was cared for kindly and with dignity, the nursing staff involved me at every step as her condition gradually progressed. She was with them to the end and the staff were always kind mindful and alert to her needs.

Reply from Stella Bernatek, Registered Manager at Westside Care Home

Thank you very much for your kind review. It was a pleasure to be able to provide care for your mum and we are so grateful for your lovely comments about our staff team - I will make sure your feedback is shared with them all.


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Review from Andrew H (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. My mum was in the home for 3 months before she passed away. The staff treated her like she was their own mother. The food was amazing, the place was always clean and tidy. They could not have done enough to make sure my mum was looked after and was treated with the
utmost respect, and as mum started to have problems eating they made sure she had food she could eat. They always kept us informed on how our mum was and how she was doing. I can say I would highly recommend this home.

Reply from Westside Care Home, Home Manager at Westside Care Home

Dear Andrew, thank you for the kind words. It was a pleasure to look after your mum at Westside and we're glad to have been able to provide a comfortable and caring home for her to be in at the end of her life.


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Review from S P (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at the Westside Care Home for approximately four months, and although he was seriously ill, the staff could not have been more compassionate, caring and supportive. My family and I are so grateful to all the staff for making my father feel so comfortable, and would highly recommend
this home to anybody else.

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Review from Kevin B (Son of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find medical care for our dad after our mum sadly passed away. Dad had complex medical needs and both the nursing and regular care was outstanding. The staff are very friendly and genuine in their care for the residents and this really helped our dad during his time of grieving andlife
adjustment. The chef was amazing in providing food that Dad could eat, which greatly helped him regain weight (after a hospital stay). We were impressed with the professional management of the home and appreciated their encouragement of family visits. We would highly recommend this care home.

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Review from I B (Daughter of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was struggling to look after herself in her own home, so as a family we decided that she would be better off in a residential care home. We visited Westside and were impressed so that was what we chose for her. Best decision ever. We know she is safe, well cared for and can spend her last
years in comfort. There is a doctor on call, nursing staff to attend to minor complaints and very good food. It's everything she could want. The manager is very approachable and the admin staff are very friendly. Everybody knows everybody, it's refreshing.

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Review from Elizabeth D (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived with my husband and me for nearly five years and the decision to put her in a care home was one I'd hoped we'd never have to make. However, everyone at Westside Care Home was so welcoming, kind, caring and friendly. Nothing was too much for them and it didn't take long for Mum to settle in.
They made me feel welcome and have been very supportive. Their care has been second to none. Thank you all.

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Review from Karen S (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's never an easy decision choosing a care home but if there is any home I would pick it would be Westside. We have peace of mind knowing our mum is in good caring empathetic hands. All the staff know mum and are so friendly and open. It is the perfect size for mum small and intimate. She is a valued
resident. Westside has the best food, is clean and its management team are always available.

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Review from Helen P (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, clean and with caring staff. Dad settled in very quickly. He has lots of entertainment - musicians, singers, miniature shetland ponies and exercise classes. The food is very good and he even had a birthday cake made for him on his 93rd birthday. The nurses are very empathetic and nothing
is any trouble. I feel very happy with the care and I feel relief that he is getting everything that he needs.

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Review from Richard G (Son of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several homes to accommodate my parents (in their 90s), we knew that Westside was the home for them as soon as we walked in. There was a very friendly and caring atmosphere and the residents all looked happy. When they arrived after a substantial journey in an ambulance, they had hot
food waiting for them and us and made every effort to welcome them. Sadly my father only lasted for just under 4 weeks until he passed, but the staff went the extra mile to see that he was as comfortable as possible and were on hand to comfort my mother at that sad time. Also calling us so that we could be there. Mum is still there and is very happy with the way she is looked after.

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Review from Fran S (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came for my mum to leave her home and go into a nursing home, Westside was recommended by our GP. From the moment we stepped inside, we knew that it was the right place for her. She has settled so well and this is due to the very high level of care that she receives. The staff could not
be more friendly and sensitive to her needs. Mum's room is always clean and cosy and she has lots of her own treasures, ornaments and pictures to make it feel like her own place. Her health can change from day to day. The staff team are an exceptional group of kind and dedicated people who will do their utmost to meet her needs, physically, mentally and emotionally, nothing is too much trouble. Sometimes just a little chat, a bunch of flowers picked from the garden or the chef coming to her room and asking if he can make her something special for tea, can make all the difference to her day. There is always a warm welcome at Westside. It is truly an outstanding home.

Reply from Diane Collins, Home Manager at Westside Care Home

Thank you for such a lovely review, I've shared it with the team. We look forward to seeing you soon.


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Review from Maureen A (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for palliative care in January 2021 and we were extremely nervous and worried about Mum going into a Care Home. Our fears were allayed immediately, as Mum and I were warmly welcomed and put at ease. All the staff showed much compassion and warmth and wanted to know everything
about Mum and her needs/dislikes and her personal history/background. Mum has many difficulties and issues but the staff were so patient and caring throughout and still provide the best care possible, that we could hope for.

Reply from Neil Douglas, Admin at Westside Care Home

Thank you for such a lovely review. I will share your words with the team here at Westside.


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Review from Kate P (Granddaughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westside Care Home, made our mum/nan feel so welcome. Their personalised approach and attention to detail, helped us feel confident we had picked the right place. Everyone is very caring and keeps us well informed and included in our mum's/nan's ongoing care. Westside is very homely with
a lovely clean environment, great food and a good range of activities. Everyone at Westside works hard to know their residents and families and cares for them well.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Westside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Westside Care Home is calculated as follows: ( (95 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 104 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Westside Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Westside Care Home

What types of Care is Westside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westside Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Westside Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Westside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westside Care Home to the centre of Purley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.