Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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9.7 93 Reviews
  • Barchester Westgate House Care Home, London
Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents. Facilities such as hairdressing, chiropody, dentist, opticians and physiotherapy are available.

Staff are committed to delivering person centred care for every resident to enable everyone to enjoy a fulfilling and stimulating environment in which they can thrive. Residents are encouraged to be independent wherever possible and support is available where needed.

Why not arrange a visit and see for yourself.

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Care Provided by Barchester Westgate House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pamela Mauchaza (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Westgate House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westgate House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Westgate House Care Home Reviews (93)

Total of 93, showing 1-20
9.7

Barchester Westgate House Care Home has a Review Score of 9.7 (9.702) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 93 reviews.

Overall Experience

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  • 25
  • 6
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  • 2

Date Published

93
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17
76

Review from Jaqueline J (Respite Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home straight from having a mastectomy. From arrival to leaving the service, across the whole home has been outstanding. All staff work tirelessly for their patients always with kindness, compassion, patience and love. Nothing was too much, they were so attentive to my needs. I would recommend
this care home as a place where you are included, given the highest quality of care and all staff have an excellent work ethic, professional yet personal.

Reply from The Admin Team, Admin at Barchester Westgate House Care Home

Thank you Jackie for your review. It was a pleasure to have you stay at Westgate House care home. We are glad that everything worked out for you. We will continue to make improvements in the home and look forward to working with you in the return. We will escalate your feedback to the team.


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Review from Sandra J (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for two weeks respite at Westgate. My brother and I were very pleased with the care our mum received.
Friendly and caring staff looked after her very well, had no complaints. We could visit when we wanted to so saw the workings of the home at different times, no concerns if Mum needed
longer-term care she has said she would have no worries about returning.
Thank you all at Westgate House.

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Review from Thomas A (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had her first respite stay. Was quite anxious. The staff were reassuring. Good welcoming atmosphere. Well cared for. Was a nice break. Treated with dignity. Returned home well. Will look to rebook.

Reply from Barchester Westgate House Care Home, Admin at Barchester Westgate House Care Home

Thank you for your comment. It was a pleasure looking after your mother. We are looking forward to her return soon.


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Review from L A (Respite Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a post-op patient recently discharged from hospital and requiring respite care, this was probably not the optimal facility to cater for my specific needs. But this should not detract from the amazing, incredible hard work and dedication shown by the staff members towards the care of the even more
vulnerable residents of the home. The staff here should be constantly recognised for their selflessness and efforts towards making life as comfortable as possible for the main residents.

Reply from Barchester, The Feedback Team at Barchester Westgate House Care Home

Thanks for taking the time to leave your review and for your kind words in regard to our team. Though your review is positive, we can see the star rating is a little lower than we'd like to see and we would really like to explore this further, if you do have any further feedback to share, please do let us know by emailing. We do hope you are on the mend from your recent operation and we wish you a speedy recovery. Kind regards, Barchester's Customer Feedback Team.


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Review from Jeni L (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has exceeded all expectations.
Staff are very friendly and professional.
Home is comfortable and clean, food is lovely, menu is first-class.
Security and safety are great.

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Review from Eddie L (Son of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are some very nice, friendly, caring staff/nurse at this nursing home.
I'm happy my father is staying here. It gives us the peace of mind that he is being looked after and cared for.
My father says "The staff are nice and hardworking!"

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Review from Linda C (Respite Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Barchester Westgate House Care Home for a post-operation respite for two weeks. The staff in all departments have been kind, helpful, cheerful, friendly and accommodated my needs as soon as I arrived a week later than planned. The staff have helped me regain my independence as my mobility
from my hip replacement has improved. I also have a lot of skin allergies, the staff have helped me to control and rehydrate from the rash I had on my back. I made the right choice to take two weeks' respite at Westgate House and have nothing but praise for the care they take of everyone. Thank you.

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Review from Sonny B (Private Carer of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my recent visit to Westgate House to conduct a review on one of the residents, I was thoroughly impressed by the overall atmosphere and operations of the facility. From the moment I stepped through the doors, it was evident that Westgate House prioritizes a welcoming and inclusive environment
for both residents and visitors alike. One aspect that stood out to me was the exceptional organization and professionalism demonstrated by the staff. They were not only efficient in their duties but also exuded warmth and genuine care towards the residents. Their dedication to their roles was palpable, and it was clear that they were committed to providing the best possible support and assistance to those under their care.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your feedback. At Westgate House, we strive to create a homely atmosphere for our residents and visitors. We appreciate your comments.


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Review from M T (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Westgate House and I have always been happy with the care she receives and if this was not the case I would have taken her out of this home and into another but we remain here because of the culture and inclusivity.
Thank you for taking good care of my mum.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your kind words about our home, we greatly appreciate your feedback.


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Review from J G (Mother of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience has been good. Whenever I have had issues about my son's care the staff always go the extra mile to help.
My son is happy with the care he has been receiving.
I feel he is safe and content.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your kind words about the staff and the home. We greatly appreciate your feedback.


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Review from N M (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Food is nice. Staff are friendly. Always clean and smells fresh. Staff are empathetic and kind. Rooms could be more secure as reading glasses and toiletries missing.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your feedback. We will take steps to enhance room security for our residents. When bringing toiletries, kindly notify the staff so they can store them securely in the lockable cabinet in the room.


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Review from P P (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my father is always lovely, the carers are always polite and courteous, always helpful and lovely. They seem to go out of their way to help and look after my father and have a marvellous way about them. My father seems happy and is looked after and medical assistance is always a priority. The
added bonus is that the home never smells of urine - I can't praise them enough.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your positive review. We value your comments about our staff and the care home.


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Review from Shaine R (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough (admin and nursing) for their diligent care and the professional way they run the place my mum now calls 'home'.
The environment is always friendly, clean and staff personable. My mum has settled down/in well with the help of the staff, so thank you all.

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Review from Cherrelle P (Great-Niece of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The staff were very welcoming and pleasant. Thank you for having us.

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Review from E E (Wife of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall an excellent care home. Messages did not always reach the person they were intended for and information was not volunteered, but this was not intentional - an oversight. My husband is moving soon, but this is so that he can be nearer his family. I would have been more than happy to leave him
at Westgate otherwise.

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Review from Neil B (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home and the staff are very professional and caring. The premises are attractive and kept very clean.

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Review from H E (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Westgate House Care Home for over a month and has settled in well.
The staff have been so kind and caring, and I know he’s in safe hands.
The meals always provide a choice and are of very high quality. My father thoroughly enjoys them and looks very well as a result.
Our family
was able to celebrate his recent birthday at the home. The staff decorated a room specially and also provided an amazing cake.
I’m so grateful for the care he has received. All the staff have been unfailingly cheerful and welcoming whenever we visit.

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Review from C D (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at Westgate House Care Home for 10 months sadly passing away in December 2022. Throughout his time at the nursing home, he was treated with the utmost care and dignity. The staff took special care of the whole family's well-being during my dad's final weeks. As a family, we are very
grateful to have found this nursing home.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Thank you so much for your feedback. It was lovely having Dad living with us and an absolute pleasure to be able to support him throughout this period of his life. We wish you and your family all the best.


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Review from L H (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's been in Westgate for a month now, and the staff have been very friendly and extremely good - informing us of any concerns and what Mum likes, etc. They let us know when they feel concerned about anything, i.e. not taking meds or eating. One thing I do wish is they allow Mum to find her feet,
I know she's unstable, and they have to assure her safety, but it's only since taken into the hospital she's been unsteady - she needs to build her muscles up again.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Hello! Thank you for much for your feedback; it really helps us continuously drive improvements to the care we deliver. If you'd like, we would be happy to organize a care review so we can share with you the measures in place to meet mum's needs and make adjustments to her requirements.


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Review from Lucy W (Granddaughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in this home for almost two years and I cannot fault her care. She always seems happy and well kept when I see her. New Covid restrictions are over I can take my children into the home and staff are always very welcoming.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Barchester Westgate House Care Home is calculated as follows: ( (153 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (10)

Pamela

Pamela Mauchaza

Job Title: General Manager

Joined: 2024

My name is Pamela and I am the General Manager here at Westgate House.


I am an experienced nurse and care manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Westgate House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.


Tracy

Tracy Flanagan

Job Title: Home administrator

Joined: 2022

I have been working at Westgate House since January 2022.


I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.


Elena

Elena Munro

Job Title: Administrator assistant

Joined: 2023

Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.


The residents and families have made me feel so welcome. The staff have been helpful and supportive.


Robena

Robena Begum

Job Title: Weekend - Administrator assistant

Joined: 2023

Robena has worked at Westgate House for 5 months now.


She loves the fact that she walks into a friendly environment and has really enjoyed getting to know the residents and families.


Rifna

Rifna Begum

Job Title: Head of Housekeeping

Joined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.


Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.


This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.


Sandra

Sandra Riley

Job Title: Head Chef

Joined: 2021

Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!


Lorenzo

Lorenzo Quadrelli

Job Title: Maintenance Assistant

Joined: 2024

Hi, my name is Lorenzo and I am the Maintenance Assistant here at Westgate House.


Together with the rest of the team, I help to ensure that our home is a safe environment for our residents and staff. We are constantly looking for ways to improve the home so that it is an enjoyable place to live and work.


My favourite part of the job is assisting new residents set up their rooms; hanging photos, moving in furniture and helping them unpack.


Kelly

Kelly Meadows

Job Title: Activities Coordinator

Joined: 2000

Kelly has worked for Westgate House for over 12 years, so have many years of experience. They love having fun with the residents and providing a variety of activities.


Sandra

Sandra Joseph

Job Title: Activities Coordinator

Joined: 2002

I have worked in the care sector for many years. I am fully trained in dementia awareness. I have been working here at Westgate House since 2002 and I really enjoying my role. I get great pleasure in making the residents happy.


Bibi

Bibi Persaud

Job Title: Activities Coordinator

Joined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.


Frequently Asked Questions about Barchester Westgate House Care Home

What types of Care is Barchester Westgate House Care Home registered for?

Older Person Care, Dementia, Respite Care, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Westgate House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Barchester Westgate House Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Barchester Westgate House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Westgate House Care Home to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.