This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Westgate House Care Home has a Review Score of 9.7 (9.702) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 93 reviews.
Review from Selean S (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from A B (Grandson of Resident) published on 13 June 2022
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Overall Experience
5.0 out of 5
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Review from Stephen B (Cousin of Resident) published on 3 June 2022
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Overall Experience
5.0 out of 5
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Review from Mark K (Son-in-law of Resident) published on 2 June 2022
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Overall Experience
5.0 out of 5
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Review from M D (Granddaughter of Resident) published on 10 May 2022
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home
Thank you for your feedback.
Would you like to come along and see me regarding any points that you feel we can improve on?
I look forward to hearing from you.
Kind regards.
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Review from Z S (Civil Partner of Resident) published on 20 April 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Nancy E (Daughter of Resident) published on 15 April 2022
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Overall Experience
5.0 out of 5
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Review from S G (Niece of Resident) published on 13 April 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from J W (Wife of Resident) published on 13 April 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from D H (Mother of Resident) published on 12 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from N E (Husband of Resident) published on 12 April 2022
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Overall Experience
5.0 out of 5
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Review from Kenneth D (Brother-in-law of Resident) published on 18 March 2022
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Overall Experience
4.0 out of 5
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Review from Clifford J (Respite Resident) published on 20 September 2021
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5.0 out of 5
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Review from Elisha D (Respite Resident) published on 13 August 2021
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4.0 out of 5
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Review from Claire T (Daughter of Resident) published on 6 August 2021
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Overall Experience
5.0 out of 5
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Review from J M (Friend of Resident) published on 6 July 2021
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5.0 out of 5
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Review from Julliet W (Aunt of Resident) published on 4 June 2021
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5.0 out of 5
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Review from L H (Sister of Resident) published on 4 June 2021
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from L W (Daughter-in-law of Resident) published on 3 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from A G (Son-in-law of Resident) published on 1 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.702) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.702 for Barchester Westgate House Care Home is calculated as follows: ( (153 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.702
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2021
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Job Title: General Manager
Joined: 2024
My name is Pamela and I am the General Manager here at Westgate House.
I am an experienced nurse and care manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Westgate House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.
My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.
Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.
Job Title: Home administrator
Joined: 2022
I have been working at Westgate House since January 2022.
I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.
Job Title: Administrator assistant
Joined: 2023
Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.
The residents and families have made me feel so welcome. The staff have been helpful and supportive.
Job Title: Weekend - Administrator assistant
Joined: 2023
Robena has worked at Westgate House for 5 months now.
She loves the fact that she walks into a friendly environment and has really enjoyed getting to know the residents and families.
Job Title: Head of Housekeeping
Joined: 2022
Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.
Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.
This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.
Job Title: Head Chef
Joined: 2021
Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!
Job Title: Maintenance Assistant
Joined: 2024
Hi, my name is Lorenzo and I am the Maintenance Assistant here at Westgate House.
Together with the rest of the team, I help to ensure that our home is a safe environment for our residents and staff. We are constantly looking for ways to improve the home so that it is an enjoyable place to live and work.
My favourite part of the job is assisting new residents set up their rooms; hanging photos, moving in furniture and helping them unpack.
Job Title: Activities Coordinator
Joined: 2000
Kelly has worked for Westgate House for over 12 years, so have many years of experience. They love having fun with the residents and providing a variety of activities.
Job Title: Activities Coordinator
Joined: 2002
I have worked in the care sector for many years. I am fully trained in dementia awareness. I have been working here at Westgate House since 2002 and I really enjoying my role. I get great pleasure in making the residents happy.
Job Title: Activities Coordinator
Joined: 2024
Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.
