Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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9.7 93 Reviews
  • Barchester Westgate House Care Home, London
Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents. Facilities such as hairdressing, chiropody, dentist, opticians and physiotherapy are available.

Staff are committed to delivering person centred care for every resident to enable everyone to enjoy a fulfilling and stimulating environment in which they can thrive. Residents are encouraged to be independent wherever possible and support is available where needed.

Why not arrange a visit and see for yourself.

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Care Provided by Barchester Westgate House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pamela Mauchaza (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Westgate House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westgate House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Westgate House Care Home Reviews (93)

Total of 93, showing 61-80
9.7

Barchester Westgate House Care Home has a Review Score of 9.7 (9.702) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 93 reviews.

Overall Experience

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Date Published

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Review from O D (Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff caring and friendly. They treat me with dignity and respect. I get a wide range of food of my choice, Caribbean and Asian food. The care I received is excellent and I am happy to be here.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very happy you are loving the care you are receiving in your home! Glad the food is meeting your expectations.
Many thanks for your review.


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Review from O O (Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for some time now and I find the staff very nice and respectful and if I want, I can talk to the Manager at any time. I am very active when doing activities. I am loving the food and I get a variety of what I like.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very happy we at Westgate can provide person-centred care to you. I am also glad to hear that you can reach out to management at any point in time to discuss any concerns.
Many thanks for your review!


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Review from B O (Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my stay here. All staff is lovely, treating me with dignity and respect. We get a variety of food, African, Caribbean, Asian, and desserts are to die for!

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very glad the diversity of food is being met and the quality care!
Many thanks for your review.


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Review from E E (Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the new chef, I am getting all my African meals. Altogether the whole country is on lockdown but the activities session is still going on an am deeply involved.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am glad you still feel a sense of normalcy in your home and even better. Thank you so much for the review.


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Review from Shirley D (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the carers’, staff and management on behalf of myself and family for providing a fantastic, reliable, compassionate, caring service of care to our mum and all the other residents residing at Westgate House, not only through this terrible outbreak of Coronavirus but prior
to this every single day!
They provide good nourishing food and drink. Activities before the outbreak and during are well thought through and include everybody. It is a happy, loving environment and mum is so lucky to be living within this special home! Words cannot tell you enough about these truly wonderful, compassionate people who are looking after our loved ones!
Thank you so much all of you who are loyal and true to the care profession and residents.
Where would we be without you all and risking your own wellbeing?
Thank you all from the bottom of our hearts. You are all remarkable people and am happy to say our friends and extended family.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Many thanks for your heartfelt review Shirley we truly appreciate this. Mum is a very valuable member of the Westgate family.


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Review from A B (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. No more needs to be said.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very happy we met your expectations. Thank you for your recognition.


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Review from Maria Teresa (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We celebrated the 50th birthday of my sister in Westgate House Care Home on Sunday February 9th. The manager was very good as she offered us the dining for our visitors. The place was very nice and accommodating, all the staff were supportive to us during this party. They are very good and patient to
help our visitors and always beside, ready to help. Thank you very much. It was a very fantastic party for my sister. She was very happy. More power to all the staff.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am so happy we could accommodate such a priceless memorable event. I am also glad you were very happy with the turnout and support from the amazing staff. We definitely appreciate it. We truly aim to provide person-centred care at Westgate House Nursing Home.


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Review from Sarah W (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was here for around 3 weeks and in the time she was here the care given to her was disgusting. She has been screamed at by a member of staff in her face and had a lot of aggression towards her for absolutely no reason. She is unable to walk and care for herself so requires somebody to help me
with pretty much everything. She was left for over 45 minutes soiled and nobody cared to change her. This is outrageous as nobody should be treated like this no matter what. Although the care home itself is rather nice and looks appealing the staff and services are very far from it. I had high hopes and put a lot of faith into my mum being here and have been let down seriously by the service and treatment she has received. I am very disappointed with her care.

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Review from Geoffrey R (Husband of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is willing, courteous and compassionate. All is clean and smells clean. Patient's dignity is respected and visitors made welcome. My wife is so lucky to be here.

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Review from Rosamund D (Wife of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management new ideas and strategies has improved relationships between families and residents in Westgate House.
Staff are more responsive and alert to their duty of care to residents.
Relatives are well informed of events and achievements and award in a well-composed newsletter with pictures to
support every event.

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Review from Christopher D (Respite Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my care. I came and could not walk and left the home walking because of the fantastic nursing care I received. The staff and management team are all fantastic. The care for me and went the extra mile to make sure my wound improves. I will miss them all.

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Review from Leza M (Sister of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was treated with friendliness, respect and professionalism. The staff are caring to my sister from her first day to her last. Thank you.

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Review from M G (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and welcoming when I visit. There are always members of staff who are very kind and make sure mum and myself are comfortable and have everything we need.
It is important to me that mum's clothes, hair and appearance is clean and tidy. She is always 100% clean, tidy
and smiling.
Mum's room is always fresh, clean and spotless.
Mum has been in this home just over 6 months.
I feel that all my mother's needs are met, someone is always keeping an eye on her, or close by, making sure she is OK. Mum smiles a lot which makes my heart feel glad and gives me peace of mind. Thank you.

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Review from Violet D (Sister-in-law of Resident) published on 13 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only good things to say. Lovely.

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Review from Sheva W (Wife of Resident) published on 13 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very much at ease that my husband is in this care home. I believe I made the right choice. The staff are so warm and reassuring always - I sincerely thank them for the love and care they are giving to both my husband and myself. God bless them all, their work is not easy, I have done such work
in the past so I appreciate what they are doing.

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Review from K C (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westgate House have provided an extremely high standard of care. They have done everything possible to make my mum feel settled and comfortable. They are very professional and attend to her medical and emotional needs. Everyone is so kind and supportive to the residents.

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Review from F H (Wife of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This was a good review, on the whole, I found I was given helpful information held in a calming environment which always helps at these times, hopefully, this will continue.

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Review from Alvin C (Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff at this facility are very good especially the receptionist - very helpful and always well presented. Nothing is too much trouble for her. It's always nice to see a smiling face when entering a building.

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Review from Limahl G (Grandson of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment and staff projected both a professional and family feel. I cannot fault the service provided and given my grandmother condition, she was happy and very well looked after.

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Review from N L (Mother of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter's carers work very well with her making sure her needs are met. When I visit my daughter, she appears very happy. I am very happy with Westgate House Care Home.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Barchester Westgate House Care Home is calculated as follows: ( (153 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (10)

Pamela

Pamela Mauchaza

Job Title: General Manager

Joined: 2024

My name is Pamela and I am the General Manager here at Westgate House.


I am an experienced nurse and care manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Westgate House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.


Tracy

Tracy Flanagan

Job Title: Home administrator

Joined: 2022

I have been working at Westgate House since January 2022.


I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.


Elena

Elena Munro

Job Title: Administrator assistant

Joined: 2023

Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.


The residents and families have made me feel so welcome. The staff have been helpful and supportive.


Robena

Robena Begum

Job Title: Weekend - Administrator assistant

Joined: 2023

Robena has worked at Westgate House for 5 months now.


She loves the fact that she walks into a friendly environment and has really enjoyed getting to know the residents and families.


Rifna

Rifna Begum

Job Title: Head of Housekeeping

Joined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.


Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.


This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.


Sandra

Sandra Riley

Job Title: Head Chef

Joined: 2021

Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!


Lorenzo

Lorenzo Quadrelli

Job Title: Maintenance Assistant

Joined: 2024

Hi, my name is Lorenzo and I am the Maintenance Assistant here at Westgate House.


Together with the rest of the team, I help to ensure that our home is a safe environment for our residents and staff. We are constantly looking for ways to improve the home so that it is an enjoyable place to live and work.


My favourite part of the job is assisting new residents set up their rooms; hanging photos, moving in furniture and helping them unpack.


Kelly

Kelly Meadows

Job Title: Activities Coordinator

Joined: 2000

Kelly has worked for Westgate House for over 12 years, so have many years of experience. They love having fun with the residents and providing a variety of activities.


Sandra

Sandra Joseph

Job Title: Activities Coordinator

Joined: 2002

I have worked in the care sector for many years. I am fully trained in dementia awareness. I have been working here at Westgate House since 2002 and I really enjoying my role. I get great pleasure in making the residents happy.


Bibi

Bibi Persaud

Job Title: Activities Coordinator

Joined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.