Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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9.7 94 Reviews
Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents. Facilities such as hairdressing, chiropody, dentist, opticians and physiotherapy are available.

Staff are committed to delivering person centred care for every resident to enable everyone to enjoy a fulfilling and stimulating environment in which they can thrive. Residents are encouraged to be independent wherever possible and support is available where needed.

Why not arrange a visit and see for yourself.
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Care Provided by Barchester Westgate House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Pamela Mauchaza (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Westgate House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Westgate House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Westgate House Care Home Reviews (94)

Total of 94, showing 81-94
9.7

Barchester Westgate House Care Home has a Review Score of 9.7 (9.719) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 94 reviews.

Overall Experience

  • 61
  • 25
  • 6
  • 0
  • 2

Date Published

94
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8
18
76

Review from N L (Mother of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter's carers work very well with her making sure her needs are met. When I visit my daughter, she appears very happy. I am very happy with Westgate House Care Home.

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Review from Sharon B (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident from March to December when she died. From our first visit to the home we knew it was right for Mum. The first person we met who showed us around was friendly and welcoming. What was also good to see was the way the staff were friendly, kind and supportive to each other. It really
was like being in a family and not a home. Mum was always treated with respect and her dignity was always taken into account. She was encouraged to make friends and we were always made welcome. Mum was happy.

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Review from Abdigami J (Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are not all perfect, as we all have our flaws, but regarding this place, I have never regretted being part of this community of great people. The hospitality is good, as both staff and management are supportive.


The management team are always available to listen and attend to my needs. In short,

I am glad to be here, to meet some lovely and supportive staff.

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Review from Rosamond D (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff caring, hardworking and friendly.

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Review from Mikloth B (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good interaction between staff and residents. Also good interactions between staff and visitors. The care offered to the residents is excellent.
Once when I bought my mother's sister for a visit one of the care assistants offered us tea and cakes, which was well appreciated as we had had a
long journey, but she didn't know that.

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Review from Christopher S (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is getting great care and attention and as a result of this, his health and demeanour have vastly improved over the time that he has spent here. It was a long wait, but I am so convinced that it was worth it.

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Review from A L (Brother of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Short staffed, bad basic communication skills, taking and making raised issues personal, no empathy for ill residents, lack of management expertise and complaint handling, risk management very poor. Staff not trained to manage basic tasks e.g reporting broken or faulty equipment. 121 package provided
but not in full operation due to being short staffed.
No staff available to assist disabled semi-independent visitors at main door/reception.

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Review from J A S (Resident) assisted by family/friend published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Westgate House to date has generally been satisfactory. The staff have shown me respect as is due to me.

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Review from H M (Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly home, very clean and everybody is so cheerful.

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Review from Mary B (Wife of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed his stay in the Barchester Romford Road, London.
All the staff were kind and considerate. Many, many thanks for your kindness.

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Review from Sandra B (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff helpful and caring to my dad. They keep me informed about any problems with my dad which helps a lot. This home is well managed clean and always smells clean very inviting and friendly.

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Review from Laurie R (Friend of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westgate nursing home is a friendly environment that does an amazing job in caring fro its residents and creating an environment that is conducive to its residents.

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Review from Augustus W (Husband of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Westgate House for 9 years. We celebrated our 60th Wedding Anniversary here in 2004, we got a nice telegram from the Queen. When my wife sadly passed away, I planted a rose tree in her memory in Westgate garden. The home is so welcoming and I was so happy with the care they
gave my wife. I come here three times a week to talk to people, to be friends because I enjoy going to Westgate House.

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Review from Desrine S (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mothers second short stay at Westgate. Overall from the management assessment to the care and attention that my mother received on both occasions, I found it to be of excellent standard. The staff have shown great attention to detail in caring for mum. The staff have taken the time to get
to know mum as an individual and have noted her personal needs very well. Thank god for Westgate House.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Barchester Westgate House Care Home is calculated as follows: ( (165 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 210 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (10)

Pamela

Pamela Mauchaza

Job Title: General Manager

Joined: 2024

My name is Pamela and I am the General Manager here at Westgate House.

I am an experienced nurse and care manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Westgate House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.

My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.

Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.

... Read more
Tracy

Tracy Flanagan

Job Title: Home administrator

Joined: 2022

I have been working at Westgate House since January 2022.

I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

... Read more
Elena

Elena Munro

Job Title: Administrator assistant

Joined: 2023

Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.

The residents and families have made me feel so welcome. The staff have been helpful and supportive.

... Read more
Robena

Robena Begum

Job Title: Weekend - Administrator assistant

Joined: 2023

Robena has worked at Westgate House for 5 months now.

She loves the fact that she walks into a friendly environment and has really enjoyed getting to know the residents and families.

... Read more
Rifna

Rifna Begum

Job Title: Head of Housekeeping

Joined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.

Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.

This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

... Read more
Sandra

Sandra Riley

Job Title: Head Chef

Joined: 2021

Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

... Read more
Lorenzo

Lorenzo Quadrelli

Job Title: Maintenance Assistant

Joined: 2024

Hi, my name is Lorenzo and I am the Maintenance Assistant here at Westgate House.

Together with the rest of the team, I help to ensure that our home is a safe environment for our residents and staff. We are constantly looking for ways to improve the home so that it is an enjoyable place to live and work.

My favourite part of the job is assisting new residents set up their rooms; hanging photos, moving in furniture and helping them unpack.

... Read more
Kelly

Kelly Meadows

Job Title: Activities Coordinator

Joined: 2000

Kelly has worked for Westgate House for over 12 years, so have many years of experience. They love having fun with the residents and providing a variety of activities.

... Read more
Sandra

Sandra Joseph

Job Title: Activities Coordinator

Joined: 2002

I have worked in the care sector for many years. I am fully trained in dementia awareness. I have been working here at Westgate House since 2002 and I really enjoying my role. I get great pleasure in making the residents happy.

... Read more
Bibi

Bibi Persaud

Job Title: Activities Coordinator

Joined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.