Whitgift House

76 Brighton Road, South Croydon CR2 6AB
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9.8 44 Reviews
  • Whitgift House, South Croydon
Whitgift House, part of Whitgift Care, is a modern care home which provides a range of services, including: full nursing care, day care and sheltered flats which promote independent living. All residents are treated with privacy and dignity, with their comfort and happiness a primary concern of staff at all times.

Care officers and an activities co-ordinator are responsible for the delivery of a busy activities calendar including entertainment, activity clubs and trips.

Whitgift House has a relaxed atmosphere and residents are welcome to bring personal belongings to help them feel at home.

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Care Provided by Whitgift House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Melody Akena (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitgift House Reviews (44)

Total of 44, showing 1-20
9.8

Whitgift House has a Review Score of 9.8 (9.767) out of 10, based on 15 reviews in the last 2 years. Over all time Whitgift House has 44 reviews.

Overall Experience

  • 33
  • 9
  • 2
  • 0
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Date Published

44
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Review from Lesley B (Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

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Review from Roisin H (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved in to Whitgift House for end-of-life care. Before he became terminally ill his plan was to see his days at the Whitgift. After visiting 12 others homes, as soon as we walked into Whitgift we got "that feeling". Every single staff member from the receptionist to nurses was so helpful and
friendly. The main thing is you can tell they really care about their residents and that is what was most important to us. Dad loved it when he visited, he was so excited to enjoy the grounds, the school sports and take part in activities. He liked how modern and clean the home was. Although our dad did not get to enjoy these things he was treated with respect, love and expectational care. We cannot recommend Whitgift enough and although it was sad to lose our father the amazing care he received made it all that much easier as a family. Thank you to everyone at Whitgift, the receptionists, housekeepers, nursing assistants and nurses for making the last few days with our dad so special.

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Review from L H (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring, the whole family were welcomed by management, kept up to date with the stages of palliative care. Competent staff, helpful and polite. Great chapel, my solace, and beautiful grounds.

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Review from Samantha H (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father moved into Whitgift House Nursing Home in June 2024. It's a beautiful place, I couldn't believe it when I walked in. It's welcoming, friendly, homely and all the staff get to know each resident personally and their families. My father settled in easily and is happy. The carers are wonderful.
The staff here are older people who understand the older generation better and have more experience and patience. They are better equipped to care and support them. All the staff are amazing!

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Review from D D (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this place. Food was brilliant. Staff very very welcoming.

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Review from N F (Son of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Whitgift House to receive close care when her health was deteriorating. The staff (nurses, carers and volunteers) were marvellous and very understanding of Mum's needs during her residence. My family are very grateful for their support during this time.

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Review from J W (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received is extremely good. The carers and nurses are extremely attentive and go beyond expectations to make Mum comfortable. The other support staff such as receptionist and senior management are compassionate and professional when dealing with relatives of residents. Therefore
I would definitely recommend Whitgift House.

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Review from A S (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly 14 years. She is now nearing the end of her life and the care she is receiving is excellent. She is treated with kindness, compassion, respect and dignity by all her carers.

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Review from J J (Niece of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have every confidence that my relative is in good hands at Whitgift House. From the very first day my relative looked happy and showed signs of happiness with her new accommodation and the staff members looking after her. My visits always give me good feelings and I can now have valued time on my
visits. I am involved in every aspect of my relative's care. Many thanks from a happy family member.

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Review from Alice C (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best of care, kindness and dignity given by all those who cared for her. I can't thank them enough, from the office staff to the laundry ladies. Their kindness was amazing. I and my mother became part of a very loving family, their support was second to none. Thank you.

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Review from J C (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Firstly I am not complaining about the standard of care my mother received during her respite stay, it is the lack of communication/feedback from the home. I was asked to and provide a detailed 'routine' together with her likes, dislikes, food preferences etc.
Upon arrival, whilst the receptionist
was helpful and a nurse took her blood pressure etc. there was nobody there to discuss my mother's care. I unpacked and hung around for some time and upon asking I eventually spoke to the care manager who assured me her 'routine' would be placed 'on the system' and after a further delay, I did get to speak to one of the carers.
At the end of my mum's stay, I arrived to pick her up and again the same thing happened only this time I did not even seem to be expected, there was no one to speak to for feedback (the carer on duty had only come on shift that morning) and I had a pre-booked taxi so we had to leave.
Communication with relatives is important and should not be overlooked in this way.

Reply from Melody Akena, Head of Care at Whitgift House

Thank you for taking the time to share the feedback on your experience with us, as it is essential in helping us continuously improve the services we provide. I want to apologise for the frustrations you encountered with communication during both the admission and discharge of your mother's stay. While I am glad to hear that the standard of care met your expectations, I understand how crucial clear and timely communication is, especially when entrusting the care of a loved one to us. I can assure you that your concerns will be carefully reviewed in line with our complaint procedure and a more detailed response provided directly. We are committed to making any necessary changes to better support our residents and their families in the future and your feedback enables us to do so.


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Review from C M (Friend of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend once a week for the past few months. I have been impressed with most of the facilities at Whitgift House during my visits. The staff are very friendly and caring. All in all, it is a pleasant and safe environment.

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Review from I D (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Whitgift House over six years ago. The staff have been so caring and increasingly attentive as she became less able to look after herself. It is an extraordinarily caring, friendly and safe place. She loved the food and it felt like home.

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Review from Sharon B (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at Whitgift House for the last five months of her life.
We found all the staff to be very friendly and nothing was ever too much trouble. The care and support they offered to us, as a family, was amazing.
The dedication and compassion of all the staff were very much appreciated
by Mum, Dad, my sister and myself.
Your staff are outstanding and our family are eternally grateful for making our vulnerable mum feel comfortable and at home during her short time at Whitgift House.

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Review from C G (Niece of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Whitgift House for several years. She is well looked after and cared for. The facilities are very good and her needs are catered for. The staff and all the team are very friendly and approachable and I am kept well-informed of any changes in her condition. I would recommend
Whitgift House to anyone needing care.

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Review from Dionne F (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated as one of the family. The staff seem to genuinely care about the residents. Stable staffing even through the pandemic gives me peace of mind that mum is well known and that as her family we are also well known to staff. During covid, the management have worked hard to ensure that meaningful
visits started as soon as possible and they have been flexible in accommodating the needs of our family. The small size and the fact that it is part of a charitable foundation mean that none of the corporate profit-making motives stand in the way of good quality care. I feel the staff are well looked after and of course, that translates into better care for residents. Mum is 95 years old and has been at Whitgift House for nearly 3 years now.

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Review from Janet C (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Lovely staff who are very caring. Nothing is too much trouble.

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Review from J C (Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support provided is excellent, always with time and patience and we are treated with dignity.

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Review from J B (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitgift House is undergoing a management reshuffle. We now have more 'generals' than 'privates' in our care 'army'. Many outstanding care workers have been made redundant but well treated with legally required redundancy pay. Still, they are much missed. We no longer have a Matron, who was a key figure.
I understand there have been no changes in full care.

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Review from P P (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has been very positive overall. The accommodation is a good standard. As self supporting residents we do feel that there is a greater need for consultation and communication and hope that the new scheme manager (to be appointed) will help facilitate this.
The carers are most solicitous
and helpful. Lack of community facilities and guest flats disappointing.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Whitgift House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Whitgift House is calculated as follows: ( (140 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 176 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitgift House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Melody

Melody Akena

Job Title: Head of Care

Joined: 2022

Whitgift House is a home with a small ‘h’ and that makes it special to me. Each person that joins us brings their own uniqueness to our home and it shows in what we do and the sense of belonging we all share. I love this quote from one of our residents which I believe captures us perfectly – ‘You aren’t just carers you are caring friends – like family’


Frequently Asked Questions about Whitgift House

What types of Care is Whitgift House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitgift House provide?

Palliative Care, Physiotherapy, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Whitgift House have?

There are 36 Single Rooms.

What are the Facilities & Services at Whitgift House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitgift House to the centre of South Croydon?

0.2 mile(s) as the crow flies, distance by road may be significantly further.