Whitgift House

76 Brighton Road, South Croydon CR2 6AB
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9.8 45 Reviews
Whitgift House, part of Whitgift Care, is a modern care home which provides a range of services, including: full nursing care, day care and sheltered flats which promote independent living. All residents are treated with privacy and dignity, with their comfort and happiness a primary concern of staff at all times.

Care officers and an activities co-ordinator are responsible for the delivery of a busy activities calendar including entertainment, activity clubs and trips.

Whitgift House has a relaxed atmosphere and residents are welcome to bring personal belongings to help them feel at home.
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Care Provided by Whitgift House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Melody Akena (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitgift House Reviews (45)

Total of 45, showing 21-40
9.8

Whitgift House has a Review Score of 9.8 (9.777) out of 10, based on 16 reviews in the last 2 years. Over all time Whitgift House has 45 reviews.

Overall Experience

  • 34
  • 9
  • 2
  • 0
  • 0

Date Published

45
5
14
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29

Review from P P (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has been very positive overall. The accommodation is a good standard. As self supporting residents we do feel that there is a greater need for consultation and communication and hope that the new scheme manager (to be appointed) will help facilitate this.
The carers are most solicitous
and helpful. Lack of community facilities and guest flats disappointing.

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Review from H B (Widow Widower) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Whitgift House for over four years. At all times, he was kindly and efficiently cared for. He regarded his carers and nurses as friends and he was always treated with respect.

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Review from Kathleen C (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Whitgift House for over five years. In recent months, activities have been greatly restricted but were previously good. The staff provide intellectual stimulation through a fortnightly fun pack. Meals, if booked, are delivered daily and are pretty varied. Shopping used to be done but
is not now. Whitgift House is the gold standard for care.

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Review from Olof L (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We both enjoy living here and would not consider being anywhere else. The people who look after us are both caring and reliable. It is a joy to live here.

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Review from Gloria S (Partner of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner always seems content to go to Whitgift day care. The staff I have met are always cheerful and competent with the entertainment they provide. I myself thank them all for giving me a respite day knowing that he is in a safe and friendly environment.

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Review from P S (Friend of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had been very ill and had undergone major surgery when admitted. She was 88 and no longer able to manage alone. She has been a resident at Whitgift House for 5 years now and is fit and well and has as much independence as she needs.
She is on friendly terms with all staff and participates
in activities. She still goes out for visits, shopping and meals, accompanied by a friend or relative and has all her faculties. She does find it frustrating that few of the other residents do not so having a rational conversation is difficult. But she makes the most of her situation and is in the main, contented. This in itself is a tribute to the care at Whitgift House.

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Review from A R (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here four years and get on so well with all the staff. If I ring for help someone comes very quickly for which I'm very grateful. The deafness and dementia is awful, so conversation is difficult at times. I do object to being treated like a child, and hate being told 'well done'.

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Review from B F (Resident) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Activities are very organised and appropriate for age. Food good and tasty. Friendly welcoming environment for all. Transport is efficient with helpful staff.

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Review from Carol T (Wife of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband attends the daycare centre 3 days a week. He has made friends and looks forward to his sessions at Whitgift House. The staff are delightful, very happy, caring and positive at all times. Excellent menus and my husband enjoys all his meals. The standard of activities is excellent with a great
variety. My husband is sociable and loves attending the sessions as I feel it encourages him to think positively. The daycare centre gives me peace of mind, knowing he is well cared for at all times.

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Review from Ian P (Son-in-law of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in residence for a number of years and has been looked after above and beyond the required standard, in fact, it is clearly a labour of love and a vocation for the excellent staff. The attention to detail and the overall package of care is simply wonderful. I could not recommend
Whitgift House more strongly.

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Review from A R (Wife of Resident) assisted by family/friend published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have met at Whitgift House is extremely kind, patient and friendly. I enjoy my time there enormously. Lunches are excellent. Activities are great.

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Review from Vivien B (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving into sheltered housing in 1997 there have been significant changes at Whitgift House. It is difficult to evaluate the effect this has had in general terms. Two new blocks of flats have been built providing more accommodation for elderly people and the community room has been extended to
make more space for the 'Day Care' people who now share some of the facilities. Matron and care services manager always helpful and usually available.

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Review from David E (Husband of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Whitgift House day centre highly enough. My wife, who has dementia, cannot wait to get there on the two days a week that she attends. Her eyes light up and a big, big smile comes across her face when she knows she will be going to Whitgift on that particular day. The staff couldn't be
more caring. The facilities are superb and the day centre is run like the proverbial well-oiled machine. Eleven out of ten to one and all.

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Review from Grethe H (Wife of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband really enjoys attending the day centre at Whitgift House. The staff are fantastic; welcoming and very friendly. They attend to the residents with care and kindness, making sure they are comfortable and happy. The centre itself is clean, bright and warm with a warm atmosphere to boot. There
are always numerous activities available to the attendees, and coffee and tea whenever wanted. I would thoroughly recommend Whitgift House to anyone wanting to attend. The staff are angels.

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Review from L P (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring with excellent staff taking care of my families needs.

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Review from Susan H (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Until recently this nursing home was excellent. Perfect care, atmosphere and activity programme packed with a variety of things to interest everyone.
Since they have opened the daycare service, all activities etc are centred around daycare and the nursing care residents have been neglected. Despite
all of this, fees have once again gone up which to my mind is not warranted because the focus is not on nursing residents anymore but the daycare service.

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Review from Mark B (Resident) assisted by family/friend published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, professional and attentive. I enjoyed most of the activities, e.g quiz, basketball, though not crafts. I feel very well cared for. Provision of other services such as a podiatrist is extremely helpful.

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Review from Gillian B (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband attends the 1596 Day Club two days a week. As he is wheelchair-bound and has aphasia/dysphasia and cannot communicate he really enjoys the opportunity to go out. He gets picked up and brought home with local transport and the carers are always kind and caring. He enjoys the activities and
it makes my life easier to have a break from caring.

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Review from A H (Resident) assisted by family/friend published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go there and have a good time. They are very friendly. The dinners are lovely and I enjoy it. Then they bring me home at 4 pm and see that I have everything and let my daughter know by phone.

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Review from Marianne H (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Monday and Wednesday club has made an enormous difference to my mum's life. She looks forward to the day out of her flat and really enjoys the activities and the lunch.
The staff are all kind and helpful and the transport provided is excellent. The whole day is extremely good value.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Whitgift House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Whitgift House is calculated as follows: ( (151 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 188 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitgift House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Soil Association Gold Food for Life Catering Mark

Recipient: Whitgift House

Date: Wednesday 05 Feb 2014 More details

Gold Standards Framework Beacon Status

Recipient: Whitgift House

Date: Friday 27 Sep 2013 More details

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Meet the Team (1)

Melody

Melody Akena

Job Title: Head of Care

Joined: 2022

Whitgift House is a home with a small ‘h’ and that makes it special to me. Each person that joins us brings their own uniqueness to our home and it shows in what we do and the sense of belonging we all share. I love this quote from one of our residents which I believe captures us perfectly – ‘You aren’t just carers you are caring friends – like family’

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