Whitgift House

76 Brighton Road, South Croydon CR2 6AB
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9.8 45 Reviews
  • Whitgift House, South Croydon
Whitgift House, part of Whitgift Care, is a modern care home which provides a range of services, including: full nursing care, day care and sheltered flats which promote independent living. All residents are treated with privacy and dignity, with their comfort and happiness a primary concern of staff at all times.

Care officers and an activities co-ordinator are responsible for the delivery of a busy activities calendar including entertainment, activity clubs and trips.

Whitgift House has a relaxed atmosphere and residents are welcome to bring personal belongings to help them feel at home.

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Care Provided by Whitgift House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Melody Akena (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitgift House Reviews (45)

Total of 45, showing 41-45
9.8

Whitgift House has a Review Score of 9.8 (9.777) out of 10, based on 16 reviews in the last 2 years. Over all time Whitgift House has 45 reviews.

Overall Experience

  • 34
  • 9
  • 2
  • 0
  • 0

Date Published

45
5
14
16
29

Review from A S (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitgift House gives gold star care and nursing.
We have nothing but gratitude and praise for all who work there. Nothing is too much trouble and the staff outstanding. Everything is done for the good of the resident and staff are more than supportive to family.

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Review from Stephen T (Son of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always ready to help.
Matron and deputy matron open and friendly and feel like they work in partnership with staff and ourselves.

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Review from Hilary G (Friend of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My observation was that last year during building work of the new communal rooms, residents were not given much consideration for the fact they were looking out onto a building site for months on end - people skills were lacking! Lunch menu good for the cost to residents but would be better if a little
more costly. Washing machines old and warn - impossible for an elderly lady to work, also impossible to read dials.

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Review from Gaby A (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Whitgift House for nearly two years. She has a lovely room overlooking the gardens decorated with her own furniture. We looked at lots of homes and it stood out as the best. There are lots of activities, award-winning food and I particularly like that it's linked to Whitgift school so
the school children come down very frequently to talk to the residents and play concerts for them. This gives the place a great community feel when some care homes can become isolated 'waiting rooms' for the inevitable. Whitgift House embraces life and keeps residents engaged. The staff are wonderful they feel like family now and I can't thank them enough. Even when things aren't perfect they stand out as caring and efficient. Early on mum made some complaints which worried me. Senior staff took this seriously and made a full investigation. I was made to feel comfortable about doing this and the result was better communication with mum at night when she's sleepy and not wearing her hearing aid.

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Review from Margaret G (Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had good, kind, care from all the staff as throughout the four years. I have lived in this lovely flat in sheltered accommodation here in South Croydon.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Whitgift House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Whitgift House is calculated as follows: ( (151 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 188 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitgift House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Melody

Melody Akena

Job Title: Head of Care

Joined: 2022

Whitgift House is a home with a small ‘h’ and that makes it special to me. Each person that joins us brings their own uniqueness to our home and it shows in what we do and the sense of belonging we all share. I love this quote from one of our residents which I believe captures us perfectly – ‘You aren’t just carers you are caring friends – like family’