What types of Care is The White House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The White House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at The White House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The White House Nursing Home to the centre of New Malden?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

The White House Nursing Home, 274 Malden Road, New Malden, London KT3 6AR

Review from Julie R (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience

My father became a resident in December 2023 until his sad demise in December 2024. The care that Dad received throughout his time at the home was excellent. All the staff were always caring and professional. All activities that Dad became involved in he enjoyed be it in the home or the various day

trips. When the family visited we were always made to feel welcome. I cannot thank them enough for the excellent care that Dad received.

Reply from Ajitha Pillai, Director at The White House Nursing Home

Thank you Julie for your thoughtful and lovely comments. The team had the privilege of getting to know your father during his stay with us. We were so happy with the way he settled in and enjoyed all the activities on offer especially the golf trip. He particularly loved the animal visits and bird therapy. We always admired his enthusiasm and determination to lead life his way. Thank you for your wonderful support throughout. You always thought about the staff on your visits, bringing chocolates and flowers, and we were always touched by your thoughtful gestures. Stay strong and happy as your father will like you to be. With all our gratitude and very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie C (Sister of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience

The White House is a caring and dignified environment for all its residents. Led by the manager, the team are always willing to attend to any needs of the residents and their families without hesitation. I would highly recommend this nursing home.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Jackie. We are very grateful for your heart warming and extremely kind words for the team. Thank you for the support and trust you showed in us with your sister's care which provided us with the motivation to ensure we always did the best for her. You both were part of The White House family for many years and all of the team have fond memories of your sister due to the support you gave us in helping to build our relationship with her. With all our gratitude and very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience

The care provided by The White House Nursing Home for my husband has been outstanding. The love, care, and commitment of all of the staff is beyond compare. Sadly my dear husband passed away on 22 December 2024 and even since his passing the staff have been in contact with me directly to check that

I am ok. They even have arranged to have a tree planted for him and have sent me an amazing framed photograph of my dear husband. Nothing is too much trouble for any of the staff. They treated my husband and myself as part of their amazing family. They are better than outstanding. They are incredible.
Thank you The White House Nursing Home for all of your support and care.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Susan, we are so grateful for your kind words. We built a lovely relationship with him during his short stay with us. You were always very supportive and kind to the team who all did their best to make his last days as comfortable as possible. It was an honour to care for him and be a small part of your lives. With very best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience

The staff treated my Mum like family and my Mum thought of the nursing home as her home. We were allowed to make her room to suit her, own TV, own furniture. Mum was never lovely although bedbound as all the staff would go and interact with her, they knew instantly when something wasn't right and called

the Ambulance and us. Mum raved about the food, as guests we were offered food/drink regularly, and was always good. If I needed a nursing home, I would want to be here.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your kind words. The White House Team was very close to your mum and she cared for us all as much as we cared for her. The team all miss her love, care and support. Please stay in touch. With Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Daughter of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care that was provided for my mum over the 6 months that she was there. The staff are so attentive and she was so happy for her short time in the home. They go above and beyond to look after the clients. I will be forever in their thoughts.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for such kind and thoughtful feedback about our care. It was wonderful to know your family. Both you and your dad have been extremely supportive and understanding which also enabled the staff to give your mum the best care we could and for which we are all so grateful. With all our very best wishes, Registered Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience

Mum moved to The White House Nursing Home from hospital and all the staff worked very hard to welcome her and encourage her to join in with the activities she could manage, to eat and drink enough and to make her comfortable in spite of her frailty. The end-of-life care they provided was caring and

professional. We were able to visit every day at any time and were always made welcome. The bedroom was small but the level of care provided was excellent.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Sarah. Thank you for your time to write this lovely review about the care and support you received from the Home and staff. We are truly grateful for the kind words you have shared and are happy to know that we have met your expectations. It was an honour to take care of your Mum and get to know her and her family. With our very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim S (Husband of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience

My wife spent the last six years of her life in The White House Nursing Home.
She suffered from Alzheimer's and vascular dementia.
The whole team, from the cleaning staff to management and owners were absolutely wonderful.
It felt like a real home and whilst there were obviously rules, everyone

made an effort to be as flexible and as considerate both to the resident and their loved ones.
This all helped to make the experience of having to see your loved one, in my case my wife, be admitted to a nursing home. However, when there is no option of caring for her any longer yourself in the family home, it was so reassuring to see her settle so easily into The White House.
In her last days, she was made very comfortable and suffered no signs of pain or stress. We were allowed 24-hour access and could have stayed overnight if that was needed.
I have nothing but praise for all the team, for the loving care they gave my wife.
Yes CQC rate them Outstanding!
Thank you with all my heart.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for sharing your experience and kind words about our care. It is heart-warming to receive such positive feedback. Your support immensely helped us to care for and understand your wife and we will really miss your visits and chats. Your inspiring words will motivate the team and enable them to continue with their outstanding work. With our very best wishes Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nahid S (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience

When we were told my father would require nursing care we were quite nervous as we didn't know what to expect. However our experience of The White House was very positive. Our dad settled down well and was well looked after in the two years he was a resident. The manager and nursing staff were always

on hand to answer any questions or concerns, and to ensure my father received the right medical care. All the staff, from the chefs to the carers to the activity coordinators to the cleaners, were all very friendly, kind and felt like our extended family. The White House always had a fun and exciting range of activities and outings for residents, and my dad particularly enjoyed music time and bingo. Above all, we always felt that Dad was well looked after and respected. We also felt very welcome when visiting Dad, and well supported when he passed away recently. We will always be thankful to The White House staff for their love and kindness.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for taking your time to share such kind and warm words. We are very grateful for the lovely comments about our care and the entire team. We all had such a wonderful relationship with the whole family and the connection we had and respect you gave us always made us feel part of the family. Your dad will be missed immensely. We loved our interactions with him which were filled with humour, excitement and kindness, and which will forever stay in our memories. He was such a kind-hearted, generous and lovable person who inspired the team enormously. Please stay in touch - we all miss you and your family very much. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah S (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience

My mum moved into The White House on 5th November 2021, from day 1 I knew this small independent-run care/nursing home was the right choice for Mum as well as myself. Every one of the staff from management to careers, chefs, cleaners and admin staff are very hardworking, supportive and friendly people.

You are made to feel like this is your home as well as your loved one's home. The home is always fresh and clean with no off-putting smells. All food is home-cooked and beautifully presented, very nutritious. Everyone is encouraged to join in the activities with lots of support and encouragement given. Excursions are in abundance, residents get opportunities to go to garden centres, parks, seaside and many lovely places of interest. Myself and family are indebted to everyone at The White House for the outstanding care and support shown and given to Mum from day one until her passing on 20th March 2024. We have no hesitation in recommending this lovely caring nursing home.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for taking the time to share such a detailed and positive experience with us. We are really grateful for such a lovely and kind review of our care. As a family you were all extremely supportive and warm with the staff. Your mum had such a big, kind and wonderful personality and was such a big and active part of The White House family - we will always cherish our memories of her. She loved chatting with the staff and taking part in the activities and most importantly she loved your daily visits. Thank you again and sending you all our love and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin T (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience

I’d like to thank all the staff at The White House for the wonderful kindness and care they provided to my mum for five years. The White House has a happy and supportive atmosphere and Mum always enjoyed being involved in all the crafts and activities provided for the residents. Mum passed away in March

and I will always be grateful for the way she was cared for by the always helpful staff with such sympathy and consideration to the end. I am so glad that we found a place for Mum where she could be so well looked after and happy in her final years.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Kevin, thank you very much for the kind words and reflection on our care provided to your mum. We will always remember her passion for jewellery and hats which we encouraged through craft sessions. We feel honoured to be part of your mum's life and aspired to give her the best compassionate care we could. She was the most humble and kind-hearted person who always enjoyed the company of staff and her family. You have been very supportive and understanding throughout your mum's time with us and for that, we are very grateful. With our very best wishes, Registered Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte O (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience

My father's care at The White House was exceptional. He was treated like family with kindness, compassion and dignity. Standards for everything were high but it's the staff that makes The White House such a special place.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your kind and lovely words of appreciation.
We are filled with gratitude for the support and love given by you to the whole team. Your dad was and incredible man with so much with humour and warmth. His memories will remain with us always.
With our very best wishes, the TWHNH team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola C (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience

My priority in finding a nursing home for my mother was the quality of the nursing care and pain control it could give. This home was excellent in fulfilling both of those requirements. All staff from cleaners through carers, nurses and the manager were kind and compassionate. The bedrooms are small

but adequate: downstairs, where residents spend much of the day, is homely and comfortable.
The staff engaged my mother in many activities, despite her limitations. She really enjoyed the homemade food, particularly the afternoon cakes. The nursing care she received and the consideration shown to both her and me were outstanding. They controlled her pain throughout and her passing was as comfortable as possible. To the very end, she was not simply a patient but an individual in their care.
I could not fault their nursing and complete care, in all aspects, and I say that from having been a nurse myself.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your thoughtful and kind words. It was wonderful to get to know your mum. Our priority was to ensure Mum was comfortable and the team was very focused on doing this as successfully as possible - it really was a privilege to care for her. As a nurse, yourself, who knows so much about care, your support was immensely appreciated.
Thank you for your trust and confidence in our care and making us part of Mum's journey.
Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat L (Respite Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience

I stayed here for 2 weeks following an operation. I cannot praise the staff enough for their friendliness, professionalism and kindness. Nothing was too much trouble. The food was excellent and there were activities every weekday to keep the residents motivated. This is truly a homely environment and

I would not hesitate to recommend this to anyone in the future. Thank you to the whole team.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your lovely and heart-warming feedback. It's very kind of you to take the time to pen some lines for us. It was our great pleasure to care for you and to get to know the wonderful person that you are. You always had a beautiful smile for us which brightened up our day!
We hope you stay healthy and fit.

With all our very best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience

The White House Care Home was the best thing that happened to my wife and I for the end of her long and fruitful life. From the very first moment we talked to the manager, to the last my wife's day on September, 29 both of us had nothing but words of praise for the care, treatment, staff, cleanliness,

food, activities, organisation of this all and for me, most importantly, feeling as members of a family, not customers. Thank you all once again for helping the last days of my wife's life, be spent with ease and dignity.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

We are so thankful to you for your thoughtful words and support to us throughout. It was an incredible journey for us to know your amazing wife who always inspired the team with her stories and determination.
We are very fortunate to have known you as you always understood the team and recognised their efforts. We are so glad you feel that your wife had comfort and care during her time with us.
Thank you so much for your kindness.
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience

The White House Nursing Home took my mother with just a few days notice when the hospital she had been in for nine weeks wanted to release her. Within a day my mother, who had been lying on her back for nine weeks, was up and enjoying her life at this great little nursing home. The support and communication

we got from this home was amazing. The manager was always available on the phone and the staff were so kind, considerate and helpful. The staff here pushed my mother to do as much for herself as she could, they liaised with the hospital brilliantly and took so much weight off from our minds. We needed to move our mother nearer to her family on the South Coast, but left this amazing care home with reluctance after nine weeks. We would have had no hesitation in keeping her in this home. Finding a nursing home remotely as good as this home was not easy. The staff here are amazing.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Paul,
Thank you so much for your thoughtful reflection on our care. We truly appreciate it. It was lovely to get to know your mum well in such a short period of time.
We were fortunate to care for her and to give her a quality respite stay at The White House.
She will be sorely missed but we are so pleased that she is close to her family and will enjoy time with her children and grandchildren.
With best wishes from all The White House Team,
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience

The White House Nursing Home provided care for my mother from April 2022 through to her passing in early January 2023. The care provided was exemplary in all aspects. The staff were caring, attentive and supportive of all her needs. I cannot thank them enough for the support they showed to me as well,

at the end of her life. I would highly recommend The White House to anyone.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your kind words. It was our pleasure to care for your mum and to get to know her.
Her birthday celebration on the top floor lounge was one of the most memorable events for her and all of us here - it was wonderful to see how much she enjoyed her special celebration and having her loved ones around her.
She was an incredible person with a lot of kindness and care for others. We will truly miss her.
Thank you so much for your support and thoughtfulness.
Best wishes,
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

The staff were considerate, caring and respectful to my dear friend. They provided excellent personal care and home-cooked meals. Communication was very good too. I would recommend The White House for excellent person-centred care.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you for your kind and thoughtful words. We are so pleased that your friend had a good rehabilitation experience with us and is able to become more independent. It was a team effort to ensure her time with us was of good quality and that she benefitted from exposure to new activities and outings. Thank you for always being there at the end of the phone to support her as well. With your information and support, we were able to understand her needs and support her in the best way.
Best wishes
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lola R (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

My mother lived at The White House Nursing home for the last month of her life and received end-of-life care from The White House team. I visited her every day during this period. The care provided to my mother was outstanding. The staff were highly competent, diligent, kind and compassionate. Not only

did they take fantastic care of my mother, but they were also so supportive of me during a very difficult time. Often they would check in on me to see how I was coping during my visits and bring me tea and food which I never had to ask for. They were always there if I needed to talk to someone and have maintained contact with me since my mother's death which I greatly appreciate. They made myself and my mother feel like we were at home. I am so impressed by the home and the strong bonds I formed with the staff that I intend to volunteer there and chat with other residents who are in need of some additional companionship.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Lola,
Your lovely words have touched all of us. We know what a difficult and painful time it was for you and we all wanted to ensure that you were well supported and listened to, we are thankful that you allowed us to do so. Your mum was very comfortable and well cared for. We deeply admire your thoughtfulness to volunteer for us which will further strengthen our relationship with you.
With our gratitude and best wishes
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thelma D (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

When my mum went into the nursing home fourteen months ago I thought I was going to lose her, but they have done an amazing job bringing her back to how she was and I thank the staff so much. My mum is so very happy there, I think she loves it and she gets on with everyone there as well.
I really thank

all the staff there.

Reply from Rahim Nurmohamed, Director at The White House Nursing Home

Dear Thelma,
Thank you so much for your positive feedback and all the support you give us. Your mum is such a wonderful person to care for - full of life and humour. We all admire her determination to move on and also her kindness towards staff who really do their best to ensure they keep trying to connect with and bring out the best in our residents. It is our privilege to be part of her life and we will continue to do our utmost to give her the best care and quality of life that we can.
With our best wishes and sincere gratitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience

We were extremely lucky to have Mum sent to this nursing home from the hospital. The staff were very warm and welcoming and I always felt Mum was in safe and caring hands when I left. The premises were very clean and well maintained and always smelt fresh when you came in. The manager and staff were

also very supportive of me and concerned in a genuine way for my well-being both during Mum's short stay and following her passing on.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you for your lovely review. Mum's time was a very short time with us but we had a good understanding of her needs and got to know her well due to your support, for which we are very grateful.
We know it was tough for you but we did our best and feel that Mum was comfortable under our care. I really valued the time we spent reflecting on your Mum's advanced care and support.
With lots of love and fondest thoughts,
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money