Review from Martin R (Nephew of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

My aunt lived at The White House for four years and was given end-of-life care there, where she died on the 9th of November 2022. I visited her throughout this time four times a week (by phone during Covid). Throughout this time, the performance of The White House staff and the facilities and services

provided has been, in all respects, truly excellent. I cannot recommend this care home highly enough.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Martin,
Thank you for your thoughtful review. We are very thankful to you and your family for the continuous support you have given throughout these past few years.
We miss her a lot - especially her singing and beautiful smile - more than words can define. We look forward to a continued association and friendship with you.
Best wishes,
Ajitha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo H (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

The White House Nursing Home has been absolutely fantastic with the care of my mother. We could not have asked for anything more from the dedicated, loving staff. My mother died peacefully and with dignity as she came to the end of her life. I cannot thank everyone at The White House enough for this

at a very difficult time in our lives.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Jo, thank you for your lovely words.
It was our honour to care for your Mum and be there for you and the family. Your support to our staff will always be remembered.
We feel satisfied that she was comfortable and well cared for at The White House, and we loved how she came alive when listening to her Irish music!
Thank you to you and all your family for the kindness and warmth you extended to us
Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham D (Relative of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

From the very first time we stepped into the home, we knew it was the right place for our aunt. The home is professionally run with very caring and friendly staff. Nothing was too much trouble for them, they made it like a home from home.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Graham, thank you so much for your kind and positive review. Your aunt is missed by all of us and we especially miss her lovely serenades as we went about our work! She enjoyed being part of The White House family and loved chatting with everyone. Your support and visits meant a lot to her. She was very fortunate to have you and her nephews as family. Best Wishes, Ajitha.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N D (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience

Mum moved to the White House 1.5 years ago after negative experiences at two previous homes, which left me rather wary and anxious. I'm relieved and pleased to say, 1.5 years in, that the White House is very different. It's an independently-run home with owners and a management team who take pride in

what they do. It is very well managed. Everyone you come across is friendly, diligent, responsive and hard-working and the team is steady, so you can get to know them and vice versa. They've noticed when things have been amiss with Mum, taken prompt action and let me know. They're constantly striving to innovate and improve too, be it skills, facilities or use of technology, e.g. since Mum arrived, they've converted the top floor into a sensory space for dementia residents, set up online photo albums for residents' families and many other projects. They dealt outstandingly well with Covid restrictions as well. I'm very grateful to the whole team for all their efforts.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you for your humbling feedback and support. Our team is constantly trying to learn about our residents' care needs so we can provide as person-centred care as possible. Your support and recognition of our efforts and care is so very much appreciated. Best Wishes, Ajitha.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne T (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience

Dad had always wanted to stay in his own home but moved into the White House when his health deteriorated to the extent that we could no longer give him the care he needed. The positive atmosphere and friendly reception we received was immediately reassuring and the kindness, skill and dedication of

the staff made a difficult transition much easier than we had feared. Although Dad was confined to bed, he never felt isolated, but quickly developed a good relationship with the staff, who were always near at hand. The standard of nursing care he was given was outstanding, and staff never stinted in their efforts to keep him comfortable. I should stress that we were impressed by the dedication of all the staff in the wide range of roles that contribute to the running of a nursing home. They took very good care of us too. Living far away we found the Relatives Gateway very helpful, and were thankful that we were able to visit Dad at any time during his last few weeks.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Anne, thank you very much for such a warm and kind review about our care. It was a privilege to be part of your journey and able to give the best we could for your Dad. We will always remember his evergreen smile which gave us the inspiration to be stronger in difficult times - he was such an amazing person. We are very grateful for your support and thoughtfulness. Best wishes, Ajitha.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek P (Brother of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience

On behalf of our family, I wish to thank the staff and management of the White House for all the wonderful care and support that all the staff provided for my sister in her final days.
It was a difficult time for all of us, but the degree of night and day dedication and attention to all her needs by

all the staff was amazing. We cannot admire more highly, the caring medical skills that that were employed to provide her with the comfort she needed. Also the degree of assistance and communication with us over her difficult times. It was sad that my sister was not sufficiently able to participate more in the wonderful range of activities and crafts that the home provides, particularly as she spent much of her life with people and enjoying art. I would recommend the home to all families anxious for the best care for their loved ones, from the experiences of my sister in her recent period of stay at The White House.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Derek, Thank you for such a thoughtful, considered and kind review. You were both wonderful throughout your sister's time with us and supported her and our staff hugely. It was an honour to care for your sister who was so humble and down to earth with everyone. I'm glad that together, we were able to give her a peaceful farewell. Our very best wishes and gratitude to you both.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

I never wanted my mum to go into a home. I always wanted to look after her at home, but my father wasn't happy, so sadly she went into the White House nursing home. We were all delighted with how wonderful the staff were and how they were so kind to Mum and all of us, as a family. From the management

to the cleaners, they are all wonderful.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for your kind words. It was a pleasure to look after your Mum and to know you and your family. You had such a good understanding of care and your Mum's needs and your constant support to the staff was very helpful. Our sincere thanks and best wishes to you and the family on behalf of all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather B (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience

I was hesitant when I entered the house because it was on the main road and it had a tiny garden area. Lots of nursing homes are set in lovely grounds. However, at this point in my dad's life, what he needed was exactly the care he received at this home and a garden would have made no difference to

him. The staff here really care. The owner and manager are flexible and pragmatic. When they saw my dad was not really benefitting from interacting with other residents in big sessions, they arranged for OT to be delivered one to one. I am most appreciative of the amount they let me visit him. The food is also really good and they ensure everyone knows what the physical state of the resident is by recording it on an app. I think this home, being small and being not run by a large group feels much more like family care than anywhere else I visited. I can't thank them enough for looking after my dad so well in the last phase of his life and allowing me to be there so much with him.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Heather, Thank you very much for your lovely review. We know it was very difficult for you and your sister to make a decision on the placement but together, we managed to give your dad the best quality care. His humour and warmth towards us will always be remembered. Your support, care and compassion throughout really helped us to understand your dad's life and plan his care to give him the best quality of life. Thank you so much, on behalf of every staff member. With all our love and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy S (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience

So grateful to the dedicated staff at The White House Nursing Home. They went over and above to provide Dad with a level of care and kindness that surpassed our expectations. They met his every need and showed him compassion and patience at all times. In addition, the staff showed sensitivity and empathy

to my sister and I, keeping us up to date with Dad's health, his condition and his state of mind. We are truly indebted to the White House Nursing Home for providing our dad with a warm and friendly atmosphere over the last three months of his life.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Wendy, we are extremely grateful for your compassionate thoughts and praise of our care. It was wonderful to know your dad; his album helped the staff to know him in so many ways. As a family, you were so understanding and supportive towards us and we are hugely thankful for that. Best wishes, Ajitha.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nelly W (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

My mother lived at The White House Nursing Home for nearly three years and was very happy there. The staff were always kind and considerate of her wishes. She passed away there in January and even though we were in the midst of Covid, the compassion and quality of the end of life care made her passing

easier and I am thankful that she spent her last years being looked after at the White House.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Nelly, Thank you very much for your kind words. We are so grateful for the opportunity to have taken care of your Mum. She was so motherly to all the staff and so caring in nature. Her humour and determination in doing things her way was inspirational. She was so proud of her culture and heritage, we also learned so much from her. We are so thankful to you for your continuous support and hope our connection always remains.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

My mother received exceptional care and compassion throughout her time at the White House. All staff were attentive and supportive. We were updated daily of her condition. The night staff supported us throughout the night of her passing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela B (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience

Moving my mum to The White House Nursing Home was the best thing we did. Although being visually impaired and at the end of her life, she was included in the activities, enjoying trips out, sensory and social activities. This was a great relief to us and we were always made to feel welcome, when visiting.

The White House is like a big family home, staff were always friendly and gave us great support, during difficult a time.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Pam, Thank you so much for your lovely words and support. It is so gratifying to receive your kind note of encouragement and warmth. We were very fortunate to care for your Mum. Both you and Terry were always extremely understanding and supportive. Through you and Terry we learned so much about your Mum which helped us to deliver the right care and support. Again please accept our sincere thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

I have nothing but praise and thanks for all the wonderful staff at The White House. My mother has been there since Nov 2019 and, at first, I was anxious about Mum going into a care home but, right from the start, she was treated with such kindness and respect that I was instantly reassured. There is

such an atmosphere of warmth and caring. It is wonderful to see Mum laughing and joking with her carers and also to see how patiently and kindly she is treated, especially when she is having one of her difficult days. There is such great rapport between staff, residents and families. Throughout the difficulties of the coronavirus pandemic, it's been especially reassuring to know that Mum was in such good hands. Everyone at The White House went to extraordinary lengths to keep the residents safe and happy and maintain as much contact between Mum and her family as possible. And always with a smile. The White House sets the standard for what every care home should be like.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Irene, thank you for the beautiful words for the team. It's so lovely to hear the trust and kindness you have in our care. We understand it's not easy for you to visit due to the distance but being able to connect digitally is so crucial for you and we are pleased it worked so well for you. Thank you for your support and for taking the time to express your views.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My father entered The White House nearly a year ago; I have total confidence in the care that the staff and management provide for him. The staff took time to let my father settle in and it was clear that they knew how to make new residents welcome in a gentle and caring manner. The home offers regular

entertainment and activities to the residents and it has been great to see Dad take part these in a way that I never imagined he would. I am kept up to date with the events through social media and emails, while the relative’s gateway online portal allows me to see the daily care provided to my father. Staff are quick to telephone me, should anything out of the ordinary occur. My father’s room is spotless, if functional, and he himself is clean, well-groomed and clearly very well cared for. The staff have always been incredibly friendly, yet professional and attentive at the same time. I would not hesitate to recommend The White House to anyone looking for a nursing home.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear David, thanks so much for your incredible support and trust in our care. It's so heart-warming to read your confidence in our care and it only makes us feel more encouraged and motivated to do better. We're so grateful to you for taking the time to express your views.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn F (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My mum joined The White House team last summer and it was a worrying time, especially with Covid. Yet, I remain hugely impressed with how well she is looked after. After encouragement, Mum is getting more involved with activities and making friends and not pushed when she wants to be left alone. I have

found the staff very supportive with all my questions and concerns and the communication is excellent. I've visited Mum many times now and am always impressed (jealous even!) with the gorgeous food smells and staff friendliness - nothing is too much trouble. Due to my experience, I have no hesitation in recommending this nursing home. It is such an enormous relief to know that Mum is clean, safe, fed, warm and entertained. Thank you to everybody for looking after my extra special Mum.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Dawn, thank you very much for your lovely comments and enormous support. The whole team really puts a lot of thought and effort to ensure we provide complete person-centred care and your feedback and endorsement mean the world to us. Thank you - we really appreciate your time to express your views about our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Wife of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

We were extremely pleased with the way my husband has been looked after, especially in his last days.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Thank you so much for taking the time to give us your feedback; we really appreciate your time and all your support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline G (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are amazing. They are so caring and loving to their residents. They are welcoming to visitors. They looked after my mum and hers (and our) needs until the end, even down to us clearing her room out. I cannot praise them enough!

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Caroline, we want to extend our deep appreciation for your support throughout the stay of your Mum and for the time to express your views on our care. It was our honour to take care of your Mum and support the whole family. She was always comfortable with us, and we always supported her choice of living in her preferred way. Thank you so much, Caroline, to you and your family for your understanding and warmth.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger J (Regular Volunteer) published on 21 June 2021
Submitted via Website • Report

Overall Experience

My wife began to suffer from Parkinson’s Disease in 2005. In time, her condition became too severe for me to care for her at home. The White House Nursing Home was recommended to me. In 2013 she moved in and was cared for there until her death in 2016. The fact that she lived for another three and a

half years with a very severe form of Parkinson’s Disease is a testament to the high quality of the care she received. The staff and management provided a homely, caring environment with a professional skill and that was a great comfort to my wife, myself and all the family. I have continued to volunteer and play music sessions at The White House Nursing Home and continue to appreciate the good work which I see, when I am there.

Reply from Ajitha Pillai, Director at The White House Nursing Home

Dearest Roger, We are so grateful for your kind and encouraging words and taking the time to pen such a lovely review for us. You have both continued to be such an amazing support to our residents and staff. Thank you so much for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz K (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

When my Dad had a life-changing stroke five years ago, it became clear he would need twenty-four-hour nursing care. As everyone reading this will know, searching for a nursing home is daunting and stressful because of the absolute trust it requires to leave a loved one even in the most professional

of hands. Over the years, the team at The White House Nursing Home have shown over and over again that they understand their residents individually, take joy in their company and quietly support their families and friends in coping with the challenges of making a new life at the home. My mum now lives there too, staff have shown huge sensitivity and care in enabling them to have their individual needs met while also enjoying time together. During Covid-19 staff made sure that the atmosphere remained cheerful and positive, even while managing their own challenging workloads. Management care deeply for staff in all roles and foster a lovely team atmosphere.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Liz, please accept our sincere thanks for your kind and encouraging words. Our team continuously works hard to ensure safe and outstanding service to our residents and your words have given us even more motivation to be the best we can be. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil K (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

Both of my parents have been living at the White House for a long time - over 5 years in my father's case and over 3 in my mother's. Both have complex medical as well as general caring needs. I cannot recommend the White House highly enough. It's because of our family's complete trust in the place that

my mother followed my father there when she too needed to be looked after in a home. The White House manager and staff are outstanding. Some staff have been there ever since my parents arrived: that continuity of care, not found in every home, makes a big difference. They treat the residents as individuals, with respect, dignity, warmth, and communicate closely with families. They put much effort in getting to know residents, their quirks, character, and needs, and they adjust the resident's routines and experiences to suit their personality. They are reliable, thorough, and proactive with residents' medical needs, not hesitating to refer to a GP or hospital whenever there is a concern.

Reply from Ajitha Pillai, Registered Manager at The White House Nursing Home

Dear Neil, Thank you so much for your time and to give such wonderful and considered feedback, we really appreciate it. Your family has been extremely supportive and understanding throughout. We feel really privileged to care for your parents and your kind words make it all the more special for us - Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The White House Nursing Home

Care Provided by The White House Nursing Home

Good to Know

Funding & Fees Guide for The White House Nursing Home

Facilities