Whitefarm Lodge

Vicarage Road, Whitton, Twickenham TW2 7BY
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9.7 21 Reviews
  • Whitefarm Lodge, Twickenham
Whitefarm Lodge is situated in Whitton, near Twickenham. The team at the purpose-built care home delivers residential and nursing care for older people, as well as specialist care for those who are living with dementia.

The home has comfortable lounges, a hair and beauty salon and areas for activities, as well as a namaste room. Residents are supported to help around the home if they wish. Some like to help in the garden or lend a hand with laying the tables for mealtimes.

The dedicated team works closely with you and your loved one to design bespoke care and lifestyle plans which ensure that residents are comfortable with the care they receive and are able to live life the way they choose.

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Care Provided by Whitefarm Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shane Cosgrove (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Whitefarm Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,076
    • Self-Funded Residential Dementia Care from £2,166
    • Self-Funded Nursing Care from £2,316
    • Self-Funded Nursing Dementia Care from £2,406

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Whitefarm Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Whitefarm Lodge Reviews (21)

Total of 21, showing 1-20
9.7

Whitefarm Lodge has a Review Score of 9.7 (9.736) out of 10, based on 11 reviews in the last 2 years. Over all time Whitefarm Lodge has 21 reviews.

Overall Experience

  • 18
  • 3
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Date Published

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Review from James C (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitefarm Lodge was unknown to the family until my mother was moved there from hospital. It seems to meet all the requirements my mother needs because of her mobility and dementia issues. Although it is quite large the fact that residents are divided up into small groups is a big plus.
Every member
of staff is wonderful and very helpful.
The family are very happy with the move from hospital and it is likely to be a long term colusion

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Review from R S (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care this facility provides to my mother is outstanding. Having worked in a health care setting for decades I know what constituents a good working environment. Since my mum has been in the home near on 7 years, other than an occasional new face the same team members and manager have remained. This
shows good management and staff wellbeing must be a consideration as it shows in their work. They look after my mum exceptionally well and I never worry when I leave her. Top tier

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Review from Stephen R (Son of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to Whitefarm Lodge as my mother is a new resident.
I am happy to convey a positive experience and left the home reassured that my mother was in safe hands.
The home is clean, warm and secure and staffed by some truly lovely people. Those I engaged with were softly spoken, smart, clean
and compassionate.
Upon arrival, I was made welcome and the staff member immediately recognised my mother’s name. This is despite her having only been there for a week.
The home was peaceful and the residents I saw all looked at peace and relaxed.
I took my mother into the garden. She loved the plants and seemed proud of her new home.
My mother’s room was freshly cleaned and had plenty of daylight.
The lunchtime menu looked good and had sensible choices.
My mother soon told me how she enjoyed having porridge for breakfast.
I was fortunate enough to meet the manager.
His persona helps explain why the staff are happy and why Whitefarm Lodge wholly deserves this positive review.

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Review from Claire F (Granddaughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Whitefarm Lodge are amazing, not only did they care for my Nan's every need they also took the time to spend time with her. Her room was always clean and well presented, smelt fresh too.
My Nan lived in Whitefarm Lodge from December 2022 to June 2023 and they were some of the best years
of her entire life, we had our relative back. The care team empowered her, she was happy and engaged in activities.


The team always kept in contact with me and had a great deal of empathy. When we visited we were always spoken to, they took the time to engage with us as a family. We were always offered refreshments and biscuits when visiting. I can not recommend this care home enough it completely changed my views of care homes.


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Review from A B (Next of Kin) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting regularly now for over two months and have always been impressed with the reception I get from all the staff it makes me so confident that my loved one is being taken care of. I receive regular updates on what's been going on and have been very impressed with how hard everyone works
to make the home a safe and clean environment for their residents.

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Review from M D (Wife of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers and nursing staff caring and professional in their work. My husband knows who the carers are and was and knows that he feels safe around personal care and transfers from bed to chair. Nursing staff maintain regular checks and monitoring, and his medication is given at regular
times, particularly at supper time when I'm visiting. On a slightly more negative note, I feel lately that staff are under more pressure to complete their tasks, seems less staff. The nursing staff helping in the kitchen as the dishwasher is out of action.

Reply from Samantha Debenham, Reviews Team at Whitefarm Lodge

Thank you for your lovely review and comments about our team, which I know they’ll be incredibly happy to hear. Just to reassure you, we always make sure that we have the right numbers of colleagues on hand, to ensure that we always deliver the safe, high-quality care that we’re known for. When you visit, you may not always see every team member, especially during the day when there’s lots going on. Our dishwasher did unfortunately stop working but this was quickly replaced, we received a new dishwasher four weeks ago. Thank you again for your kind words.


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Review from P V (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident in Whitefarm Lodge for a few months now, which was a big step for her as she copes with memory issues, as many do. She has slowly settled and is well cared for. Staff quickly understood Mum's situation and have been kind, gentle and encouraging. The home is clean, bright and
calm. The food is good. The rooms are a little small and tired but on the list for redecoration.

Reply from Samantha Debenham, Reviews Team at Whitefarm Lodge

Thank you very much for taking the time to write a review for Whitefarm Lodge and for your lovely comments regarding the care given to your mother. We are very pleased that she has settled and that you find the team to be kind and gentle, the food good and home bright and clean. We are sorry to hear that you have found the rooms a little small and tired but as you mention these are awaiting a refresh and we hope once complete this will make a positive difference to the environment for all residents and relatives that visit.


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Review from C S (Granddaughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go into the care home they are so helpful. They look after Grandad so well and always make me welcome no matter what they are.

Reply from Fiona Madder, Reviews Team at Whitefarm Lodge

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care at Whitefarm Lodge.
Many thanks, the Care UK team.


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Review from Tina C (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for two years. He has had the best care, and the staff are always willing to help us. The staff are very well trained in what they do and always keep us informed of his care. We could not ask for anything else for him.

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Review from Irene O (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad went into Whitefarm Lodge Care Home two years ago. With vascular dementia and has 24-hour care, I can't wish for a better place than he is in now. The management team and carers that care for him, they are all kind, patient, show a lot of patience in what they do. They find the time to chat
to you, when visiting, always keep you informed and up to date, from medication, changes to food and care plan. They make him smile, talk to him, even when he can't talk back. I am grateful for all that they do, I come away knowing that he is well looked after. Thank you Whitefarm Lodge.
My review is based on the last two years of visiting Dad. As nothing has changed, the staff are lovely, including the management, dinner ladies and laundry ladies. I see them all, everyone greets me very happily and a professional team that cares for their residents and their families. Thank you everyone at Whitefarm Lodge.

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Review from Colin D (Husband of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have marked highly because again, I have found the home to be well organised, with staff having a happy dispensation. The home coped well with the covid situation and clearly took appropriate measures.
Great to see activities resuming.

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Review from Robert E (Cousin of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitefarm Lodge is a place of caring calm. The facilities are well presented and well maintained. Staff are always attentive, supportive, gentle, familiar and caring. Whitefarm Lodge provides a place of security and comfort. Residents are "allowed to be".

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Review from Karim H (Grandson of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been looked after very well. She is always clean and cared for. Thank you.

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Review from Rob M (Son of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the quality of care and support my mother received from the wonderful staff at Whitefarm Lodge during her temporary residence there. Without exception, every single member of staff from management down, treated her with such a high level of competence and kindness.
This was also extended to me during my visits. I left her every day knowing that she was in the best possible hands which certainly eradicated any concerns I had. The facilities and the food were top quality but it was the staff that really made my mother's stay there a comfortable and enjoyable one. We cannot thank the whole team at Whitefarm Lodge enough for the excellent service provided and would strongly recommend anyone looking for the ideal care facility for their loved ones takes a look at Whitefarm Lodge.

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Review from Catherine R (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The members of staff are very hardworking and polite, they are very supportive of me and my mom. The nursing home is very clean and well kept. Members of staff are always ready and willing to listen, to whatever I have to say. I am kept up to date with events and any changes that take place. I would
be willing to introduce Whitefarm Lodge to anyone who is looking for a lovely place for family.

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Review from S G (Son of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very helpful in dealing with all the family and liaising with the hospital. Thanks.

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Review from Carolyn T (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and could no longer live alone. We were very cautious about moving her into a care home but we could no longer assist with all her ongoing needs ourselves. We were immediately impressed with Whitefarm Lodge. It is in a lovely location, the care home itself is immaculate, it is
welcoming, very friendly, spacious with a lovely garden.
The food is cooked freshly with a very varied menu, my mum is pescatarian and has fresh fish most days. Most importantly I cannot express enough how wonderful the staff are here. They are warm and caring and lots of fun, My mum is treated with the utmost dignity and her personal care is second to none. Her needs are taken care of and she looks lovely whenever I see her. My mum is very happy here and as a family, we are so very grateful to everyone here. I have absolute peace of mind now that she is in the best place. I highly recommend Whitefarm Lodge.

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Review from Paul C (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff.

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Review from Mary C (Daughter of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are all very friendly and would do anything to help. Nothing is any trouble. My mum has been this care home for nearly 3 years now and if I'm concerned about anything the staff are approachable, this is what I need as my late dad and I were her carers. I also need to be on hand
as this is what I've done for the past 8 years and the staff are very understanding about this.

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Review from Jenny G (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been looked after extremely well. She seems very happy and loves all the meals. Everybody is very kind and very caring. The management and staff are excellent. Everything at Whitefarm Lodge is excellent.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Whitefarm Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitefarm Lodge is calculated as follows: ( (109 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 127 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Whitefarm Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Shane

Shane Cosgrove

Job Title: Home Manager

Joined: 2004

I have many years’ experience of working in residential care, having worked for Richmond’s social services department from 1994 up until the time I joined Care UK in 2001. I later became manager of Whitefarm Lodge in 2004. The thing I like most about my job is the day-to-day contact with residents. I enjoy being a part of their lives and always make time to sit down for a chat and a good catch up with what everyone’s been up to.


We always support residents in whatever they want to do – and they often achieve fantastic things. For example, residents were concerned about the state of the pavements in the local area. So, over time, they raised awareness of this problem with the council and with the local paper too. Following the newspaper coverage, the council made the repairs that residents had been campaigning for.


Something else that I’m really proud of is the way that a group of residents with dementia worked with children from Grey Court School in Richmond and a nearby art gallery to produce a series of wonderful artworks. The theme of the artworks was ‘reminiscence’ and they included drawings, images, text and other multimedia elements. Both groups got a great deal out of the project, learning more about each other’s lives and understanding their different perspectives – and the artworks were very impressive too.


Frequently Asked Questions about Whitefarm Lodge

What types of Care is Whitefarm Lodge registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitefarm Lodge provide?

Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Whitefarm Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Whitefarm Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitefarm Lodge to the centre of Twickenham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.