Coloma Court

Layhams Road, West Wickham BR4 9QJ
Submit a Review
9.9 44 Reviews
  • Coloma Court, West Wickham
Coloma Court offers a purpose-built environment and a service tailored to their clients varied needs, carried out by a team of experienced and hard-working carers.

Registered for up to sixty-two residents, the accommodation makes an important contribution to local care needs, while pursuing a company policy that respects privacy and dignity.

Care plans are set to to support independent living for as long as possible, in collaboration with related health professionals where required.

Show Coloma Court on the Map

Care Provided by Coloma Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Leslie (Registered Manager)
  • Admission Criteria
    • Private & Local authority
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Coloma Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £2,018
    • Self-Funded Nursing Care from £2,104
    • Self-Funded Nursing Dementia Care from £2,104
    • RESPITE Self-Funded Residential Care from £2,293
    • RESPITE Self-Funded Residential Dementia Care from £2,293
    • RESPITE Self-Funded Nursing Care from £2,199
    • RESPITE Self-Funded Nursing Dementia Care from £2,199

  • Fees listed are without FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
    If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
    If the responsible CCG has assessed that the Resident is eligible for FNC, any payments received will be deducted from the Total Fees. The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.
  • (these prices are only a guideline, please contact Coloma Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible


  • Parking

  • The home has it's own private car park which is free for staff, residents and visitors to use.


Coloma Court Reviews (44)

Total of 44, showing 1-20
9.9

Coloma Court has a Review Score of 9.9 (9.854) out of 10, based on 26 reviews in the last 2 years. Over all time Coloma Court has 44 reviews.

Overall Experience

  • 35
  • 8
  • 0
  • 0
  • 1

Date Published

44
6
12
26
18

Review from Lucienne V (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend received excellent care during the last few years of her life. She was treated with great dignity during her stay there. The staff are all very helpful and became family to us all.
I have no hesitation in recommending Coloma Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a sudden decline in November 2024 and went to hospital, she was unable to recover to be well enough to go home. She is currently in respite care at Coloma Court. They have been so welcoming to her, they really made her feel settled and at home and put our minds at rest. My mum is beautifully
tended to; she is clean and well dressed, her skin is creamed and looked after, she is loving the food and activities and they try their best to encourage her (no easy task) to join in everything she can. Thank you for your care and love for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are pleased with care my mother received over the past few weeks, however we provided complan because she eats so little. Normally she would go through one box a week, she went through one box in 3 weeks despite frequent requests to give the complan. All staff were very friendly and caring
towards my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coloma Court is a safe and welcoming space for mum. Staff are caring and professional. I can visit at any time, no appointment needed which gives me confidence that mum is being cared for at all times. She can be a handful but staff soon got to know her ways and carry out all aspects of her care with
efficiency and professionalism. Thank you Coloma.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A N (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Coloma Court for near a year. We have been very happy with her care. The staff are excellent and attend to mum's needs with care and understanding. Mum is always clean and smells good as is her room and bathroom. I would recommend Coloma Court to without any hesitation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin J (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We both found the staff very friendly and helpful. My dad said he enjoyed the stay but he felt the food was not exciting but just acceptable and there was not enough choice on some occasions. The only extra improvement would be for quick staff responsiveness when needing the toilet. He would use the
home again if needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Henry H (Friend of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very concerned how my friend would accept residential care. I am very pleased with the care and attention that the staff provide to their residents. They understand the problems and do everything to help people adjust. More to the point they also understand how this affects spouses, family and
friends. I cannot fault their efforts and level of care provided. The rooms are kept clean and tidy and there is always enough staff on hand to provide more personal attention when required. The atmosphere is loving and positive with the residents treated with care and dignity.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you for your review, I am glad you are able to visit the home and continue to maintain a long-standing friendship, the review will be shared with staff on the unit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has lived here for 2 years. I couldn’t ask for better care. All the staff are very attentive, very kind, and put my mum’s best interests first. She is very frail with many medical needs but always looks immaculately clean and comfortable. The rooms and building are spotlessly clean, and Mum
has a lovely rural view from her large window. Whenever I have spoken to reception, care staff, or administration I have always found them to be very helpful, understanding, and courteous. This is a lovely care home.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you for taking the time to leave us feedback about your experience at Coloma Court Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is content and very well looked after. The staff are caring and supportive and always cheerful. The overall atmosphere is positive with residents treated as individuals with their separate needs, likes, and dislikes.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you for your review, we appreciate all feedback and it will be shared with all the staff at Coloma Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here for 1 year and 4 weeks and in that time he has improved mentally and can converse logically although he was very confused on admission. All his needs are met by the staff and they have infinite patience. The food is excellent and the staff are endlessly patient and
kind.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your review, I am so glad there has been an improvement in your husband's well-being, your review will be shared with the team at St Anne's.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. My dad lived here for 15 months until the end of his life, we could not have asked for better care. All the staff are attentive, friendly and kind, and really put residents’ best interests at the centre of their work. Staff retention is very good, so my Dad got to know
the carers looking after him, which is so important. He was frail with many medical needs, but always immaculately clean and comfortable. End-of-life care for him was exemplary, we are so grateful. The home is very well run, and management organise regular relatives meetings. For residents who wish to take part, there are varied activities and entertainment. The rooms and building are large, light and airy in an attractive semi-rural setting.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your comments, we aim to ensure our service is of a high standard and suitable for all who live at Coloma Court, whilst ensuring each resident is treated as an individual, I am very pleased you were happy with the care and treatment provided for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my friend was fantastic, really happy with the care. Would happily recommend the service, venue and staff.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you for your review, we are pleased you and your loved one are happy at Coloma Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's needs are well provided for and the staff are always available to help and offer advice to me when I need it.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you for your kind review, I am glad we can meet your Father's needs at the care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine P (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Coloma Court for a very short time only. All I can say is that I truly wish I had taken steps to move her there long before I did. As soon as she was settled she became at peace and sadly died 2 days later. The staff were exemplary and treated her with so much care and compassion.
I truly recommend Coloma to everyone.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your kind review, it was a pleasure to care for your mother, even though it was only a short time, and may she rest in peace.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very happy with the level of care our mum receives at Coloma Court. The care staff are caring and compassionate and are always willing to reassure us about our mum. The nursing staff are excellent and will always update us on our mum's medical needs. It is great to have the digital
care system in place as an added reassurance. The management are doing all that they can to make Coloma Court a 'home-from-home' for the residents. They are honest and innovative and it is great to have regular relatives meetings.
We are also impressed with the number of activities that happen each week and the freedom that is given to the residents to attend if they wish.
Our Mum's assessment of Coloma Court - 'I love it here'.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for reviewing Coloma Court your review is uplifting to myself and the staff in the home, with regular learning and development we will continue to provide high quality care and treatment to your mother and all residents in the home to ensure their stay at Coloma Court is enjoyable.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Wife of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Coloma continues to provide a high standard of care and any day-to-day problems are dealt with immediately.
During the last year there have been notable improvements in communication with relatives via the video call meetings, entertainment, menus and how meals are served in the dining rooms.
Seeing
management out and about on the floors has the benefit of them seeing what actually goes on. I also appreciate how much time they spend on staffing to select and train new recruits, it definitely pays off.
Congratulations to all the staff on their hard work to maintain these standards.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your kind review, providing high-quality care and treatment is always at the forefront, we ensure our residents and relatives are content and staff have the skills and ability to carry out their roles with continuous training and development, your review will be shared and celebrated with all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda N (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Coloma for nearly two years and was very happy there. Mum especially loved the variety and quality of the food; the activities and all the friendly residents and staff.
Her care was exemplary during her time there.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you your mum is missed by residents and staff in the home, I will pass on your comments to staff in the home, thank you for the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Coloma Court are dedicated to making the resident’s time safe and happy. The carers are well trained, professional, respectful and loving.
The availability of online care notes is so reassuring.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your kind review, the use of technology allows us to share information easily, giving reassurance your loved one is cared for at the highest standard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara W (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Coloma Court for 16 months, the home has continued to look after my mum in a caring way and can only say that her care has continued to be first-class. She is very happy and this takes worry from me because I know that she is safe and having good food.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for the 5-star review, I am very happy you feel at ease with the care and treatment we provide to your mother at Coloma Court, we will continue to review menus with residents and relatives to ensure all meal times are nutritious and enjoyable.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra C (Friend of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely residence. Very friendly staff and great surroundings.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your review giving 5 stars in all categories for the service we provide to the residents in the home, we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Coloma Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Coloma Court is calculated as follows: ( (262 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 301 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coloma Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Natasha

Natasha Leslie

Job Title: Home Manager

Joined: 2022

Before I came to Coloma Court, I previously worked for one of the biggest care providers for 11 years, Healthcare Management trust offers not-for-profit health and social services, giving back to the community whilst ensuring the service provided in their care homes and hospital services is of high quality.


I am dedicated to providing person-centred care for older people whilst ensuring they remain as independent as possible, each one is an individual, who deserves to be treated as such, and with the utmost dignity and respect.


I love to work with staff who are passionate about what they do, and from what I have seen so far everyone is very caring and supportive of the residents and relatives in the home.


Moving forward we have lots of new initiatives taking place such as the work we do with St Christophers Hospice, Local authority activity forum, life histories as well as lots of training for staff to give them motivation and enhance their skills.


I feel very privileged to work at Coloma Court and if you have any questions or queries, please feel free to drop by my office or stop me on the floor, alternatively, you can contact me via email.


Natalie

Natalie Vella

Job Title: Head of Clinical and Dementia Care

Joined: 2022

I am passionate about high-quality care and believe that we should treat our residents how we would want to be treated, as individuals with dignity and respect.


Tracey

Tracey Doyle

Job Title: Receptionist/Recruiter

Joined: 2009

I have been on the Coloma Court journey for over 14 years in different roles. The most important thing right now is finding the best candidates for our Home. Please do not hesitate to contact me.


Frequently Asked Questions about Coloma Court

What types of Care is Coloma Court registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coloma Court provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coloma Court have?

There are 62 Single Rooms.

What are the Facilities & Services at Coloma Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coloma Court to the centre of West Wickham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.