Coloma Court

Layhams Road, West Wickham BR4 9QJ
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9.9 44 Reviews
  • Coloma Court, West Wickham
Coloma Court offers a purpose-built environment and a service tailored to their clients varied needs, carried out by a team of experienced and hard-working carers.

Registered for up to sixty-two residents, the accommodation makes an important contribution to local care needs, while pursuing a company policy that respects privacy and dignity.

Care plans are set to to support independent living for as long as possible, in collaboration with related health professionals where required.

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Care Provided by Coloma Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Leslie (Registered Manager)
  • Admission Criteria
    • Private & Local authority
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Coloma Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £2,018
    • Self-Funded Nursing Care from £2,104
    • Self-Funded Nursing Dementia Care from £2,104
    • RESPITE Self-Funded Residential Care from £2,293
    • RESPITE Self-Funded Residential Dementia Care from £2,293
    • RESPITE Self-Funded Nursing Care from £2,199
    • RESPITE Self-Funded Nursing Dementia Care from £2,199

  • Fees listed are without FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
    If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
    If the responsible CCG has assessed that the Resident is eligible for FNC, any payments received will be deducted from the Total Fees. The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.
  • (these prices are only a guideline, please contact Coloma Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible


  • Parking

  • The home has it's own private car park which is free for staff, residents and visitors to use.


Coloma Court Reviews (44)

Total of 44, showing 21-40
9.9

Coloma Court has a Review Score of 9.9 (9.854) out of 10, based on 26 reviews in the last 2 years. Over all time Coloma Court has 44 reviews.

Overall Experience

  • 35
  • 8
  • 0
  • 0
  • 1

Date Published

44
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Review from G A (Son of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the care that the team at Coloma Court provided for Dad during his entire stay, particularly over the last few months of his life. Every member of the team treated him with care and compassion and made him as comfortable as possible, and I know they took a personal interest
in Dad's well-being, as shown by the many personal messages we have received from staff since Dad passed away. The level of care he received in the last few weeks of his life was exemplary and ensured that he remained comfortable and peaceful. Coloma also kept my brother and I fully involved in the process, which has been a real help as we process the inevitable grief that follows Dad's passing. I can't thank the team enough for their support.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you so much for your kind words; we ensure we take an interest in the care, treatment and well-being of all of our residents and support family members or representatives. We will continue to provide support to you and your family if required in your time of sadness.


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Review from R S (Husband of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the home for over seven years. She is happy in what is a family environment. During the period of review every opportunity has been taken to enhance and improve the overall home with respect to care, support staff, facilities, food, management, safety, activities, etc. Management
have been vigilant and hands on where necessary to enhance the smooth operation. Meetings with residents and relatives are held regularly. The structure, format, speedy response and communication have been excellent. The PCS system is fully operational with residents and relatives being able to access and monitor the daily care. There has been excellent input from the management team over the past year, which added to the overall performance of the home. Training is a constant process which has yielded excellent results. I have no hesitation in recommending Coloma Court to anyone who would eventually require a care home.

Reply from Natasha Leslie, Registered Manager at Coloma Court

Thank you very much for your outstanding review, The team at Coloma Court strive to provide outstanding care and treatment to the residents but also support relatives and representatives, this review will be fed back to the staff in the home during our staff appreciation week. Many thanks.


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Review from Michael T (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The telephone and email assistance was prompt and informative. My father's assessment which happened at the hospital was swift, caring, intelligent and kind by the colleague who carried it out. So much was made easy for us and priority always felt like it was my father. The medical care was excellent
and the staff that I met were informed and friendly.

Reply from Natasha Leslie, Home Manager at Coloma Court

Thank you very much for your outstanding review, such appreciation means a lot to the staff in the home.


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Review from Richard W (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and cared for. Always clean.

Reply from Natasha Leslie, Home Manager at Coloma Court

Thank you for your kind review. We make great efforts to provide a high standard of care for our residents and hope you are able to see evidence of this on all your visits.


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Review from Cecilia S (Friend of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, with never any bad aromas. The warmth of the temperature and staff is great. My friend is looked after well by the caring staff and the food is excellent. The atmosphere of the home is welcoming and friendly.

Reply from Natasha Leslie, Home Manager at Coloma Court

Thank you Cecilia for your kind comments, Coloma Court provides high-quality care and treatment to our residents, the housekeeping team ensure the home is kept clean and tidy, menus offer a wide range of choice and the home welcomes all visitors, so please visit again soon.


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Review from R W (Friend of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived at Coloma Court at reception, assisted in a very pleasant and helpful way. Went through to see my friend and the staff was courteous and friendly and made me a nice cup of tea! A very pleasant visit.

Reply from Natasha Leslie, Home Manager at Coloma Court

Thank you very much for your kind review, we strive to provide high standards of care and welcome all visitors to the home, please visit again soon.


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Review from S C (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, dedicated staff have gone out of their way to settle Mum into her new home, responding immediately to any concerns that arise. The environment is very comfortable, warm and inviting and Mum has already been involved in many activities on offer.

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Review from Christopher C (Brother of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my brother to be well cared for, looking clean and tidy. From discussions with the staff, they know him well and have a good rapport even though he can be stubborn at times! It is clear not only from this visit but previous visits that he is well looked after and does not want for anything.
It is comforting to know he is receiving excellent care and is in good hands. Thank you.

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Review from H F (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wonderful support for Mum. We love the staff who treat Mum with kindness and respect always. We feel lucky to know she is safe in the care of the team at Coloma Court Care Home.

Reply from Helen Johnson, Operations Manager at Coloma Court

Thank you for your wonderful review. We strive to provide a safe and friendly environment with high standards of care and your review reflects that, thank you.


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Review from Carole E (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, on the whole, has been very happy and very well looked after in the ten years she has been at Coloma Court Care Home. The bathroom is always immaculate and the water is lovely and hot. Food has varied over the years but on the whole good. We are happy she has been so beautifully looked after.
Thank you.

Reply from Helen Johnson, Operations Manager at Coloma Court

Thank you for your lovely review. We strive to provide high standards of care and your review supports this.


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Review from J S (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for much longer than most of those who enter a nursing home. She has been very well cared for. The accommodation is first-class, food good and entertainment available for those who wish to participate. In terms of nursing, she has all her requirements met in a caring and professional
manner. My only slight issue has been with communication about her care and lack of information unless requested.

Reply from Helen Johnson, Operations Manager at Coloma Court

Thank you for your kind words. We are sorry to hear there have been communication issues. We would like to arrange a convenient time to meet with you to discuss this and will contact you in due course.


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Review from A G (Son of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, extremely pleased with all aspects of the care, rooms and staff.

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Review from Colin D (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care from the staff. Although she has dementia they have established a rapport with her and she is comfortable and settled in the ward in which she resides. I have found management and staff to be extremely helpful on any occasion when I have needed information or advice.
Also proactive in addressing her needs both personal and medical.

Reply from Helen Johnson, Operations Manager at Coloma Court

Thank you for your kind review. We strive to provide a high standard of care for our residents and communication with families and it is always nice to see supporting words to evidence this.


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Review from Anna W (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother has been a resident for seven months. She has advanced Alzheimer's and uses a wheelchair.
We chose the home because it was bright and airy, spotlessly clean, spacious rooms, communal eating and evidence of very personal interactions between staff and residents. It has a lovely
outdoor vista onto open fields and its own lovely accessible garden. It also has a Christian ethos which was important to the family, although every resident regardless of faith or none is treated with the same considered care and respect.
It isn't easy to decide your loved one should be cared for and I found the staff cared for my well-being, as well as my mother's. When you are at Coloma you get an extended family. The staff have always shown kindness and flexibility in my mother's care, even when challenging, and communication has been excellent, we have worked together to find solutions.
I never expected to find a home that I felt was good enough for my mum, in Coloma I have.

Reply from Helen Johnson, Operations Manager at Coloma Court

Thank you for your kind review. We strive to provide a high standard of care and communication to residents' families and your kind words support this.


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Review from Nicola H (Friend of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home in a lovely location. The staff are all welcoming, caring and thoughtful. You couldn't ask for a better care home. The facilities are excellent and the rooms spacious and welcoming. They take great care of their residents.

Reply from Helen Johnson, Operations Manager at Coloma Court

Thank you for your kind review and time taken to submit it.


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Review from Tim F (Son of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not been able to visit my mother since March 2020, it is, therefore, difficult to provide meaningful assessments for the criteria provided. I have rated all categories as good, based on previous experience.
Communications during lockdown have been good.
I have expressed some concern to Management
that pressure from some families has led to several well-meaning attempts to reinstate visiting. I take the view that whilst I would like to start visiting again, my mothers, my families and the Coloma staff health is the priority and foregoing visits for a little longer is a small price to pay to achieve that.

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Review from Valerie P (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the next of kin for my mother and one who also lives outside the UK, I am delighted with the incredible care and attention shown to my myself and my mother from the moment I secured a room for her and helped her with the transition into the residence. The staff have been amazing in the way they
have helped mom settle and feel safe and secure there. They have bent over backwards to accommodate me so that I could spend some time with mom while I was in the UK and have accommodated others who have sought to visit mom in my absence. My mother often tells me how kind and caring everyone is and it feels good to know she is in such good hands while I am so far away. The staff are always extremely helpful whenever I call to video chat with mom and they have treated all my own questions and concerns with utmost respect and attention.
I can’t find words enough to say how grateful and at peace I am to know that my precious mom is in such good hands there. Thank you all!

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Review from M J (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Coloma Court is a lovely clean and welcoming nursing home. My mother has been a resident for two and a half years and has settled well. On the whole, the staff are caring and supportive with some showing real empathy with the residents.

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Review from Sue S (Daughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mother, with mixed dementia, has been integrated into a floor that is not purposefully for dementia. It has allowed her to maintain more independence. I am kept informed about her care by staff and the GP that visits the home. If there are any issues they are dealt with promptly.
We are living in unprecedented times but I hope that once some kind of normal has resumed, things like visits, activities and going outside, can start again.

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Review from Christina W (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident of Coloma Court Care Home in the St Anne's Dementia Unit from the 1st of November 2018. During that time he received sub-standard care. There is a handful of staff that are very caring and take their job seriously, but there are just as many that don't and are more interested
in being on their telephone, than interacting with the dementia patients. Prior to the pandemic, we were looking at other options to remove my father from Coloma Court Care Home, but unfortunately, outside events took over. My father passed away in April 2020, but had this not happened, we would have removed him from there.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Coloma Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Coloma Court is calculated as follows: ( (262 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 301 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coloma Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Natasha

Natasha Leslie

Job Title: Home Manager

Joined: 2022

Before I came to Coloma Court, I previously worked for one of the biggest care providers for 11 years, Healthcare Management trust offers not-for-profit health and social services, giving back to the community whilst ensuring the service provided in their care homes and hospital services is of high quality.


I am dedicated to providing person-centred care for older people whilst ensuring they remain as independent as possible, each one is an individual, who deserves to be treated as such, and with the utmost dignity and respect.


I love to work with staff who are passionate about what they do, and from what I have seen so far everyone is very caring and supportive of the residents and relatives in the home.


Moving forward we have lots of new initiatives taking place such as the work we do with St Christophers Hospice, Local authority activity forum, life histories as well as lots of training for staff to give them motivation and enhance their skills.


I feel very privileged to work at Coloma Court and if you have any questions or queries, please feel free to drop by my office or stop me on the floor, alternatively, you can contact me via email.


Natalie

Natalie Vella

Job Title: Head of Clinical and Dementia Care

Joined: 2022

I am passionate about high-quality care and believe that we should treat our residents how we would want to be treated, as individuals with dignity and respect.


Tracey

Tracey Doyle

Job Title: Receptionist/Recruiter

Joined: 2009

I have been on the Coloma Court journey for over 14 years in different roles. The most important thing right now is finding the best candidates for our Home. Please do not hesitate to contact me.