Willow Lodge Nursing Home

59 Burdon Lane, Cheam Village, Sutton SM2 7BY
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7.5 26 Reviews
  • Willow Lodge Nursing Home, Sutton
The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment.

Give a loved one the care and support they deserve with this CQC registered nursing home. A member of the Nursing Home Association, professionals ensure high standards at all times and maintain a homely and caring atmosphere. The team have many years' experience caring for clients with mental health needs and provide around the clock care to make sure the needs of each individual are met.

Why choose Willow Lodge Nursing Home?

Est 1984
24 hour nursing care
All nurses NVQ qualified & registered
Well maintained facilities & grounds
Within walking distance of Cheam village, shops & station
Specialist services for those suffering with dementia
Registered for respite care

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Care Provided by Willow Lodge Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Malgorzata Kanarkowska (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Willow Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • Self-Funded Nursing Care £1,100 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £2,200 – £2,500
    • RESPITE Self-Funded Residential Dementia Care £2,300 – £2,700
    • RESPITE Self-Funded Nursing Care £2,300 – £2,700
    • RESPITE Self-Funded Nursing Dementia Care £2,300 – £2,700
  • (these prices are only a guideline, please contact Willow Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Kindly contact the Manager to arrange a viewing.


  • Parking

  • There is plenty of parking the homes dedicated parking at the front of the home to accommodate over 10 vehicles.


Willow Lodge Nursing Home Reviews (26)

Total of 26, showing 1-20
7.5

Willow Lodge Nursing Home has a Review Score of 7.5 (7.466) out of 10, based on 3 reviews in the last 2 years. Over all time Willow Lodge Nursing Home has 26 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 1
  • 1

Date Published

26
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0
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23

Review from Sheila C (Friend of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been living in Willow Lodge since March 2023 and I and her other visitors have nothing but praise for Willow Lodge, the manager and her staff. The manager sets a caring ethos, encouraging her staff to be lively and playful with residents so that they will sense their energy and happiness
and this will improve the well-being of the residents.
We are so pleased with the homeliness of Willow Lodge and have confidence in the skill of the carers to identify my friend's needs which she cannot articulate for herself.
Willow Lodge has been having a makeover but this has to be done around the continuing care of all the residents so it must have been a challenging few months, but everyone stays calm and positive whenever I have been there.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you so much for the wonderful review. Indeed it's our honour and pleasure to look after a loved one. We're so happy with your feedback, I will certainly be sharing this with the entire team.
Kind Regards
Gosia Kanarkowska


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Review from J H (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although the staff at the home are extremely caring and pleasant the pictures do not represent the actual rooms and facilities at Willow Lodge. The home is rather tatty and unkept for the amount they charge on a monthly basis!
The place does not get maintained on a regular basis and appears to be
scruffy.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

I am sorry to hear about your experience. We strive to maintain a clean and presentable environment at all times. We have re-started our refurbishment programme which due to covid was pushed back almost 2 years. With regards to fees, these are in line with local and national compatible's and we are more than happy to discuss any aspects that you feel you are unhappy with.
Again, please do pop into the office for a chat, my door is always open, we strive for transparency and welcome all feedback, this is how we improve.


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Review from Joy S (Wife of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care all around for my husband, the staff are all superb. One carer has eased the very difficult time and guilt of putting my husband into a home and my family and I are so grateful for all the help and loving ways she has shown all of us. The carers are so very caring and I know their jobs
are not easy but they are truly wonderful. I am very happy with my husband being in this lovely care home.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Joy, thank you so much for the kind words. The entire team at Willow are honoured and privileged to be given this opportunity. I will certainly be passing on these wonderful words of support to the entire team!
Whatever we can do, it's our honour to do.
Kind Regards


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Review from Paul F (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for some time now with dementia. The care given by all the staff has been amazing to date. They have become like family members so much so that some of the staff even attended my father's funeral in February. Cannot fault the home or staff in any way and it's a lovely
peace of mind knowing that my mother is being lovingly cared for. Excellent!

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Paul,
thank you for the wonderful words and for sharing your views with us. We deeply appreciate the comments you have made and will continue to look after Mum and everyone at Willow Lodge.
The entire team at Willow Lodge are very happy to read your review.
Warm Regards


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Review from John H (Husband of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family of a loved one, we give the highest commendation for the excellent standard of care in all aspects. The management and staff are very professional, attentive and compassionate and our loved one is treated with dignity. The home is proactive in constant review of the needs and support required
by our loved one and appraises the family regularly. Willow Lodge provides a calm and welcoming environment and there is a wide range of stimulating activities. The knowledge that our loved one is well and safely cared for gives the family great comfort and makes our visits all the more rewarding.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear John, thank you most kindly for the kind words, it's a privilege and honour that you entrust us to look after your loved one. I will certainly be passing on these excellent comments to the entire team at Willow Lodge.
Warm Regards.


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Review from A T (Nephew of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle's been in the home for over a year now, and the way they look after him is excellent, especially during the pandemic. He is always clean and well looked after when I visit. The manager calls regularly to keep me updated on his health. The staff are very caring, and nothing is too much for them,
always smiling. The food's good, and Uncle's put on weight, which is a good sign. Highly recommended.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Thank you most kindly for the warm words and recognition of the staff's dedication and hard work.
We always appreciate positive feedback and build on this. I will ensure my team is informed of the positive good news, and we will continue to look after and care for your Uncle.


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Review from Gulzar B (Niece of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge "thank you" to the entire team at Willow Lodge. They've been marvellous. Ever since my Aunt was admitted earlier in the year, she's a new person. Nothing is too much for the staff - always greeted pleasantly.
The manager and her team are very hands-on. Aunties taken care
of very well, well nourished and loved by all around her. Lots of activities and lots of snacks and food at all times.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Gulzar,
Thank you for those kind words, this is very much appreciated - I will be passing on these kind comments to all the team at Willow Lodge with heartfelt gratitude.
We are happy that we can continue to support your aunt and yourself and that you're happy with the quality of care provided.
Warm Regards,
Gosia


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Review from T V (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this home for 2 years during the pandemic. Every time I visit him he is always happy to see me and very well looked after, I don't have any complaints about the home. Staff are loving and caring.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear Sir, thank you for the kind words, I will certainly be passing these onto our team. We do our level best and very much appreciate positive comments.


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Review from Gavin B (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum who suffers from Alzheimer’s went into Willow Lodge on 12th June 2020 and at first, everything seemed ok but then gradually a few concerns starting arising. The protocol was that when visiting regardless if it was through a double glazed window or not, gowns, gloves and masks were to be worn
and the temperature was to be taken. This protocol changed depending on which member of staff was working that day. On one occasion my sister’s temperature was taken inner ear and then without changing the plastic cap they tried to take my temperature! On a number of my visits, I was not given a gown, nor gloves and sometimes not even a mask! Furthermore, when visits behind a plastic screen started taking place we were reassured that this area would be cleaned thoroughly however again this was not the case. On a few of my visits, the supposedly clean safe area was left with gloves and gowns from previous visits. As you can imagine, this raised many concerns for myself and my family.

Reply from Amin Virani, Director at Willow Lodge Nursing Home

Firstly I would like to thank you for the comments. I can assure you that at all times our duty of care was to your Mother.
We feel that we have exhausted all avenues to resolving these issues. PPE was at all times worn and ample supplies sourced from the NHS portal and other suppliers.
All our staff are trained and have additional training from the Local Authority. Our investigation does not show any of the concerns that you have raised as this report was shared with yourself.


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Review from E B (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very lucky and very happy to discover Willow Lodge Nursing Home. It is the best place for my mother. The staff is unbelievably good. They are like a family and the residents are mostly nice people. I know that my mother is in safe hands and in the best place. I am especially grateful for the manager
of the home. She is incredibly competent, reliable and helpful. I feel very happy for my Mother and she is enjoying her stay at Willow Lodge.

Reply from Gosia Kanarkowska, Registered Manager at Willow Lodge Nursing Home

Dear E B, thank you so much for those kind words, I shall certainly pass on your comments to the entire team. It's an honour and privilege to be looking after your Mum. Gosia Kanarkowska, Registered Manager, Willow Lodge Nursing Home.


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Review from Z B (Sister of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor, the most outstanding thing that strikes one is what a relief to see the user in an ideal, caring, peace-giving place at end of life. The staff, from the manager down, are loving, in the task that's not easy by any means, with a smile and cheerful welcome to visitors. By the senior-most
person with genuine, not "put on" face, she said they are "my family".
A variety of users, some with loss of quality of life, perception or judgement of fellow users.
The garden is heavenly and well kept but although the property is far from "modern", it is adapted for the purpose. At the state of user I have come to visit with this final destination, I say no more. Renovation and improvements are in process.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Dear Zarina, thank you for the wonderful comments. I will be sure to pass on these compliments to all the staff. Our values have always been rooted in "our family", and am touched that these are shared values. Deepest thanks.


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Review from S H (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Lodge Nursing Home has greatly improved. My mother's quality of life. All the staff cannot do enough for Mum and they carry out their duties with care, compassion and professionalism. Nothing is too much trouble and the staff make me feel just as important as my Mum. Since arriving at Willow
Lodge Mum has gained weight and her mobility and speech have greatly improved. Thanks to Willow Lodge I am a lot less stressed.

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Review from Katina S (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pops is living with Dementia and was transferred to Willow Lodge from another nursing home unable to cope with his challenging behaviours. From day one he has been treated with nothing but respect and been given excellent care from the whole team; the Manager, nurses, carers and catering teams. They
are so patient with him which has been key to getting him settled really quickly, and helped to diffuse his challenging behaviours when they arise. This is a home in the true sense of the word, everyone working together with the well-being of the residents at the heart of everything they do. I thank the universe for leading us here and for my pops now receiving the quality care he deserves.
The home is currently going through a meticulously planned refurbishment which is why I’ve given a score of good, when it’s finished it will be a score of excellent. Pop's room is one that has been refurbished which is why I gave an excellent score for rooms. Come for a visit and see for yourself!

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Review from V V (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here from her last care home where she was unhappy and distressed. Here she has blossomed as much as her dementia will allow. She has stopped losing weight and put some back on. She seems relaxed, dances with the carers and shows affection to the manager. It's as if her last home didn't
happen, here her sweet persona is nurtured with humour and fondness. My mother is in good hands.

Reply from Ghosia Kanarkowska, Manager at Willow Lodge Nursing Home

Dear Valerie, thank you most kindly for your kind words. Mum is certainly blossoming in her persona. She can dance far better than me! I will pass on these kind words to the entire team at Willow Lodge Nursing Home.


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Review from E J (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has been very kind to my husband and has looked after him well, keeping him safe at all times. The staff are considerate to myself and my family and provide any help we need regarding my husband.
It has a lovely garden and provides music at all times which really helps people with Alzheimer's
like my husband.

Reply from Ghosia Kanarkowska, Manager at Willow Lodge Nursing Home

Wow, thank you for your kind words, we're really happy to know that you like the quality of care provided at Willow Lodge Nursing Home. I will pass on these messages to the entire team, it's really appreciated. Lots of music, tea and cakes as usual.


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Review from Emma B (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having our family member in Willow Lodge has been such a relief. We are so thankful that all the great staff are caring for him. In our opinion, he settled extremely well and seems settled and contented. Very happy with Willow Lodge.

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Review from Karen S (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Willow Lodge since May 2014, so just over 4 years as I write this review. He came to Willow Lodge at the age of 82 suffering from dementia with Lewy Bodies. In the early years, I was able to take him out regularly as he was still very mobile and lucid. I visited him most days
and so I knew he was content and settled. New owners took over a while back and I was worried at first as there were lots of changes but I can honestly say that the manager and her team are absolutely amazing. The staff make this place. It may not be the Ritz inside but I cannot fault the care. Unfortunately, my father's health has recently deteriorated but I am so grateful as to the way the staff treat and care for him.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you most kindly for those touching and kind remarks, certainly I shall be passing these onto the team. It's the team that makes Willow Lodge great for everyone, residents and families alike. Once again, thank you!!!.


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Review from Margaret J (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's standard of care is excellent in all ways, personal hygiene, toileting, meals, personal space (bedroom with wardrobe and bedside table as well as washbasin), comfortable armchair in the lounge and TV to watch.
She is clearly very comfortable, both physically and emotionally due to her needs
being met regularly and very quickly, if necessary by all staff.
She is sure this is her own home, which shows how settled she is and how well she is being treated. She always said she would never go into a nursing home but loved it at Willow Lodge.

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Review from Anthony O (Regular Volunteer) published on 28 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a pastor of a local church in Cheam. Our church visits the home every Saturday afternoon to sing to them (residents) for 45 minutes.
It's been a great atmosphere visiting Willow Lodge.

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Review from E H (Daughter-in-law of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit, my mother-in-law always looks clean and cared for.
A member of staff is always on hand in the day room to tend to the residents.
We are always made to feel welcome whichever day or time we visit.
My mother-in-law seems very happy there.

Reply from Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother-in-law and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.


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Current Review Score: 7.5 (7.466)

Overview of Review Score

The Review Score of 7.5 (7.466) out of 10 for Willow Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.971 for Willow Lodge Nursing Home is calculated as follows: ( (15 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 34 Ratings = 3.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.495 Points relating to the number of positive Reviews for Willow Lodge Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 2 Positive Reviews ÷ 5.4 = 0.37

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Willow Lodge Nursing Home

What types of Care is Willow Lodge Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Lodge Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Willow Lodge Nursing Home have?

There are 21 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Willow Lodge Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Lodge Nursing Home to the centre of Sutton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.