Willow Lodge Nursing Home

59 Burdon Lane, Cheam Village, Sutton SM2 7BY
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8.5 26 Reviews
  • Willow Lodge Nursing Home, Sutton
The Willow Lodge philosophy is to promote independence, privacy and dignity within a therapeutic environment.

Give a loved one the care and support they deserve with this CQC registered nursing home. A member of the Nursing Home Association, professionals ensure high standards at all times and maintain a homely and caring atmosphere. The team have many years' experience caring for clients with mental health needs and provide around the clock care to make sure the needs of each individual are met.

Why choose Willow Lodge Nursing Home?

Est 1984
24 hour nursing care
All nurses NVQ qualified & registered
Well maintained facilities & grounds
Within walking distance of Cheam village, shops & station
Specialist services for those suffering with dementia
Registered for respite care

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Care Provided by Willow Lodge Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Malgorzata Kanarkowska (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Willow Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • Self-Funded Nursing Care £1,100 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £2,200 – £2,500
    • RESPITE Self-Funded Residential Dementia Care £2,300 – £2,700
    • RESPITE Self-Funded Nursing Care £2,300 – £2,700
    • RESPITE Self-Funded Nursing Dementia Care £2,300 – £2,700
  • (these prices are only a guideline, please contact Willow Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Kindly contact the Manager to arrange a viewing.


  • Parking

  • There is plenty of parking the homes dedicated parking at the front of the home to accommodate over 10 vehicles.


Willow Lodge Nursing Home Reviews (26)

Total of 26, showing 21-26
8.5

Willow Lodge Nursing Home has a Review Score of 8.5 (8.513) out of 10, based on 5 reviews in the last 2 years. Over all time Willow Lodge Nursing Home has 26 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 1
  • 1

Date Published

26
0
0
5
21

Review from Clive W (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Lodge is a very friendly and caring place. My mother has settled in quite well and all the staff give the residents the care and support that they need.

Reply from Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.


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Review from J P (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very sad when an elderly person has to come into a home like this but without this care, my mother would have no life and neither would I. The staff are all very attentive and caring. My mother seems to enjoy the food. Due to her illness, my mother is not very agreeable, it makes a visit difficult
but I feel she is better when I'm not there.

Reply from Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.


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Review from Susan D (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although not what she would have asked for, mum seems very happy and content at Willow Lodge. The staff are very friendly, helpful and attentive.

Reply from Malgorzata Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your mother and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home - Cheam Village.


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Review from D E (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after at Willow Lodge and our family feel safe trusting her day to day care to them. In particular, we have appreciated the effort of the staff in inviting us to summer and Christmas parties, the entertainment and refreshments. As a family, we are grateful to be able to bring
our dog in to visit my mother as it means a lot to her.

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Review from Mark S (Grandson of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon walking through the front door the staff are always on hand to provide a warm welcome. They are always aware of where the resident (Grandad) is and are happy to lead us to them, and provide chairs, tea and biscuits! All staff are interactive and friendly towards us, the visitors and the residents.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Grandfather and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home Cheam Village. PS, Tea and Biscuits always at hand.


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Review from Peter F (Husband of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife three times a week she is registered blind with dementia and cannot walk. I am 90 and she is 88 and has been in the home now for three years. I cannot fault the care and attention given to my wife or myself when I visit she also has her own bedroom.

Reply from Gosia Kanarkowska, Manager at Willow Lodge Nursing Home

Thank you for taking the time to share your experience of Willow Lodge Nursing Home - Cheam Village and its quality of care.
We pride ourselves on the care that we give, and it's an honour for all the staff when this is acknowledged.
It's our privilege to care for your Wife, and I will certainly be passing on these compliments to all the staff at Willow Lodge Nursing Home Cheam Village.


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Care / Support

Cleanliness

Treated with Dignity

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Current Review Score: 8.5 (8.513)

Overview of Review Score

The Review Score of 8.5 (8.513) out of 10 for Willow Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.397 for Willow Lodge Nursing Home is calculated as follows: ( (39 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 58 Ratings = 4.397

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.116 Points relating to the number of positive Reviews for Willow Lodge Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 4 Positive Reviews ÷ 5.4 = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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