Willett House Nursing Home

10 Kemnal Road, Chislehurst BR7 6LT
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8.7 19 Reviews
  • Willett House Nursing Home, Chislehurst
Willett House Nursing Home is located in a beautiful part of Chislehurst, Kent. Carers offer a warm and loving home, with a high standard of person-centred care to thirty five older people living with dementia. Nurses and carers provide full nursing and clinical care twenty four hours a day. They are dedicated to caring for residents with dignity, respect and compassion and to serving residents’ social, physical, clinical and emotional needs.

Staff are loyal and hardworking, ensuring a strong continuity of care for residents and work to encourage independence and freedom of choice.

Residents’ bedrooms are set within four easily accessible and secure wings. Each wing benefits from an individual lounge, dining area, kitchenette and bathroom facilities. The comfortable size of wings encourage strong, supportive relationships and a highly personalised approach to care. All bedrooms are spacious, secure and well appointed, with pleasant views onto gardens. Accessible bathrooms and toilets are located on each wing. Whilst rooms are presented fully furnished to a high decorative standard, carers encourage residents to personalise their bedrooms as they wish.

All meals are prepared onsite using fresh ingredients. Menus are prepared and updated on a regular basis, in full consultation with residents and their advocates. Professionals are committed to ensuring that any dietary needs and preferences are met and that varied and nutritional meals are available to suit every cultural and personal choice.

Willett House benefits from a diverse programme of activities, events and excursions, strong pastoral and religious support, a salon and treatment room and mature gardens.

Professionals would be delighted to welcome you to Willett House or to provide further information by post or telephone about life in the home.

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Care Provided by Willett House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 37 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Renold Manuel (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1962
    • Number of floors: 2

Funding & Fees Guide for Willett House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Enquire directly

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small Car Park situated at the front of Willett House
    Free parking
    11 spaces


Willett House Nursing Home Reviews (19)

8.7

Willett House Nursing Home has a Review Score of 8.7 (8.720) out of 10, based on 4 reviews in the last 2 years. Over all time Willett House Nursing Home has 19 reviews.

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Review from C O (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so grateful for the wonderful end-of-life care our mum received at Willett House for the short time she was there. All the staff were so kind to Mum and to our family and made her last days peaceful and painless in a home-from-home environment, which was such a comfort to us all.

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Review from E U (Daughter of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent the last few months of his life at Willett House. The staff are caring and compassionate and show him nothing but respect at all times. He was always clean and dressed and the staff took the time to get to know him. Everyone was very friendly and caring and nothing was too much trouble.
I was always made very welcome when I visited and knew that my Dad was safe and well looked after.
I was contacted regularly with any updates on my Dad's health and care.
Thank you to the brilliant staff at Willett House for all you did.

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Review from D S (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot praise Willett House enough. Our mother has been here for five years and the staff have been amazing. She has been treated with the utmost care and dignity. A big thank you to all.

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Review from Graham A (Husband of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife got over the last year of her life was excellent. I was always kept informed if something was different and how my wife was doing. Her clothes were always clean and my wife’s personal care was really great. Good hair cut, nails were always cut and looked after.

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Review from Kimberley L (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t even have the words to express my gratitude to all the staff at Willett House for how they have cared for my nan over the last eight months. They have made the last months of my nan's life as happy and comfortable as could be. Every member of staff is kind and compassionate and could not have
made the last few days any easier. Losing a loved one is hard enough and everyone went above and beyond to ensure my nan was as comfortable as she possibly could have been along with all her loved ones there to see her. They informed us of every little thing going on no matter how big or small and we just could not have done it without them. Thank you so much to everyone for your love and support towards my nan. We will be forever grateful.

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Review from Tania I (Partner of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner went to Willet House after a long stay in hospital. The care he received was second to none.
All the staff, without exception, were kind, patient and caring. I would recommend this care home to look after your loved ones, knowing that they would be safe and cared for to the highest standard.

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Review from Simon K (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was discharged from hospital into the nursing care provided by Willett House Nursing Home in October 2020, in the middle of these challenging times. Dad was in very poor health upon arrival and I had my concerns about how this unassuming nursing home would cope and respond to dad’s particular care
needs. My concerns were unfounded because from the outset thanks to an extremely experienced management team, highly skilled and professional nursing, determination and a genuine human kindness shown by absolutely everyone I’ve now come to know, Dad pulled through and is gradually settling into life at Willett House Nursing Home, whilst being kept safe. No family wants to see their loved one go into a nursing home, which is why I cannot adequately convey how reassuring and comforting it is to know that Dad is cared for day and night by this amazing group of people at Willett House Nursing Home. They show Dad the utmost patience and respect every day, its truly inspirational. I’m humbled. In my mind there is no where better.

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Review from Gill K (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Willett House now for nearly six months and has been cared for wonderfully well by the staff in Primrose. He is safe, well cared for and content. My family are always happy to visit and are made very welcome and it is a comfort to know that he is happy and so well cared for. A
big "Thank You" to all the staff on Primrose.

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Review from Gillian W (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring home where my mother with advanced dementia and Alzheimer's has lived for 4 years. Physical care is excellent, activities are very good and the food is very well received. It is freshly prepared at the home and the selection offered is excellent. The internal decor in the communal areas
is being updated which will be well received by everybody, and the individual rooms are clean and bright. The garden is a lovely place for all to congregate, weather permitting. I like the fact that, because each wing has its own small lounge, the home has a slightly higher staff resident ratio than homes with large lounges.

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Review from Taylor D (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willett house offers an outstanding quality of care. The staff are first rate, comforting, patient and caring. We feel lucky my mother is so well cared for.

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Review from Lea K (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Willett House for approximately 10 years. I am happy and grateful for the care she has always received from the dedicated staff. There have been many staff changes during this time but on the whole, standards have remained good. However, in the last few months, the activities staff
have changed and activities have deteriorated somewhat. Interaction and general stimulation are lacking. Compared to the previous staff.

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Review from J B (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good friendly staff.

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Review from Joan M (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willett House is a clean well cared for nursing home. The staff are friendly and very attentive to the patients. The food seems well cooked and varied. Thank you to everyone for their patience and kindness.

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Review from Edwin W (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only comment is my wife (resident) is happy in Willett house and has good care, which is my prime concern.

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Review from Jacqueline R (Relative of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home, good atmosphere and friendly staff. It is a very happy place. My relative is being looked after very well in Willett House. Good communication between staff and relatives. Staff always keep me informed about my relatives care. All relatives are friendly as well.

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Review from R W F (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff very kind and understandable and respectful in all ways.

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Review from Anthony S (Brother of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister has been in the care home for over 3 years.

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Review from Gillian R (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willett House is an excellent nursing home. My mother has been there for 10 years, her every need is attended to. She is comfortable and although she often shows challenging behaviour, her dignity is respected.

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Review from Michael R (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no complaints against Willett House Nursing Home. My mum is perfectly happy there and considers Willett House to be her home.

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Current Review Score: 8.7 (8.720)

Overview of Review Score

The Review Score of 8.7 (8.720) out of 10 for Willett House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Willett House Nursing Home is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) ) ÷ 46 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.916 Points relating to the number of positive Reviews for Willett House Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 4 Positive Reviews ÷ 7.4 = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Willett House Nursing Home

What types of Care is Willett House Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willett House Nursing Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willett House Nursing Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Willett House Nursing Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willett House Nursing Home to the centre of Chislehurst?

0.5 mile(s) as the crow flies, distance by road may be significantly further.