Woodlands Total Care Nursing Home

Gordon Road, Ilford IG1 1SN
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9.8 28 Reviews
  • Woodlands Total Care Nursing Home, Ilford
Woodlands Total Care Nursing Home has built up a healthy level of respect in the local community since first offering professional packages in 1992.

The general welfare and happiness of residents is central to care delivery, with carers keeping up with changing needs and respecting emotional and spiritual needs.

A multi-cultural home, Woodlands respects a range of dietary requirements, and religious and cultural occasions.

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Care Provided by Woodlands Total Care Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Remya Gopalakrishnan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Woodlands Total Care Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,599
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,599

  • speak to home manager for details .
  • (these prices are only a guideline, please contact Woodlands Total Care Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Got parking facility on back of the building.


Woodlands Total Care Nursing Home Reviews (28)

Total of 28, showing 1-20
9.8

Woodlands Total Care Nursing Home has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years. Over all time Woodlands Total Care Nursing Home has 28 reviews.

Overall Experience

  • 22
  • 5
  • 1
  • 0
  • 0

Date Published

28
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Review from Rosy T (Friend of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the nursing home since 2022. We were visiting her often. The nursing home is providing excellent care to my friend. And they welcome us with great respect and all the staff and management do a wonderful job. They look after my friend as a member of their family. The home is very
clean and no smell anywhere. The nursing home is like our own house. Thank you Woodlands.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Hi Rosy, thank you for your valuable feedback, good to hear that you are satisfied with the service.


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Review from Christine F (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has received excellent care from Woodlands. They are very kind and patient with her, my husband and myself go in most days but if we miss a day and there is a change in my mother or her medication has to be altered they always ring us. She couldn't receive better care. Thank you.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your kind words and glad to hear that you are happy with the care, the team at Woodlands is very grateful for your positive feedback.


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Review from Peter B (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely kind and caring for my mum at the end of her life. They were always kind and courteous whenever I visited and always welcomed me with a smile. I could not have hoped for a better place for my mum to end her life.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

I'm very pleased to hear that you are happy with the care and support Mum is receiving with us. I will pass your feedback along to my team. Thank you.


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Review from N P (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely friendly staff They keep me informed about my mum. Management and Nurses are extremely helpful. Mum has no teeth and finds it difficult to eat so they provide puree foods. If she doesn't eat they make sure to give her supplements.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your positive feedback, glad to hear that you are happy with the support mum getting at Woodlands.


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Review from Fahd Z (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland Care Home sets a benchmark for exceptional care, meeting and exceeding residents' needs. After challenges with three other care homes, my mother has found happiness and comfort here. The staff are incredibly polite, compassionate, and treat residents like family. Led by the outstanding manager,
the management team is second to none, elevating Woodland above others in East London. The warm, welcoming environment brings joy to residents and visitors alike. Fresh, nutritious meals are provided, and personal hygiene is meticulously maintained. Regular events keep residents engaged, and multicultural celebrations like Holi, Diwali, Eid, and Christmas foster inclusivity and vibrancy. Based on my experience, I see no room for improvement. I wholeheartedly recommend Woodland Care Home to anyone seeking exemplary care for their loved ones. Kudos to the Woodland team, and special thanks to the manager for maintaining such high standards. Keep up the fantastic work!

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your kind words. I'm so pleased to hear that you and Mum are happy with our service. I will share your valuable review with my team.


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Review from Girish P (Brother of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been resident since 2015. I've always known him to be looked after with great care. He does not communicate very well but he seems to get on well with the carers. He went in the care home with a lot of health issues but so far he has been geting great care.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your valuable feedback and good to hear that you are satisfied with our service.


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Review from C B (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Woodlands are brilliant, nothing is too much trouble and they are all friendly and kind. They have looked after Mum with such care and attention and keep me informed of anything that is needed or requested such as flu jobs etc. I couldn't wish for a better home for Mum.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your valuable feedback, we are delighted to hear that you are happy with the care and support she is getting here.


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Review from A K (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing services and the staff look after the residents as if their own.
My father is loved and taken care of.
They go out of their way to assist families and the food is of a good standard.
Well done team.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank You for your valuable feedback about our care. It is much appreciated and I will be sure to pass it on to our team.


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Review from Bhupen C (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent about 10 months at the home. After an initial bedding-in period, the carers provided excellent care and looked after Mum's needs. Our reasonable requests were met, e.g. diet. Particular thanks to three staff members in particular who were exceptionally caring.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your valuable feedback about our service, much appreciated.


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Review from Jenny H (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Woodlands Care Home for two years and has found the care and support admirable. The staff are excellent, kind and caring at all times and always mindful of her dignity. She has a warm, bright room with a comfortable bed and a supportive chair. She enjoys the food and
the social activities.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your kind words about our service, the team at Woodlands is very grateful for your positive feedback.


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Review from B P (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is some feedback for the manager at the Woodlands Nursing Home.
My mother spent her last few months in this nursing home (from January to April) after which point she sadly passed away. The manager was very good with my mother's admission and was very understanding of her palliative care.
We
all felt very welcomed and understood by her. The staff cared very well for my mother; all the family were very happy with her service as well as all the staff members.
If we ever would need any further care with any family or friends, we would not express any hesitation in using these care services again.
Thank you, on behalf of the family.

Reply from Amit Patel, Business Manager at Woodlands Total Care Nursing Home

Thank you for your valuable feedback. I will share this with my team at Woodlands. Thank you.


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Review from Ramani S (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland provided exceptional care for my dad during his time there at 95 years old. The love and support he received greatly contributed to his comfort, and I could visibly see the positive impact it had on him. Initially, it was difficult for me to be apart from him at home, but witnessing the quality
of care he received reassured me that he was in the right and safe place. Through my daily visits, I witnessed firsthand the dedicated and compassionate care provided by the amazing team at Woodland. I am deeply grateful for everything they did for my dad.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your valuable comment on our service and I will convey this to my team at Woodlands.


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Review from I B (Wife of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very helpful and very friendly. Communication was excellent, food and surroundings very nice. We couldn't have wished for better support from everyone involved. Nice room and easy access parking facilities.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for your valuable comment on our service, much appreciated.


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Review from A M (Wife of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. Always clean, staff were wonderful and attentive.
Family made welcome, excellent tea and coffee and cakes!
Home is always decorated for occasions.
Homely place and he was content.
Thank you all

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Thank you for taking the time to review our care. We are delighted by your comments, means a lot to our staff.


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Review from Janet A (Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Woodlands until the day she died. The staff there were excellent and can't thank them all enough, the care she received was well done and the staff took their time with my mother, my mother was well-liked.

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Dear Janet,
thank you for taking the time to review us. I am delighted that you were pleased with the care. I will pass your review on to my staff.


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Review from Robert W (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management and staff we have met have been so lovely and caring. We feel blessed that Mum was able to get a room at Woodlands.
The information and reporting gathered in Mum's ring binder are so thorough and impressive; it reassures us that she is getting the best care we could hope for.

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Review from Priya S (Granddaughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, the nurses and all the staff at Woodlands Total Care Nursing Home provided exceptional care to my gran since she was admitted in March 2022. My gran who passed away a few weeks ago had always been cared for at home until the last few months when nursing care was required. Rest assured the
team at Woodlands went above and beyond to provide excellent care. They were professional, trained, friendly, caring, discreet, maintained her dignity at all times and prompt in their communication with us about any matters relating to my gran. They looked after her very well, she was looking her best and her room was a good size, clean and tidy. Due to her health, the chefs prepared liquidised vegetarian food for her too which highlights how well she was cared for. The staff made a point of getting to know the relatives which was welcoming. Good links with local GP and health care professionals. I would highly recommend the home. Thank you so much for looking after my gran!

Reply from Remya Gopalakrishnan, Woodlands Manager at Woodlands Total Care Nursing Home

Hi Priya,
Thank you for taking the time to leave such a valuable comment. We are always delighted to receive such positive feedback about your experience with us.
Best wishes.


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Review from Linda I (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands Total Care Nursing Home is a wonderful nursing home. Staff give 110 per cent to all the residents. My mum was with them for nearly 3 years until she sadly passed earlier this year (2022). She was always happy and looking her best, very clean and tidy. The staff always kept in touch with me
regarding any treatment or problems that might have arisen and were very prompt at dealing with any requests I had. The best way to describe Woodlands would be Homely.

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Review from J H (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had been there for not quite three years. Over the time of Dad being in the care home, he felt lonely when the family wasn't there. He could have done with a few more drinks given - very dry when we came to visit, he couldn't do it himself and drink was on his bench but couldn't reach to have a
drink or do it himself. Also very concerning to the family, he lost 7 stone in weight.

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Review from Ann S (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you to all the staff at Woodlands for the wonderful love and care you gave my mother from 1/02/2021 until her passing on the 7/09/2021.
She had the best care possible and I and my family are eternally grateful for all you did for her.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Woodlands Total Care Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Woodlands Total Care Nursing Home is calculated as follows: ( (143 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 171 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Total Care Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Woodlands Total Care Nursing Home

What types of Care is Woodlands Total Care Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands Total Care Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodlands Total Care Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Woodlands Total Care Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands Total Care Nursing Home to the centre of Ilford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.