Woodlands Total Care Nursing Home

Gordon Road, Ilford IG1 1SN
Submit a Review
9.8 28 Reviews
  • Woodlands Total Care Nursing Home, Ilford
Woodlands Total Care Nursing Home has built up a healthy level of respect in the local community since first offering professional packages in 1992.

The general welfare and happiness of residents is central to care delivery, with carers keeping up with changing needs and respecting emotional and spiritual needs.

A multi-cultural home, Woodlands respects a range of dietary requirements, and religious and cultural occasions.

Show Woodlands Total Care Nursing Home on the Map

Care Provided by Woodlands Total Care Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Remya Gopalakrishnan (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Woodlands Total Care Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,500
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,599
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,599

  • speak to home manager for details .
  • (these prices are only a guideline, please contact Woodlands Total Care Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Got parking facility on back of the building.


Woodlands Total Care Nursing Home Reviews (28)

Total of 28, showing 21-28
9.8

Woodlands Total Care Nursing Home has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years. Over all time Woodlands Total Care Nursing Home has 28 reviews.

Overall Experience

  • 22
  • 5
  • 1
  • 0
  • 0

Date Published

28
10
11
15
13

Review from Debbie S (Respite Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a short term resident following major surgery, I found Woodlands to be a very welcoming place with a family feel. All the staff whatever their roles were friendly, caring, and professional. Nothing was too much trouble, all needs were met and requests fulfilled. Good link with local GP.
Supportive
when needing to attend hospital appointments, arranging transport, and providing someone to accompany residents on those visits.
The greatest compliment I can pay is if I was in the same vulnerable situation again in the future I would have no hesitation in returning to Woodlands Nursing home for care and support. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fay S (Granddaughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been extremely well cared for at Woodlands. The manager has answered any questions we have and has done everything he can and more to make sure not only Grandad but also us as a family are happy. Even through covid, they have done their very best using FaceTime calls and taking deliveries
of sweet treats for grandad. Grandad has just celebrated his birthday and they really made his day with a homemade huge chocolate cake, banner and balloons and included us with FaceTime calls to celebrate as we can’t be with him.
I honestly don’t think they could do any more for my grandad at this stage of his life and feel happy and relieved that he is well looked after every day.

Reply from Serge Tsvetkov, Marketing Manager at Woodlands Total Care Nursing Home

Thank you for the fantastic review! I will share it with my colleagues at Woodlands Total Care Nursing Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harjeet P (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the pandemic, the home has been great for my aunt. They have been a very safe home and have kept me updated on the progress of my aunt and her condition. Staff went out of their way to celebrate my aunt's birthday and even allowed a small window visit for this occasion, during the pandemic.
Hats off to the staff and management at the home. Keep up the good work, highly recommended.

Reply from Serge Tsvetkov, Marketing Manager at Woodlands Total Care Nursing Home

Thank you for the positive review. We strive as a team, to keep the residents and staff safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Credit where credit is due. I am very pleased that I found the right place for my very elderly mother, she has been well looked after, appears in much better shape since her move to this care home. All the staff are absolutely polite and do their level best to look after the residents. My review, however,
is based on my own experience of dealing with both the management and staff and I can say that they are very professional in social care and well being of residents. I thank them for looking after my mum to the best of their ability.

Reply from Serge Tsvetkov, Marketing Manager at Woodlands Total Care Nursing Home

Thank you for the review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will share it with the staff and senior management.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Friend of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is remarkable with the best care anyone can give the residents. Hardworking staff, where they treat the residents as their own relatives. I am happy my friend lived here in Woodlands Nursing Home as he lived his great last life and enjoyed his stay. I highly recommend this to anyone else,
as you will not find a loving care home like this one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline S (Granddaughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother received excellent care at Woodlands Nursing Home in her last year of life. In her last 10 days returning from hospital they gave such tender loving care and updated us as relatives clearly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn M (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the carers to be warm and caring and dedicated to the residents. My mother was clean and well looked after and treated with respect, dignity and compassion. The activities could be a little more stimulating but this is not a reflection on the staff who always do their best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter C (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodlands nursing home, Ilford, show great care, compassion and patience. The food served to the resident is of high quality. We are pleased our/my father is a resident here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Woodlands Total Care Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Woodlands Total Care Nursing Home is calculated as follows: ( (143 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 171 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Total Care Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet