Woodlands House Care & Nursing Home

118 Cavendish Road, Colliers Wood, London SW19 2HJ
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9.1 47 Reviews
  • Woodlands House Care & Nursing Home, London
Woodlands House Care and Nursing Home offers residential, nursing and specialist dementia care in a quiet, desirable residential area of Colliers Wood, with excellent road links and transport networks for visiting relatives.

The highly trained and dedicated staff team at Woodlands provide person-centred care to each resident to ensure they feel loved and valued. Each resident is cared for in a warm and homely environment designed to be an extension of their own family life.

Woodlands House is designed with residents in mind and is fully equipped to provide care in a pleasant and comfortable setting. Recently renovated inside and out, Woodlands House provides a luxurious yet homely environment for residents, offering spacious en-suite bedrooms and beautiful communal spaces with thoughtful touches throughout the home. Each floor also has assisted bathrooms and shower rooms for those with mobility issues.

The activities and well-being coordinators offer a wide range of daily activities tailored to individual preferences. They love getting to know each resident and their likes and dislikes, enabling us to help them enjoy their hobbies and interests and continue to live fulfilling lives with us at Woodlands House. A big part of this is the home's relationship with the local community and they frequently host events for local shops, groups, churches and societies (when they are able to). These societies provide them with social outlets for residents to enhance their lifestyles.

If you would like to come in and visit the lovely home please do not hesitate to contact them to arrange an appointment.

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Care Provided by Woodlands House Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Edmund Yeboah (Home Manager)
  • Admission Criteria
    • Part Block Contract L B Merton
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Woodlands House Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Woodlands House Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Woodlands Care & Nursing Home has an onsite car park.


Woodlands House Care & Nursing Home Reviews (47)

Total of 47, showing 21-40
9.1

Woodlands House Care & Nursing Home has a Review Score of 9.1 (9.085) out of 10, based on 7 reviews in the last 2 years. Over all time Woodlands House Care & Nursing Home has 47 reviews.

Overall Experience

  • 33
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Date Published

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Review from Roy H (Power of Attorney of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this care home are very friendly and the facilities are really good, they run a very tight ship and always willing to speak about any problems you have overall I think this is a really great care facility.
It has been very hard during the Covid-19 pandemic not being able to see loved ones
but this care home made it possible via video so we were still able to see our mother.
Any problems you can go to the manager and one way or another it will be sorted.
This is why I rate this care home very high.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for your very kind review of Woodlands House Care & Nursing Home, it's wonderful to hear how happy you are with the care and support provided at our home.


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Review from Roger A (Son of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Woodlands House to provide a very caring service for my father; the staff are always polite and helpful, and they helped my father settle into the home. Woodlands has a good atmosphere and I find the staff to be kind and compassionate.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for your review of Woodlands House Care & Nursing Home, we are very pleased to hear how happy you are with our care for your father. It is a pleasure to care for him as part of our Woodlands House family.


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Review from Ann P (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better support in helping my Mum to settle into Woodlands. It is such a relief to know that she is safe and so well looked after.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for your review of Woodlands House we are very pleased that your mum has settled so well with us, it is a pleasure to care for her as part of our Woodlands House family.


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Review from L P (Niece of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Woodlands House. It is a very good home and we are very pleased with the standard of care.

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Review from V S (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are magnificent people, always welcoming and caring towards my mother and her family.
We are grateful for their endeavours and sacrifices during these most difficult times. We appreciate their understanding of our culture and they have made us feel totally as a family during difficult times.
They work hard and work to overcome all hurdles with great perseverance. God bless them!

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for taking the time to leave a review for Woodlands House Care & Nursing Home, we appreciate your kind words and will share your comments with our staff team.


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Review from C S (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff have kept my mum safe and cared for, particularly through the pandemic.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for taking the time to leave a review for Woodlands House Care & Nursing Home; we are very pleased to hear that you are happy with the care and support of your Mother, it's a pleasure to care for her as part of our Woodlands family.


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Review from Mark D (Son of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodlands House have been very good at helping me to maintain contact with my mother during the difficult period of lockdown, when I was unable to visit her in the Care Home. I have been able to telephone my mother regularly, and this has been very good at keeping me and my mother in touch
with each other. This has been a very difficult time - and still is - during which the staff at Woodlands House have coped very well.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for taking the time to leave a review for Woodlands House, we are very grateful for all feedback and especially happy to hear that you have been pleased with your Mother's care during this period of lockdown.


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Review from R H (Cousin of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is treated with kindness, food very good, all areas very clean. They seem a jolly lot. Receptionist/admin always very helpful.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for taking the time to review us at Woodlands House. Thank you for your lovely comments I will make sure that we share them with the staff team.


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Review from H L (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and friendly staff. Excellent care for my mother and great family support.

Reply from Edmund Yeboah, Home Manager at Woodlands House Care & Nursing Home

Thank you for taking the time to leave a review for Woodlands House. We are very pleased to hear that you have found our care and support excellent and I will ensure that your kind words are passed on to our staff team.


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Review from E E (Sister of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a cousin of a resident and have visited my cousin from time to time during the last four years. All the staff are very helpful, friendly, patient and caring. I can see that they take care of my cousin well. The home is clean, family-oriented and is a comfortable place. Food looks good as well.
I am very grateful to the staff and wish them well in this difficult time.

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Review from Valerie H (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A weight has been taken from my shoulders when I could no longer care for my husband as I was diagnosed with stage 4 lung cancer. Woodlands were so kind and caring that a painful situation was made a bit easier because they were so kind.

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Review from F G (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In just a month, my mum is beginning to feel really at home here. The carers treat her as if she was a loved member of their own family and keep me well informed. My only concern is that there aren't enough activities to keep her stimulated but I'm reassured that the new management will be addressing
this very soon.

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Review from Frances B (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been extremely well cared for since she moved in four years ago. The staff are all friendly, caring and considerate. The food is very good. The rooms have plenty of wardrobe space and the whole place is kept very clean and tidy. The garden is nice with plenty of sun and shade and is a relaxing
place to sit. The home is efficiently run and has a nice atmosphere.

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Review from Pera A (Nephew of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management looking after my aunty very well.
She is always clean and fed well. She is very happy to be in this care home. With all her illness (she is in with her memory loss), she makes many mistakes but care staff are always happy to help her and support her needs. This is a very good
care home.

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Review from M A (Great-Nephew of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is good to be in the clean environment and to see my great aunt being looked after by staff.

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Review from K C (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Initially, we were taken in by the look and feel of Woodlands. Modern, light, airy rooms. Staff seemed friendly. Don't be fooled by this! Most staff were unhelpful, lazy and rude. No attempt was made to alter medication (via GP) and Mum was given 4 sachets of laxative daily, even though she clearly
didn't need it! Distressing for Mum and us. Certain tablets were ticked off as given but weren't! Mum's teeth and hearing aid were often missing, the latter was lost (£1,200)! Communication was not forthcoming and we had to 'badger' them for any info. The whole experience still upsets me now! Never again!

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Review from Howard F (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I shall be 94 in 25 days time. I am very content to be living in Woodlands. I really enjoyed the Garden Fete this year. All the staff are kind and pleasant. At times, they are very heavily loaded. There is always a choice of 3 dishes for meals. Some are not to my taste but I am a fairly old man (I was
more adventurous when I was younger). I have been here 5 years and 7 months now and I observe what goes on. I am very pleased to receive a visitor or visitors for a chat. (It is very rare to have a serious conversation with anyone here for intermediate care) or other residents.

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Review from Joan D (Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved to Woodlands on 20th February 2018. The staff are pleasant and helpful and work happily as a team. Any requests are dealt with quickly. The chef serves a varied and interesting menu with plenty of choice. The bedrooms are comfortable and en-suite. My room has a lovely view over a park. It is
quiet outside. There is a varied programme of entertainment and exercise. One teacher does a seated yoga session, quite challenging. Taking part is, of course, voluntary. There are two spacious rooms and lots of areas where we can sit and chat or read. There is also a lovely garden where we can walk or sit.

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Review from M W (Granddaughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who works here has such beautiful souls and are so friendly, kind and caring.
They all work so hard and really care.
The home is beautiful and smells lovely and has such a nice sense of community.

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Review from Irene R (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Woodlands House. My two friends have settled in very well. I have no complaints to make. Everything is first class. There is a very nice atmosphere there. The staff are most helpful and caring. If I ever needed a care home for myself I would certainly choose Woodlands House.

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Current Review Score: 9.1 (9.085)

Overview of Review Score

The Review Score of 9.1 (9.085) out of 10 for Woodlands House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Woodlands House Care & Nursing Home is calculated as follows: ( (71 Excellents x 5) + (8 Goods x 4) ) ÷ 79 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.186 Points relating to the number of positive Reviews for Woodlands House Care & Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 7 Positive Reviews ÷ 14.4 = 0.486

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Edmund

Edmund Yeboah

Job Title: Home Manager

Joined: 2010

Edmund is an experienced care home manager, with a wealth of knowledge of the care sector. He is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of individualised care.


Katelyn

Katelyn Escoto Coello

Job Title: Senior Customer Relations Manager

Joined: 2021

Katelyn is the Senior Customer Relations Manager here at Woodlands House. Katelyn really loves getting to know the residents and their families and making it a home-from-home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.


Lucie

Lucie Ogunnaike

Job Title: Deputy Manager

Lucie is our wonderful Deputy Manager, she has worked at Woodlands House since 2007 and loves getting to know our residents and their families.


Ron

Ron Wallis

Job Title: Well being & Activity Coordinator

Ron always goes the extra mile to ensure all residents are included in activities at Woodlands House Care & Nursing Home Home. In spending time getting to know people, Ron and the Activity team are able to provide activities, outings and entertainment that reflect residents’ interests enabling people to retain their links to the community in Colliers Wood and continue to enjoy their hobbies and interests.


Barbara

Barbara Rhoden

Job Title: Care Assistant

Barbara is one of our Care Assistants at Woodlands House, she loves spending time with our residents and seeing them happy and smiling.