Review from Anne G (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

From day one the staff have been absolutely wonderful, the manageress when on duty was always available. I felt that my mother was being looked after 100% and safe, especially through covid. They kept me fully informed of all things. I don't know how I would have coped if it hadn't been for Annandale,

they came into my life when I was going through illness myself. Thank you.

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Review from Richard W (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident in the home since May 2022. Right from the start, we were impressed with the level of professionalism from the Care Home Manager right down through the ranks. When addressing the residents, the staff always ask "Is it okay if I do...?" Or things like "I'm just going to... , is

that ok?" Nothing appears to be too much effort for any of them and you'd think that Mum was their own Mum they were dealing with. The manageress is extremely professional, yet just as caring. Even though extremely busy, she has been very helpful in settling Mum in and only too happy to provide us with information/letters to assist us in dealing with Mum's affairs.

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Review from Steve B (Son of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience

Absolutely delighted with the care and attention the staff gave my father during his stay at Annandale Lodge Care Home. The most supportive and diligent staff who were always in attendance and responded to my father's needs. They kept us informed of any changes in him and his treatment. Whilst there

my father had nothing but praise for their good work. Thank you.

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Review from Judy N (Daughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience

My mum was in Annandale Lodge for nearly four years after we moved her from a far less desirable care home, until her death in December 2021. From the beginning, the manager and staff instilled trust and confidence in us. Nurses, catering staff, entertainment officer, carers, cleaners, and laundry workers

all did their very best to make mum feel at home and she was very happy there. I live in Australia and in the past two years because of the pandemic, instead of visiting three times a year, I have not been able to get back. The staff made every effort to help, patiently taking the phone to mum for my daily calls and as she became unwell, setting up the portal every day so I could see her and chat. Special shout out to the night staff who, because of the time difference, often got calls in the middle of the night. Despite this, they patiently chatted to me and updated me even though they were busy. Thank you one and all for allowing my mum's final years to be happy and fulfilling.

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Review from J H (Husband of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

She has been at Annandale for over a year now. Her care has been throughout that time of a very high standard in every respect - the staff are unfailingly excellent and caring.

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Review from SJL (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience

After a fall and a spell in hospital it became evident my father could no longer look after himself. He didn't want to be in the same Nursing Home as my mother but wanted to be near by. Annandale and one other home fitted the bill and had spaces. I saw the other home and despite a favourable CQC report

it was totally unsuitable. In total contrast Annandale was really welcoming, the Manager was on hand to show me round. What is now my father's room was huge and had been newly decorated. My father has been a resident at Annandale ever since he was discharged from hospital 2 years ago. The staff are always friendly and are always laughing and joking with my father. The home is clean, well maintained and has been kept immaculately clean since Covid. He seems to be very happy there. I visited him this week and he continues to be contented there and the home seem to be dealing well with his increasing vascular dementia. Two years on I know I made the right decision in choosing Annandale.

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Review from Mike W (Husband of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

My wife has been a resident for many years now, for her complete stay she has received excellent care from a team that has shown great compassion for all the residents. The home has a first-class manager and someone who ensures that all residents are treated like family. I cannot fault any of the service.

Well done to the whole team.

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Review from G W (Son of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience

My father was a resident at Annandale Lodge for 18 months until he passed away in Sept 21. During this period he received a very high quality of professional nursing care delivered with respect, compassion, kindness, and love. The team led by a brilliant manager always showed him sympathy during this

extremely difficult time of pandemic lockdown and allowed him to retain his dignity throughout. They did an amazing job despite being understaffed and hampered by a lack of Government support.

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Review from Susan T (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience

Due to the Covid situation, I was unable to visit for the first 12 months of my father's residency. During that period the staff were always kind and patient and kept me fully informed of his changing medical condition. Unfortunately on only my second visit, it was to be there at my father's death.

Throughout those 3 days, I became more impressed by the dedication and care of the staff and their sensitivity and professionalism. As each crisis arose, the teamwork with which the challenges were met was impressive. Everybody appeared to be highly trained and knowledgeable in their particular areas of responsibility and knew who and where to go to for assistance if required. I did not have a moment's concern about the treatment my father received in his last days. Not only did the staff care for my father, but they were also most solicitous towards my brother and myself, showing respect and concern for our privacy and well-being. I cannot thank them enough and recommend this home highly.

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Review from Jackie C (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience

We are still very happy to have our mum cared for in the capable and friendly hands of all the staff at Annandale. We also appreciate how difficult it must have been for you all during covid lockdown and the still ongoing problems faced with it. It is especially reassuring to see certain staff able

to calm mum down when she is in such an agitated state. Thankfully now not so frequently. Thank you once again for the wonderful and caring work you do for us relatives too!

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Review from K G (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

My dad was a resident of Annandale Lodge Care Home for 5 years.
Leaving his own home was an extremely difficult decision for him but, from the outset, he felt 'at home' settling quickly into his new home. The staff team work together well and all played their part in making Dad's time at Annandale

happy and contented.
He loved his room which was well suited to his needs - and also loved the food! He thoroughly enjoyed the variety of social activities on offer to him: in-house visits from singers, quizzes, coffee mornings and fayres as well as trips out to local pubs, canal boat cruises and the theatre.
Sadly, Dad passed away in June, very peacefully. We were fortunate to have been given unrestricted visiting to him during his last days and saw first hand how well he was cared for. Staff were extremely supportive of us as family members - keeping us well informed at all times and helping us to understand what to expect at each stage. This helped us a great deal at a very difficult time.

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Review from Edna R (Partner of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

The staff of Annandale are lovely. In spite of all the difficulties arising from covid, still remain kind, patient, and manage to keep their sense of humour.

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Review from Michael S (Nephew of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

The staff were very polite, respectful and helpful when communicating by phone or personally. The home looked spotlessly clean and has a lovely homely feeling to it. The staff always informed us of any issues regarding Aunite when needed.

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Review from Alison W (Daughter of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience

Staff are excellent with my dad's care.
I have no complaints at all.
Management is excellent.

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Review from R H (Niece of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

Our Aunt was apprehensive at being admitted to Annandale Lodge, however with time her confidence grew. She loved the resident cat. The staff were kind and patient and nothing was too much trouble should a request be made. We were always updated of any change in her condition. Sadly Aunt was approaching

end of life and had the full support of the staff and multidisciplinary team. On the day of her passing, I was phoned to come in the early morning and throughout the day the staff were attentive to both of us, also allowing my privacy as Aunt passed away. The family thanks all the staff for being professional, courteous and foremost caring. Thank you.

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Review from Joyce (Niece of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience

Annandale Lodge provided excellent compassionate care for my Aunt in the final 2 years of her life. The Manager and Staff work tirelessly to meet each resident's need, arranging wheelchair walks around the small park opposite the Home, and into the town if requested. The formal social programme gave

each resident some enjoyable activities and armchair exercise. When relatives were unable to attend Hospital visits, a member of staff was provided to give reassuring support. On the rare occasions when my Aunt mentioned a difficulty, the Manager and Staff immediately took action. My Aunt's television failed and the Home quickly replaced it with one of their own.
In the final days, communication with the Manager and Nursing Staff was fantastic, with technology being used for WhatsApp Voicenotes and video calls to my Aunt, whilst necessary limitations on visitors were in place. I would not hesitate to recommend Annandale Lodge to anyone looking for a Nursing Care Home.

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Review from Corinne H (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

My Dad was looked after at Annandale Lodge from September 2019 until his death in April 2020. I cannot praise the staff at the home enough for the care and attention they gave my Dad. Whilst it was not his choice to end up in a nursing home, his medical condition meant that he needed 24/7 care and I

honestly don't think we could have found a better place for him than Annandale. Nothing was ever too much trouble for the staff, be it bringing food, drinks, medication or just popping in for a chat to see how he was. All the staff, from the cleaners and cooks, to the carers and nurses, treated him with respect and dignity and did their utmost to make him as comfortable as possible. They also made his family and his friends welcome, which meant that (until lock-down), he was able to have a constant stream of visitors who enjoyed visiting him in the home, not just because they wanted to see him, but partly due to the overall welcoming feel of the home and the staff.

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Review from K T (Daughter-in-law of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience

The home offered and delivered a high standard of care. All staff were respectful and supportive at all times, professional and kind.

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Review from M H (Grandson of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

My nan was a resident for over 2 years at Annandale Lodge and sadly passed away 1st March 2020, just a few days from the grand age of 102. Myself and my mother were regular visitors at different times, the care team were always welcoming and friendly. We were offered drinks and if we timed it right

the occasional slice of cake! The team were dedicated to ensuring nan felt safe, happy and was treated with care and dignity, they are all amazing people.
The home was clean, tidy and welcoming with plenty of space to allow residents to socialise. Nan would often comment on how good the food was too.
I would wholeheartedly recommend Annandale Lodge - this is how all care homes should be - feeling part of an extended family.

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Review from Pauline H (Wife of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience

My husband has been a resident since the end of September 2019 and I cannot praise all of the staff enough for the way they have looked after him, myself and the many friends who have visited him at different times of the day or joined us for the coffee mornings prior to the virus lockdown. We have

all been made welcome, given drinks etc and nothing seems to be too much trouble for the staff who go about their work in a very professional way. I think there is a lovely atmosphere at Annandale as the staff appear to be enjoy their work and they make time to talk with the residents such that we both feel that they have become like an extended family to us. I can see why they were given "outstanding" for care at the last CQC assessment and I am really pleased that they had a vacancy when I was looking for a nursing home for my husband on his discharge from hospital. Having him at Annandale has enabled me to stop being his exhausted carer and enjoy just being his wife.

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Annandale Lodge Care Home

Care Provided by Annandale Lodge Care Home

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