Review from D H (Resident) assisted by family/friend published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

I moved into Annandale Lodge at the end of September 2019 intending for it to be a temporary measure until my home was ready for me. It soon became apparent that I was not, and never would be, strong enough to return to my former home, so the decision was made for me to spend my remaining time at Annandale.

This was a very difficult choice to make, but Annandale made it a lot simpler than it would otherwise have been. My wife and I have slotted into the 'community' with a minimum of fuss and the care that I receive has been extended to include her. Nothing seems to be too much trouble for the wonderful staff, and I thank them from the bottom of my heart for the care and attention that we have received.

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Review from P E (Son of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience

My mom was looked after until she passed away on the 6th September 2019 at Annandale Lodge. The staff have been amazing, so caring and kind and the family will be always grateful. The manager is fantastic and overall credit to herself and the home.

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Review from A G (Cousin of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

We have visited our relative weekly for several months now. She appears happier and she has gained some weight and always looks clean and well dressed. All the staff are friendly and they treat her with dignity and respect. Seats are always provided for us and we are offered drinks. I can recommend

the care at Annandale Lodge Care Home!

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Review from Michael S (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience

I have been visiting a resident in Annandale Lodge over the past year, until her recent death. I believe she received the same excellent care that my mother in law received there several years ago.
I have found the staff always pleasant and friendly and helpful and was always treated with care and

dignity during her difficult suffering. She always looked clean.

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Review from Patrick F (Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

As I am bed bound, I need to be hoisted out of bed. I find this is done very gently and organised, I am finding that their care is wonderful and the charm and personalities of the staff is excellent. The food is good, home-cooked food presented very nicely and as the staff are so caring, I cannot find

anything to complain about in this excellent nursing home.

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Review from F B (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience

My mother recently spent a number of months at Annandale, following a spell in hospital. When she went into Annandale, she was very poorly and she was not expected to ever go home. The manager and all her team were just wonderful, nothing was too much trouble for them, they got my mother eating and

walking again, and she was able to go home!
Every member of staff was friendly and obliging. The food was excellent. The care she received was outstanding. She had a number of medical issues and these were all dealt with in an exemplary manner.
I cannot recommend Annandale highly enough. I feel fortunate that a space was available. If my mother needs nursing care again, this will be my first call.

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Review from P A (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

Mum was here for respite after an eight week stay in hospital. She has always been opposed to 'going into a home' but her first words were 'I didn't think it would be like this'.
More recently she has said that she couldn't be looked after better.
She is now permanent. The staff are professional

and friendly, we couldn't be happier with her care - thank you.

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Review from Julia S (Granddaughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

My grandmother was a resident here for nearly four years. In all that time we never witnessed a single incident that caused us concern. Every staff member was caring, considerate and spent time as needed with every resident. All the residents were treated with the utmost dignity and it was obvious the

staff cared about the residents. The facilities are well kept and the home is looked after and maintained well. I would not hesitate to recommend Annadale Lodge based on the current staff and manager and the care experience my grandmother received up until her death in March 2018.

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Review from P T (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My father went into Annandale Lodge in March 2018 from a 5-week stay in hospital, where we thought we might lose him. The team and the manager at Annandale have worked tirelessly to improve my father's condition, encourage him to eat and drink and improved matters considerably. He is now more comfortable

and well looked after. On the basis of our experience, we would recommend this home to others.

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Review from Sandra M (Niece of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Annandale nursing home go above and beyond the call of duty.
The care and consideration my aunt received was exemplary.
The home was always clean and tidy and so was my aunt's personal care.
I appreciate all the help they gave me and would like to thank them all very much.

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Review from Martin W (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in the care home from 8th December until she passed away on the 4th January 2018, only here a short period of time. From the moment she arrived until she passed away, she was treated with respect, kindness, dignity by everyone who worked within the home. Nothing was too much, from being

looked after at home by carers to coming to this care home. The time she was there we saw a change in her. She was happy, relaxed and in her own words, "this is home now".

I cannot thank the staff enough for making my mums last days of her life comfortable and as happy as she can be.

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Review from Andrew P (Son of Resident) published on 20 January 2018
Submitted via Postal Card • Report

Overall Experience

My mum was at Annadale Lodge Care Home for 8 years.
I was very happy with how she was looked after by all of the staff very caring and dignified.

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Review from Helen B (Daughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience

From the moment I first visited Annandale Lodge when myself and my brother were looking for a home for my Dad, I was impressed with its homely feel and the friendly atmosphere. The staff and manager made us welcome from the start and this continued for the two years my Dad was a resident.
The manager

and staff were always approachable and listened to any of our concerns. My Dad also felt listened to and he was able to form relationships with both staff and residents. My Dad was well cared for, he was always well turned out and smart, things which were important to him.
His room and the communal rooms were always clean and tidy. They are always thinking of new ways to keep the residents stimulated and entertained, but there is no pressure to take part. There is a lovely garden which my father enjoyed sitting in during the summer.

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Review from J C (Cousin of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

My relative - a frail elderly lady who was terminally ill - spent two or three months in Annandale Lodge. The manager and staff were very caring and always ready to help. They were also supportive of visiting relatives and kept us constantly updated on the progress of resident, who could not have been

in better hands.

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Review from David P (Son-in-law of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience

Having reviewed many care homes around Bedford, we felt Annandale Lodge would provide the best care for my wife's mother during a very difficult time.
From day 1 we have found the home to be spotlessly clean and pleasantly decorated, the staff to be friendly, efficient, courteous and respectful, and

we have been given the impression that the home, as well as it's owners, is very well managed.
My wife and I don't live in England, so we are very reliant on the services of the home. In our experience, we can say that the care, compassion and expertise demonstrated has been exemplary.
Annandale Lodge is also very welcoming to guests, tea and coffee is always offered - sometimes lunch too! The food appears to be very good and varied, with variations always available.
To everyone involved at Annandale Lodge - a huge thank you and God bless you all.

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Review from Joe C (Brother of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

I have visited my sister several times in the past year and have never ceased to wonder what a lovely home Annandale Lodge is. At all times, the staff are really caring and cheerful. The place is spotlessly clean and is an absolute credit to all there.

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Review from Charles D (Son-in-law of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience

I found the staff professional and caring. My father-in-law had good mental capacity but was physically challenged. The staff made him feel happy and wanted. I could not ask for more.

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Review from Maria A (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience

My mother spent a short period of time at Annandale Lodge and passed away there very peacefully. Any negative preconceptions about nursing homes proved completely unfounded. All of the staff at Annandale were warm, patient and skilled, and ensured that her needs were anticipated. Although her time there

was short, staff managed to build relationships with mum and us, her relatives. As her family, our wishes were listened to and responded to, and we were in no doubt she was in the best place at the end of her life. The manager ensures that high standards are kept to and quickly developed a rapport with mum, myself and my sister - would definitely recommend.

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Review from Audrey M (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

My husband came to Annandale Lodge Care Home on May 15th 2017 and is a very poorly man. The manager, nurses, carers and staff are doing a wonderful job looking after him.
They are kind, caring and I'm so pleased he is in this home. I have no worried at all. I can go anytime to see him. It's just like

a home from home.

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Review from K G (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience

My dad has only recently arrived at Annadale Lodge Care Home under difficult circumstances. All staff members at every level have been extremely welcoming and sensitive in their support of dad and of us as family members. Dad already reports that he is happy and wonderfully cared for. He is also enjoying

the meals which he describes as super.
Thank you to the manager and all her staff for easing us all along this unfamiliar path and period of transition.

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Annandale Lodge Care Home

Care Provided by Annandale Lodge Care Home

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Funding & Fees Guide for Annandale Lodge Care Home

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