Fee level vary according to needs and room choice
Open visiting although please can visitors ring to advise when they are planning to visit
Parking available at the front of the building
Elm Lodge Residential & Nursing Home has a Review Score of 9.5 (9.478) out of 10, based on 10 reviews in the last 2 years. Over all time Elm Lodge Residential & Nursing Home has 13 reviews.
Review from Lilla T (Daughter of Resident) published on 16 January 2025
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Review from D R (Daughter of Resident) published on 3 September 2024
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Review from Emma S (Daughter of Resident) published on 16 August 2024
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Review from M M (Son of Resident) published on 10 June 2024
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Reply from Krasimira Nikolova, Home Manager at Elm Lodge Residential & Nursing Home
Thank you for the review. We appreciate such lovely comments and we are glad we could provide such a welcome home for your mum and yourselves despite her short time with us.
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Review from J S (Daughter of Resident) published on 20 May 2024
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Reply from Krasimira Nikolova, Home Manager at Elm Lodge Residential & Nursing Home
Thank you for your kind words and recognition of the team at Elm Lodge. Your mum was a pleasure to look after and will be missed by all as well as your visits and support.
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Review from J D (Daughter of Resident) published on 12 April 2024
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Reply from Heather Wilcox, Business Support Manager at Elm Lodge Residential & Nursing Home
Thank you so much for your lovely words. We are so pleased you have felt supported throughout and will pass this on to everyone involved.
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Review from P C (Daughter of Resident) published on 9 October 2023
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Reply from Heather Wilcox, Business Support Manager at Elm Lodge Residential & Nursing Home
Many thanks for your lovely review - we'll pass it on to everyone.
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Review from Carol D (Daughter of Resident) published on 20 September 2023
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Review from Thelma T (Daughter of Resident) published on 11 August 2023
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Reply from Heather Wilcox, Business Support Manager at Elm Lodge Residential & Nursing Home
Thank you so much for your lovely review, which we will pass on to our staff. We are so pleased we were able to help and support you at this sad time.
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Review from Michelle M (Granddaughter of Resident) published on 14 June 2023
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Reply from Heather Wilcox, Business Support Manager at Elm Lodge Residential & Nursing Home
Thank you. That is lovely to hear and we will pass on your comments to our wonderful team.
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Review from J W (Daughter of Resident) published on 21 December 2022
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Reply from Heather Wilcox, Business Support Manager at Elm Lodge Residential & Nursing Home
Thank you for your lovely review. We are so pleased your mum has settled into life here!
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Review from Emma D (Daughter of Resident) published on 8 September 2022
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Reply from Heather Wilcox, Business Support Manager at Elm Lodge Residential & Nursing Home
Thank you for the great feedback, we will pass your comments to our lovely staff and we have fond memories of your mum and the whole family over the years.
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Review from S S (Wife of Resident) published on 30 May 2022
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The Review Score of 9.5 (9.478) out of 10 for Elm Lodge Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.697 for Elm Lodge Residential & Nursing Home is calculated as follows: ( (83 Excellents x 5) + (36 Goods x 4) ) ÷ 119 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.781 Points relating to the number of positive Reviews for Elm Lodge Residential & Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 10 Positive Reviews ÷ 12.8 = 0.781
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Jul 2023
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