The Knolls Care Centre

Plantation Road, Leighton Buzzard LU7 3JE
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9.5 35 Reviews
  • The Knolls Care Centre, Leighton Buzzard
The Knolls is set in secluded and attractive grounds, with plenty of room to stroll or sit and enjoy the peaceful and charming surroundings, located to the north side of Leighton Buzzard.

Inside, the charm and character of the Grade II listed building has been maintained throughout, with a delightful reception area providing access to elegant Victorian surroundings, which include spacious double lounge rooms and an adjacent, timber-panelled dining room. An extensive refurbishment programme has been completed, further enhancing the environment and the facilities.

The Knolls provides 56-beds in total, all of which are en-suite, and offers the advantage of a full range of care levels within one location, enabling significant flexibility to fully meet care needs without the need for additional, or multiple moves.

Care Provided by The Knolls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dawn Bishopp (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for The Knolls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,465
    • Self-Funded Nursing Care £1,270 – £1,465
  • The following are excluded hairdressing, chiropody and escort to appointment services


  • (these prices are only a guideline, please contact The Knolls Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No visiting restrictions and visitors are welcome at all times


  • Parking
  • Ample parking on site


Total of 35, showing 21-35
9.5

The Knolls Care Centre has a Review Score of 9.5 (9.531) out of 10, based on 11 reviews in the last 2 years. Over all time The Knolls Care Centre has 35 reviews.

Overall Experience

  • 24
  • 10
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35
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Overall Experience  Overall Experience 4.0 out of 5

My father has been in this home for 4 months now and is well looked after and is happy with his care. The staff are always welcoming and helpful to me every time I contact them. The home is clean and is set in a lovely part of Bedfordshire.

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Overall Experience  Overall Experience 5.0 out of 5

My gran moved to the care home when her dementia got worse and it was no longer safe to be at home. It was very hard as she was still very independent but the staff within the care home helped her settle in quickly whilst keeping us updated. Throughout the time my gran was in the home, the staff were
nothing but friendly and loving and my gran became very fond of them all. My gran, unfortunately, died in April but in the lead up to this, the staff were so accommodating, making sure we got to say our goodbyes and spend some decent time with her. It really was appreciated. Members of staff were all coming up to say goodbye to her which shows they truly care for their residents. I can’t fault the care home at all. I really am happy with the care my gran received. I enjoyed going to see her and I was quite fond of the staff myself. I wouldn’t hesitate to have another family member sent there if the need ever arises. Thank you to everyone at the Knolls for all you do on a daily basis.

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Overall Experience  Overall Experience 4.0 out of 5

As everyone is aware, it has been a tremendously difficult time for care homes and their staff, residents and residents' families. My Mum and Dad went into the Knolls at the beginning of January at the height of the lockdown, in what was a critical situation. Both settled very well and the home cared
for my Dad as he reached the end of his life. The staff showed compassion and treated my Dad with dignity and respect, as well as keeping me informed, all the way. Dad sadly died at the end of January and the staff were left to deal with Mum and her rapidly deteriorating Alzheimer’s. They have been kind and compassionate with Mum. I have not been able to access all the home yet, when I visit Mum but I have been very reassured so far. Mum looks well and I know she is safe. Once I have more access, I am sure I would be able to complete a more considered review.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise or recommend The Knolls highly enough. After the feelings of immense guilt about having to consider a home for our mum, we made the difficult decision that she did indeed, need full-time care. The transition has been stress-free and as seamless as it possibly could be. The management
and staff have done, and continue to do everything they possibly can, to ensure our mum was put at ease, in a home from home setting, her every need being met and accommodated to, whilst still encouraging independence, wherever possible.
Mum loves The Knolls! She has made friends, the carers are lovely, the food is good and she joins in all the various activities, as well as enjoying the beautiful garden. The experience of choosing the Knolls has surpassed all expectations and it was the best decision we could have made for our mum.

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Overall Experience  Overall Experience 4.0 out of 5

At very short notice, The Knolls was able to provide convalescence for my mum after a fall and an operation in hospital on a broken femur. The care staff were excellent, and after a 2-week stay, Mum had regained her confidence was walking well and ready to return home. The manager couldn’t have been
more helpful.

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Overall Experience  Overall Experience 4.0 out of 5

I have been well looked after and treated with kindness and dignity, and to see how the staff look after their clients were heartwarming. I understand from my son, the manager and staff have liaised well with him and kept him informed of my progress and helped out organising carers at home. Clothing
going missing in the laundry was a small problem, and I seemed to get another residents items, but it was soon sorted. Meals were mostly adequate and enjoyable.

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Overall Experience  Overall Experience 5.0 out of 5

My uncle spent his last 8-days in the care of The Knolls Care Centre, being transferred there from the hospital for end of life care. The staff were amazing, treating him with care and dignity and keeping me well informed as to his health on any given day. The home itself has a comfortable vibrant atmosphere.
During my visits, I saw members of staff interacting with residents, encouraging movement and chat. I wish my uncle had been well enough to join the residents for companionship and entertainment, but I can rest easy knowing he was in a safe, clean, comfortable place where his needs were all met well.

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Overall Experience  Overall Experience 4.0 out of 5

My mother was in Knolls Care home only for a short time of 13-days respite until she passed away. I would like to thank the staff for their care and affection to make Mum comfortable. They were always friendly and went above and beyond to help satisfy Mums needs and assist me through this sad period.
The management was helpful with the paperwork at this very stressful time.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for 21 months now. I have found the staff at the home to be approachable and caring throughout. They have taken the burden of worry off my shoulders as I know that she is in good hands. I am very grateful for the care they are giving my mother.

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Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the way my husband has been treated during the time he has been a resident at the Knolls. The staff quickly got to know his ways and they are always very kind and thoughtful.

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Overall Experience  Overall Experience 5.0 out of 5

My father was extremely overawed by his stay in The Knolls. He was very impressed with the care shown to him by all staff, in his words 'magnificent'.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for almost a year and the level of care she receives is excellent. All the staff are friendly and very caring. I'm kept up to date with any problems or changes. Would definitely recommend the Knolls to anyone considering a care home for their loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

Only one internal visit then lockdown, however outside visiting allowed and that made all the difference. Now inside visiting in a nice setting. The person I visit is comfortable, settled and cared for really well.

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Overall Experience  Overall Experience 5.0 out of 5

I am extremely delighted with The Knolls. Mum has been there for nearly two years and in all that time I have been impressed by the kindness and professionalism they have displayed. The home is clean and the food is excellent. My mum is happy and contented which gives me constant reassurance that she
is being well looked after. I feel when we found this care facility, we landed on our feet. Excellent, cannot praise enough.

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Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful and keep in touch if/when there are any changes.
Management were particularly helpful when my father first went into care. Also, the staff have been a great support throughout lockdown.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for The Knolls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for The Knolls Care Centre is calculated as follows: ( (99 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 127 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.893 Points relating to the number of positive Reviews for The Knolls Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 10 Positive Reviews ÷ 11.2 = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Dawn

Dawn Bishopp

Job Title: Registered Home Manager

Registered Home Manager


George

George Butnaru

Job Title: Deputy Manager

Sabia

Sabia Chogley-Patel

Job Title: Business Administration Manager

Business Administration Manager