Review from Sheila C (Partner of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience

My partner was sent to Meppershall after a short stay in hospital. I was apprehensive about how he would react but needn't have worried. The staff were amazing, from the first day he was admitted, to the day he passed. Nothing was too much trouble, his room was comfortable and clean, as was everywhere

else in the home. Everyone showed him and all of us kindness and were extremely caring, and even after he passed, they contacted me to check on me. I am very grateful to everyone at Meppershall, and cannot recommend them highly enough. Thank you all.

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Review from Greg H (Nephew of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

We have had nothing but a first-class experience with the New Meppershall Care Home. Our elderly Aunt was in desperate need of care and a place of safety for the last two years of her long life. The staff were so personable and patient throughout and ensured she was very much treated with respect and

dignity as an individual. This was so important to us and provided us with huge comfort that she was being properly looked after and loved. When our Aunt eventually passed, the staff was fantastic and ensured our handover to the funeral directors was seamless and professional, they couldn't have been more understanding and caring throughout. We as a family have had a hugely positive experience with New Meppershall Care Home and would not hesitate to recommend them to others who need care and love.

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Review from Suzy W (Stepdaughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

I would just like to say what an amazing care home with very friendly staff who were always pleasant while we were there. Nothing was too much trouble for them. There are always cleaners there whatever time of day.
My stepfather was very well looked after for 8 weeks until he sadly passed away peacefully

at the home. My mum and family were very happy and my stepfather was too while he was there. We would definitely recommend the home.

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Review from Steve K (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

Mum went to New Meppershall Care Home at the end of August 2023 and stayed until mid-January. As a family we were initially angry and annoyed that she'd been placed here....how wrong we were! Meppershall couldn't have helped Mum more and we as a family were upset that she couldn't stay for longer. The

whole team were outstanding and lovely but special thanks to three members of staff in particular and the manager. Mum's now moved closer to her own home in another location and seems to have settled in quickly but our family couldn't recommend Meppershall enough for the care they gave mum. We'll definitely keep in touch!

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Review from Gillian G (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

I would like to endorse the ‘home’ for their exemplary care of my mother. She was very well looked after during her stay there. The home itself was spotless and smelt fresh. She was always telling me how lovely the carers were. They were kind, gentle and patient, and took great care when washing/dressing/moving

her.
They made sure that she was kept clean and comfortable, and the laundry service was second to none! We were very impressed with the way the medical staff at Meppershall took care of Mum.
Very important to my mum was the food! The menu was varied and looked appetising. It was well prepared and presented, and ‘hot’ food always hot.
There were plenty of activities for the residents. While she was there, she was visited by two small ‘trick/treaters’ giving out sweets, she watched some fireworks, there were weekly visits from a therapy dog, a pantomime, carol singing with children from a local school, and an entertainer who sang Christmas songs.

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Review from H D (Daughter-in-law of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience

Very efficiently run home, with caring and approachable staff who really care for their residents and their families.
Everywhere is very clean but not clinical. There is always staff around to help and assist with any queries/requests.

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Review from Beryl P (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

Ever since my mother moved to New Meppershall Care Home I have found everybody very helpful and caring. I am very glad I picked Meppershall to look after her.

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Review from G F (Wife of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My husband stayed at New Meppershall Care Home over several weeks for assessment, before moving to a permanent nursing home.
Without exception, all the staff were polite, friendly, always available to help and showed empathy, which was very comforting during the stay.

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Review from L L (Daughter-in-law of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience

My father-in-law was cared for well and comfortably while his broken collar bone healed. The staff were polite and friendly and kept us well informed of his progress. The home was clean and well-presented.

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Review from Carl B (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience

Although Mum’s stay here was short, the care and attention she received was fantastic.
It was her birthday when she arrived, I only mentioned it as an aside, but a cake was arranged at very short notice.
It was a confusing time for Mum after her stay in hospital and all the staff did their utmost

to make her feel welcome and we know she was very well cared for. As a family, we’re all very grateful - thank you.

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Review from J B (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

Can’t thank everybody enough for their kindness and help during a very difficult time. They are always professional in their approach, but more importantly, they are always thoughtful to my mother and all the family.

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Review from L T (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience

My mum was really well cared for and happy, she particularly enjoyed the social interaction and was never left alone. We always felt very welcome too. The staff and carers are so kind and friendly. She spent time at New Meppershall for a few weeks of convalescence after hospital.

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Review from Juliet T (Granddaughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience

My gran spent a few weeks here whilst waiting for a permanent residence elsewhere and the care she had was very very good. The building was well secured and you had to be buzzed in to gain access. The room she had was quite spacious and had all the facilities she needed. The carers were very friendly

and more than willing to assist her when needed. The building was clean and tidy and staff were always available to speak to.
She had 3 meals a day and was always offered desserts in the evening. Tea and coffee were always available and orange juice was supplied with dinners.
You can make the room your relatives/friends home by bringing in their belongings. A TV is in the room with a wardrobe, drawers, bed, bedside drawers and sink. Anything extra you can think of you can take in yourself.
You can trust that your relative/friend will be safe here.

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Review from M H (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

My mother was admitted from hospital to New Meppershall with both nursing and dementia care needs. From the moment she arrived the team couldn’t have done any more than they did to ensure she was as comfortable and cared for as possible and this is mirrored with the way visiting family are welcomed

and kept up to date. Their professionalism, caring and attention to detail whilst retaining a feeling of family and community is second to none. It was an anxious time for us as a family when mum was admitted to a home. But our concerns immediately disappeared when we met everyone and saw how warmly mum was welcomed and settling in. It is impossible to thank or praise the team at New Meppershall enough.

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Review from Debby P (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience

Lovely modern, home in all aspects. Staff always on hand for both residents and visitors when required. Lots of activities for all residents both internal and external. Extra services provided eg hairdressers, manicurists, chiropodists, even care home cats. Residents taken on day trips to the seaside

whilst my mum was there, she loved the day trip.
Good food and drinks throughout the day.
Visitors/entertainers regularly visit the home.

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Review from Clive C (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience

My mother has been extremely well cared for at New Meppershall Nursing Home. She moved there from hospital approximately six months ago. Initially, she was losing weight, but this was monitored and controlled by the nursing staff who made sure her diet was improved and she is now as healthy as we can

expect for a 96-year-old.
All the basic day-to-day requirements of care are carried out to a high standard.
My mother is now reasonably happy in her situation as are all the residents that I see when visiting. There are good attempts to keep them entertained within their own limitations.
Overall, I am very happy with the care she receives. There have been no issues which have caused me concern.

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Review from Anne P (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience

My mother and father moved into the New Meppershall Care Home in December 2014. Sadly, my father passed away there in 2015 aged ninety-eight, but my mother is still there. I have been very happy with the nursing and care that they have both received, so much so that I moved my aunt into the care home

in January 2020. My aunt is now one hundred years old and my mother will be ninety-seven next month. They have been well looked after and have both been very happy there.

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Review from Lynn S (Niece of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

My aunt was admitted from hospital and from day 1 the staff have been wonderful. From being unhappy and anxious she is now much more relaxed and feels safe. She tells me all the staff are very kind and this has been our experience as visitors too.
A personalized care plan was written very quickly

and the staff use this to provide a very professional and personal service.

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Review from J T (Partner of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience

The home is very much family oriented, the nurses and care staff are always friendly and obliging.
Help is always on hand if I have any worries or concerns I am able to speak to the manager
or a member of the office staff, and I know they will always do everything they can to assist in any way they

can, which is very reassuring.
I would like to thank New Meppershall for being a very special nursing home.

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Review from M H (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

Mum has been in the home for 2 months, following a major stroke, whilst also suffering with Alzheimer's. The family have been delighted with the care mum has received - so much better than when she was in hospital. The staff are always friendly and happy to answer questions about her care, and she is

always clean, happy and cared for when we visit. Her complex needs are always met with a smile and we have total confidence in the care and attention she is receiving. She has a lovely room looking over the garden, and I cannot thank the staff enough for everything they are doing. It is clear how much they value their work - the rooms are thoroughly cleaned every day and mum is always treated with the utmost dignity and respect, whether they are feeding, cleaning, changing her or just popping in to say hello.

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New Meppershall Care Home

Care Provided by New Meppershall Care Home

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Funding & Fees Guide for New Meppershall Care Home

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