Review from Christine B (Sister of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

My son and I paid an unexpected visit to my brother which was a very pleasant experience. The staff are all so very caring and you can see they are dedicated in the work they are doing. I feel that since my brother has been in the care home he has improved so much it is now a pleasure to visit. I thank

each and every one for their endless patience and care.

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Review from Mavis K (Wife of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

My husband has only been in this care home for a week, having spent the previous five months between hospitals and a care home, during that 5 months he lost about two stone in weight and was confined to bed or a wheelchair due to the possibility of falls. Just prior to his admission to New Meppershall,

the source of his problems was finally diagnosed in hospital and treated, but he was left extremely weak and listless. He has made significant strides in his recovery here, becoming mentally alert and aware of his surroundings, and even stated that 'the staff here are ever so nice....'. That is such a comfort when you cannot be there frequently, and he appears also to have begun the long road towards regaining some mobility, which was fine five months ago before all his admissions and changes of environment. I have yet to see an unhappy looking staff member - all greet you with a smile and nothing is too much trouble. Cannot thank the staff enough for making the home so welcoming.

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Review from Carolyn D (Niece of Resident) published on 19 September 2022
Submitted via Website • Report

Overall Experience

New Meppershall Care Home was friendly efficient and very caring to my Aunt.
Nothing was too much trouble for them.
They were professional in their care as well as friendly and compassionate.
They made visiting easy with nice lounge areas for friends and family with tea and coffee facilities. Lovely

for me as I live 300 miles away. I cannot recommend it highly enough.

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Review from Alexandra S (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience

My mother was admitted to Meppershall from hospital having had a fall at home, fracturing her hip. Mum has several health issues: almost blind, dementia, arthritis and her recent fracture. The staff have been lovely from the start - kept us informed of what was happening, very aware of Mum's care needs

and have met these very well. Mum has been very happy, peaceful and settled at Meppershall - it's only because of a placement which is next door to my father's home that she is moving on. Thank you to everyone at New Meppershall.

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Review from Martin K (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

The management are very quick to respond to emails and enquiries. The staff are always friendly and helpful. My dad is well cared for by the staff. He's happy at the care home. He loves being in the garden which is well maintained.

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Review from R G (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My mother's condition means she needs to feel safe and secure in a homely environment which she totally does at New Meppershall Care Home. She is settled and surrounded by very caring staff 24/7 who go over and above to make her days good. As a family we can relax knowing she is safe and so well cared

for.

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Review from Kellie P (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

I have been so pleased with the care my mother-in-law has been receiving. Everyone has been so helpful and makes you feel part of a family. It been lovely seeing my mother-in-law joining in with the activities and being invited for a day trip to the seaside. Thank you all for making a very difficult

time much easier for us.

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Review from Alison C (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience

My father has Alzheimer's Disease and Vascular Dementia, and has been a resident at the New Meppershall Care Home (Daffodil Unit) for almost two years. During this time, he has been looked after with loving care and has been treated with dignity. He has a one-to-one carer with him during the day and,

as this tends to be the same person, it means that if there is any change in my father's mental or physical state, this is noticed immediately. The staff at the home are very helpful, caring and friendly. Any issues are communicated to our family very promptly, which is greatly appreciated. They have accommodated visits throughout the lockdown, which has helped my father's mental health. This has also helped my mother's mental health, as she has been allowed to visit my father on regular occasions. The communal areas of the home and my father's room are always clean. The staff go the extra mile to ensure that everyone is looked after really well and all special occasions are celebrated.

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Review from Liza D (Father of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience

My father went in last year on respite for 6 weeks. The staff all made him feel part of the home.
After the 6 weeks was up he stayed on in the home. He loves all the staff they are very caring and listen to each person's needs.
I would fully recommend this home nice and clean and friendly.

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Review from Paul G (Son of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience

I have been so pleased with the care my mother has received in the last 20 months at New Meppershall. The staff are absolutely wonderful and any issues are communicated promptly and with compassion.
Mum has dementia and has settled really well into Daffodil House - the dementia unit. Her room is

absolutely immaculate and every time I visit she loves to explain how comfortable and spacious her room is. Mum was very house-proud before dementia became severe, and she is always full of praise for how clean her room is. The En Suite shower room is spacious and always immaculate.
Mum always praises the standard of the food and is well cared for.
I am very pleased to see New Meppershall now has a good rating for its care. Totally deserved in my opinion.

Reply from Sharad Saraogi, Director at New Meppershall Care Home

Thank you for your kind words, Paul. It means so much to the team.

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Review from Julia G (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

We took Mum for respite in March 2022. She was made very welcome and they have nursed her back to health. All the staff have been welcoming when we visit, despite Covid restrictions. Any questions we have raised have always been responded to quickly and updates on Mum with regard to her health and

well being has been so helpful to us. The staff have shown great care and consideration. Mum will soon become a permanent resident and we are confident in the care she will receive, knowing they will give her guidance, and encouragement and she will be safe. Thank you to everyone involved.

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Review from Simon C (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience

The service is and has always been excellent. Both parents were cared for together in the home within the dementia unit. The whole process was new to me from application to handling their passing. The team helped me at every step and supported them as a couple where ever possible, providing as close

to normal daily life as possible.
During events that required additional medical intervention, they would take the necessary steps without hesitation, most of the time, the reply to my question of, "Ok what do you need me to do?", the reply was, "We are just calling to let you know, you don't need to do anything".
Even during the challenge of COVID, they quickly put systems in place to maintain contact and as rules became more flexible, the team provided and adapted facilities to accommodate more interaction.
Team members took the time to find out personal and historical family information to help them celebrate their past memories.
Thank you for everything you did for them both.

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Review from Amanda K (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My dad was transferred to New Meppershall in April for end of life care. I can honestly say this care home is amazing. They are extremely thorough, extremely clean, the rooms are great, great facilities, the staff are on it, from the nursing to the carers.

Meppershall has shown they are far more

superior in every way. The care plan is way above the previous standard. The nurse is exemplary in the care of my father's wounds and I am given regular updates with regards to my dad's health and treatment. The home treats my dad as if he is one of their family and they spoil him with regular visits to check on him even if it is not in the care plan or for a cup of tea, they just look out for everyone. Dad has regular cups of tea and desserts in-between meal times. I have also seen carers go to a resident letting them know their favourite programs is on.

Their review percentage needs to be changed, it is far too low. I can not fault Meppershall in any way.

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Review from Steve S (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

Outstanding care given by all the team at New Meppershall, everyone is so friendly and helpful. Dad was there for assessment and has moved to a nearer home but had it been nearer to me I would have no hesitation in having Meppershall look after dad as they treat everyone as a family member. The care

given is so personal you couldn't wish for a safer and more positive place for your parent to go to, if they cannot be with you. Thanks for all the care and attention the team has given dad.

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Review from Lisa S (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

Excellent all-round care. The previous care home injured my father after three weeks of end of life care. He was always cold and bent up at the end of a foot of the bed on creased and rumpled sheets. New Meppershall genuinely care about their residents, dad is always comfy, secure and laying correctly.

He is very well cared for, would highly recommend.

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Review from T W (Granddaughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

The staff at this care home are really lovely. They kept nan topped up on pain relief so she wasn't in pain and kept us topped up with drinks and food even when we were there towards the end of the night. They decorated the home for nan's 100th birthday and got her a cake as well, which they came in

with candles singing happy birthday to her. Also sang happy birthday for my mum's 70th birthday which was lovely. The meals are lovely there. Thanks so much to all the staff.

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Review from Gary W (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

My mother was taken to the home at the end of January for an end of life stay and she was there for almost 4 weeks. The care she received was unbelievable. I was able to visit every day and was always made very welcome. I got to know the staff very well and I have so much admiration for all of them

because they did their absolute best to make my mothers stay as comfortable as possible.

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Review from Shirley W (Friend of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

I have visited a very good friend of mine on 2 occasions now. I have found all the staff extremely friendly and caring, going that extra mile, nothing is too much trouble. The home itself is of a very high standard, and spotlessly clean. The rooms are lovely and homely. I wouldn’t hesitate to recommend

this home.

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Review from Sam G (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience

Excellent care was received for mum with really caring and helpful staff. Can not recommend them highly enough. The care and compassion we received when mum passed away was second to none and we felt supported and cared for during mum's stay there.

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Review from Elizabeth R (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

After a difficult start for my father, who was very poorly when he arrived, we cannot thank the staff enough for the care and support they gave both him and the family during his stay at New Meppershall. Their empathy, understanding and professionalism made his last few months so much more bearable

as he battled his cancer.
Thank you all for everything you did.
We will be forever grateful.

Reply from Abhinav Saraogi, Director at New Meppershall Care Home

Thank you very much for your kind words, Elizabeth.

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New Meppershall Care Home

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