Review from Eleanor P (Daughter-in-law of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience

This care home was only responsible for my mother-in-law for a month as she deteriorated quickly and needed palliative care. They did really well on keeping me informed and were ahead of the game with ordering meds for the syringe driver for example. They knew what they were doing at vast contrast to

the other home my M-I-L had been in. This meant I could relax and know that they were on it! When someone is dying some dignity is a must and they offered this as what was obviously their standard care and I would know as I am a nurse! I am so pleased she ended up here and my only regret is that I could not move her sooner because of covid! A very big thank you to all the staff you are all much appreciated by our family.

Reply from Sharad Saraogi, Director at New Meppershall Care Home

Thank you for your kind words, Eleanor. Whilst it is their duty, appreciation of their efforts means so much to them.

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Review from Angela (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience

Dad was cared for at New Meppershall for five and a half years and we were very happy with the consistently good care he received. The staff are amazing - hard working and very caring. In Dad's last days it felt like they were our extended family, caring for us as well as Dad. We can’t thank them enough

for all they did for us all.

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Review from Nick C (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

It was a great comfort to us to see what care and affection my mother received from the carers, nurses and office staff at New Meppershall. They also had time to listen to us as well when we needed to offload some of the stress that had built up prior to getting mum into the home. I cannot thank everyone

enough for their care and professionalism.
I know mum enjoyed the many and varied activities laid on. It was great to be able to see the pictures on the private social media page of her smiling and enjoying herself.

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Review from Nick (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience

My Mother was transferred here after her previous care home went out of business. Well, they say blessings come in many packages. From day one my mother and all members of the family were treated with nothing but kindness, care and consideration for all our needs.
The rooms are well decorated and

well equipped for each persons needs and requirements.
My father visited my mother daily and was equally cared for, with refreshments and a cooked lunch if he required one. New Meppershall, is a well run, very clean and active place to be a resident in, if I ever needed nursing care, here would be my first choice.

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Review from R B (Husband of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care both day and night. The staff are excellent and very caring. The home is well kept and clean and tidy. My wife is very settled in New Meppershall and she is stimulated by the individual care and activities. Whilst recognising the difficulties, greater oversight of personal

clothing would be appreciated.

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Review from Frederick K (Nephew of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience

I found the facilities well kept: both rooms and common areas were clean and organized. The staff were friendly and attentive to the needs of the residents. From the interactions I observed, it was evident that the staff knew the subtle needs of each individual. The staff also interacted among themselves

in a professional and co-operative manner. The overall atmosphere was welcoming.

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Review from Ian M (Resident) assisted by family/friend published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

Warm and friendly staff. Good food. Medication dispensed on time. Staff always checking my wellbeing. Room was good. Activities were good. Interacted well with other residents. Only negative was morning staff were under pressure daily.

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Review from Herb P (Nephew of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

The staff at Meppershall demonstrates acts of love each day in caring for and keeping the residents happy and engaged. This is especially poignant since my uncle who lives there, has no living relatives in the UK and we are so far away. Yet, through social media, we are able to see and participate in

the daily activities between residents and staff. Our uncle recently celebrated his 92nd birthday and we were part of the celebrations via a video phone call; as if we were right there face to face. Meppershell far exceeded our expectations. Keep up the good work!

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Review from A B (Power of Attorney of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care received day and night. Staff are brilliant, home is very clean and tidy. Food is very good. Activities are varied and good fun. Resident is very happy every day and enjoys everything. Given her services we couldn't give at home. When visiting feel very welcome and asked to

join in activities. She loves the cats which live in the home too.

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Review from L S (Wife of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience

This is the first time we have used this care home, and certainly wished we had found it before. My husband really enjoyed his stay and is happy to go back for his respite. Staff excellent, food excellent, very clean and nothing is too much trouble. Would thoroughly recommend.

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Review from Stephen (Husband of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience

My wife was transferred to this care home from hospital in a very poorly and confused condition. The staff were very understanding and respectful. Due to the long battle she had endured she, unfortunately, was only at this care home from Friday to the following Wednesday when she passed away. In the

time she was there all members of staff were considerate, respectful, helpful and compassionate, not only toward my wife but to myself and other family members when visiting. Even at my wife's funeral, a member of staff attended to pay her respects.

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Review from Susan B (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Mum went to New Meppershall for a period of rehabilitation, from hospital following a fall at home. The aim was to get mum safe and confident with her new frame to be able to come back home.
Mum had never experienced a Care home before, but she settled after a day or two with the staff encouragement.

Mum really enjoyed the share lounges and the company of the other residents. The activities were fun and she loved the mother and toddler group who use the facility.
The staff were very good and nothing was too much trouble for them for the whole of mums 2-week stay.
We have achieved mums aim and she is now back home. Many thanks to.

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Review from S M (Son of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience

I highly recommend, my mother has been a resident since May and has been helped to settle in and feel part of the family at New Meppershall.
Professional friendly care and support in a loving and safe environment.

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Review from Bernard (Husband of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience

My wife has been resident in New Meppershall Care Home for more than three years, suffering from increasing dementia. During that time she has been looked after by a succession of carers, all of whom have treated her with care and consideration.

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Review from Rosemary B (Sister of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience

My sister has been a resident of New Meppershall Care Home since February 2017 when she had suddenly become unable to live independently. There was little choice, so I was relieved and delighted to find New Meppershall. The home is clean and well cared for and the staff are professional, friendly and

helpful. They make my sister and her visitors feel welcome and show affection towards her and other residents. Although my sister's dementia makes her difficult, the carers treat her with patience and respect. She moved to a different room earlier this year giving her more space and her own en suite and she seems happy there. Activities for the residents have seemed a bit variable but I am pleased that a new team is being formed to improve the issue. New Meppershall is not the most convenient place for me to visit as I am in the next county, but I have found nothing to compare with this home which would be more accessible.

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Review from Linda F (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience

My mum came here for respite, so we could have a holiday. She liked it so much she did not want to come home. She is looked after so well by the most caring staff that attend to her needs with a smile on their faces. I couldn't thank them enough for their dedication. Mum is very happy there and wouldn't

want to be anywhere else.

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Review from Linda F (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience

My mum came here for respite, so we could have a holiday. She liked it so much she did not want to come home. She is looked after so well by the most caring staff that attend to her needs with a smile on their faces. I couldn't thank them enough for their dedication. Mum is very happy there and wouldn't

want to be anywhere else.

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Review from Valerie B (Wife of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Meppershall care home on the 25th January 2019. Sadly he passed away on the 8th February 2019. The care and love and support he received were beyond excellent. From the moment he was helped into bed he relaxed and was happy.
Myself and our family were looked after excellently

and always made to feel welcome.
I would highly recommend this home to anyone as superb.

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Review from Craig S (Son of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience

After my father suffered another stoke he went here after he was transferred from hospital. On every visit the place and staff were amazing, always clean and tidy and staff very cheerful and helpful.

I truly believe if it wasn't for the staff there my father wouldn't be with us today, he is almost

back to 100% of his old self.

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Review from Lyn M (Sister-in-law of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience

I cannot praise too highly the care and consideration shown to my brother-in-law during his stay at New Meppershall. The staff are friendly and dedicated and cannot do enough to ensure his comfort.

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New Meppershall Care Home

Care Provided by New Meppershall Care Home

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Funding & Fees Guide for New Meppershall Care Home

Facilities