Milton Ernest Hall Care Home has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years. Over all time Milton Ernest Hall Care Home has 73 reviews.
Review from L T (Daughter of Resident) published on 21 March 2025
Submitted via Website •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with the care your Mother in Law is receiving at Milton Ernest Hall. It is a pleasure to have you all as part of the Milton Ernest Hall family. I will pass on your review to the staff. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C E (Sister of Resident) published on 21 March 2025
Submitted via Website •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for taking the time to leave us a such a lovely review. We are so pleased you are happy with the care your brother is receiving at Milton Ernest Hall. It is such a pleasure to have you all as part of the Milton Ernest Hall family. I will pass on your kind review to the staff. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline M (Daughter of Resident) published on 21 March 2025
Submitted via Website •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for your lovely review - it is an absolute delight to care for your father at Milton Ernest Hall. He has settled into the home so well and it is lovely to have him as part of the Milton Ernest Hall family. I will pass your lovely review onto the staff - thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Henny K (Husband of Resident) published on 21 March 2025
Submitted via Website •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for your lovely review - it is a pleasure to care for your husband and we are so pleased you are happy with the care he receives at Milton Ernest Hall. I will ensure your kind review is passed onto all the team. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bryn D (Son of Resident) published on 5 November 2024
Submitted via Postal Card •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you so much for your lovely review. We are so pleased you are happy with the care your father receives here at Milton Ernest Hall, and we are delighted to have him as part of the family. I will pass on your honest review to the team. Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine P (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for your beautiful review of Milton Ernest Hall. We absolutely love having your mother as part of our Milton Ernest Family. I will ensure your kind words are passed on to all the team. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susie B (Daughter of Resident) published on 11 October 2024
Submitted via Website •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for taking the time to leave us a lovely review. We are so pleased you were happy with the care your mother recieved whilst at Milton Ernest Hall. I will ensure your review is passed on to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Great-Niece of Resident) published on 28 August 2024
Submitted via Postal Card •
Report
Reply from Vicky Hornibrook, Registered Manager at Milton Ernest Hall Care Home
We're so pleased to receive such wonderful feedback, thank you for taking the time to review Milton Ernest Hall. I'll make sure the team receive your lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Regular Volunteer) published on 26 July 2024
Submitted via Postal Card •
Report
Reply from Victoria Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you so much for your kind review. I have some lovely fond memories of your mother and it was an absolute pleasure to care for your mother in her last years. Your precious time is so gratefully received by the residents, and they thoroughly enjoy your visits and your beautiful reading. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fred D (Husband of Resident) published on 23 July 2024
Submitted via Postal Card •
Report
Reply from Vicky Hornibrook, Registered Manager at Milton Ernest Hall Care Home
Thank you for taking the time to leave us a lovely review. We are so pleased you are happy with the care your wife is receiving at Milton Ernest Hall. I will pass on your review to the staff. Thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Friend of Resident) published on 10 July 2024
Submitted via Postal Card •
Report
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home
We're so pleased to receive such wonderful feedback, thank you for taking the time to review Milton Ernest Hall. I'll make sure the team receive your lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda W (Resident) published on 22 April 2024
Submitted via Postal Card •
Report
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home
Thank you for your lovely review. We are delighted to have you as part of the Milton Ernest Hall Family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven G (Son of Resident) published on 13 February 2024
Submitted via Website •
Report
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home
Thank you so much for your lovely review. It is our absolute pleasure to look after Mum, and of course we love seeing you too!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian R (Daughter of Resident) published on 19 January 2024
Submitted via Website •
Report
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home
Thank you so much for your lovely review! It is an absolute pleasure to have your mother as part of our Milton Ernest Hall family and we are delighted you enjoy your visits. I will pass on your feedback to the team, thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C O (Power of Attorney of Resident) published on 12 January 2024
Submitted via Website •
Report
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home
Thank you for your lovely feedback and lovely review of the home. I will share this with all the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren K (Son-in-law of Resident) published on 29 December 2023
Submitted via Website •
Report
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home
Thank you so much for your lovely review. I will share these with the staff. Thank you for being part of the Milton Ernest Hall family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue K (Daughter of Resident) published on 29 November 2023
Submitted via Website •
Report
Reply from Vicky Hornibrook, General Manager at Milton Ernest Hall Care Home
Thank you so much for your lovely feedback. It means so much that you and your mother are happy at the home, and I will ensure your comments are passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia A (Daughter of Resident) published on 29 September 2023
Submitted via Website •
Report
Reply from Vicky Hornibrook, Deputy Manager at Milton Ernest Hall Care Home
Thank you so much for your lovely review and kind words. It was a pleasure to have you, your father and all the family as part of our Milton Ernest Hall family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Respite Resident) published on 3 May 2023
Submitted via Postal Card •
Report
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home
Thank you for your kind words. We are so happy that we were able to be part of your recovery journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L G (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card •
Report
Reply from Heather Donnell, Home Manager at Milton Ernest Hall Care Home
Thank you for your kind words, I will share these with the staff. Thank you for being part of the Milton Ernest Hall family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.914) out of 10 for Milton Ernest Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Milton Ernest Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 222 Ratings = 4.914
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Milton Ernest Hall Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Dec 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2012
Hello! I’m Vicky, Registered Manager at Milton Ernest Hall.
I started at Milton Ernest Hall in October 2012, and I haven’t looked back since! I started my journey as a Healthcare Assistant and have been given opportunities to work my way up in various job roles. Since being appointed Deputy Manager in September 2022, I have now gone on to become the General Manager of Milton Ernest Hall in January 2024, I am committed to ensuring Milton is a loving and supportive environment for both residents and the team. I strive to create a home where everyone feels valued, cared for and happy.
I love working within the care sector because every day is entirely different and yet every day you know you are making a difference to someone’s life. I love to see the residents and team smiling, laughing and enjoying life, it inspires and motivates me to continue doing the best I can to ensure everyone is happy and living their life, the way they want to! I am lucky to work alongside a great team of dedicated, caring people who go above and beyond every day.
Every day is different, but every day is also always full of happiness, laughter and love. We are a family and that is the reason why I have been here for so long. My favourite part of the day is the morning, I love mornings! I always go around the home to say “Good Morning” and have a little chat with each person to make sure everyone starts their day in the best possible way, with a smile.
Milton Ernest is a home-from-home, and you will always be welcomed with open arms and a delightful smile.
Please do feel free to phone Milton Ernest Hall to chat with me or a member of the team to support you on your journey to finding you or your loved ones home from home.
Job Title: Healthcare Assistant
Joined: 2020
Hello, I’m Kelly. I am now the Dementia Coordinator at Milton Ernest Hall Care Home, Bedford.
From being at school, I always knew I wanted to be a part of the Care Sector and in February 2020 I found exactly where I wanted to be, Milton Ernest Hall.
When I first joined Milton Ernest Hall as a Healthcare Assistant, I found myself building great relationships with all the residents but more so with those in our wonderful Memory Care Community. I have a passion for dementia care and felt deep connections with those in our Memory Care Community as well as their loved ones, which has led me to become the Dementia Coordinator at Milton Ernest Hall.
My journey with Majesticare so far has been incredible. In 2022 I was lucky to win Majesticare’s Cosmic Care Award at their annual Majesticare Star Awards, which I was then nominated for the Great British Care Awards and The Stars of Social Care Awards (Hosted by Josie Gibson) which I became a finalist for in both awards. I then went on to win (2 years in a row) the Cosmic Care Award at Majesticare’s Star Awards in 2023!
Milton Ernest Hall and Majesticare are my family, and this is where I feel I belong.
If you are visiting the home, please do come and say hello.
Job Title: Administrator
Joined: 2020
Hello, I'm Olivia! When you first walk into Milton Ernest Hall I am the welcoming face you will find at the front desk of reception!
I have been an Administrator in the home for 3 years now! What I love about my role is being able to meet and get those that are visiting the home, as well as being able to get to know the lovely residents and families.
I feel very privileged that I get to work in such a beautiful building with so much history and character!
Job Title: Senior Nurse
Joined: 2015
Hello, I am Regina, a Senior Nurse at our home, Milton Ernest Hall.
I have been a part of the Milton Ernest Hall Family for a total of 11 years. I first joined Milton Ernest Hall in 2009, I left in 2012 but soon returned in 2015. I came back to Milton Ernest Hall because this is the only place that feels like home, since then I have never looked back.
Being able to take care of wonderful residents, and having the opportunity to get them back to good health gives me great joy and job satisfaction.
My infectious smile comes from my work and it radiates through my team and residents. We have a wonderful team at Milton Ernest Hall, that takes pride in ensuring our residents are provided with the best person-centred care.