Milton Ernest Hall Care Home

Bedford Road, Milton Ernest, Bedford MK44 1RJ
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9.9 73 Reviews
  • Milton Ernest Hall Care Home, Bedford
Milton Ernest Hall was built in 1856 and is the only country house designed and built by the noted architect Sir William Butterfield. An impressive Grade I Listed former Home to the Starey family, it is now beautifully refurbished to retain its character. As well as many years as a private residence, the house has been a base for US Armed forces during World War II and a country house hotel.

Milton Ernest Hall is part of the award-winning Majesticare family of care homes. With 25 years’ experience in caring for older people, the team are proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the sixteen aces of beautifully landscaped gardens.

Milton Ernest Hall is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Milton Ernest Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.

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Care Provided by Milton Ernest Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Hornibrook (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Milton Ernest Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Milton Ernest Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Milton Ernest Hall Care Home Reviews (73)

Total of 73, showing 41-60
9.9

Milton Ernest Hall Care Home has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years. Over all time Milton Ernest Hall Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from J D (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milton Ernest Hall and all its staff have shown great care and compassion whilst caring for my father. Staff are very professional and supportive in very difficult circumstances. My regret is that Dad was a resident for only two months at the very end of his life and unable to fully appreciate all aspects
of the care on offer. Milton Ernest Hall feels like a family home and relatives are treated as part of the family.

Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you, J D, for your lovely comment, it is much appreciated. We could not have done our work without all your support.


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Review from D G (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are very loving and considerate and show great concern for the mental and emotional welfare of the residents as well as their physical wellbeing.

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Review from Mary T (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here for over four years and was cared for very well. She was extremely ill when she arrived but the nurses managed to greatly improve her quality of life. When we visited it always felt as if we were coming into a home and not an institution, the staff were always friendly and always
had time to chat to you and one really felt that they worked as a team to do the best for the residents. The manager and nurses knew my mother very well and were always ready to listen and answer our questions.
Over the last seven months, the manager and all the staff worked incredibly hard to keep the residents safe and keep their spirits up in very difficult circumstances.

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Review from Ian G (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Milton Ernest Hall for four and a half years before she passed away at the age of 100. When she entered the home, we thought she had only weeks to live, but thanks to the incredible care provided she was able to live so much longer. Coronavirus provided a considerable challenge both
to us and the care home staff, but they rose to the challenge and did what they could to facilitate our contact with her. It made such a difference to have confidence that she was looked after well right to the end.

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Review from Neil R (Son of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to recommend this care home unreservedly.
My mother moved in just as lockdown started in March. Despite knowing none of the carers, and being cut off from friends and family, she was quickly befriended by the carers.
Staff genuinely know Mum well, and are able to lift her spirits even when
she’s not at her most co-operative. Several health issues require close monitoring, but the nurses have had these under control from day one. The activities team is very hard-working and creative, and we love to see their photos of Mum.
Despite lockdown restrictions and the risk of sudden staff shortages, the home manager and her team have stayed cheerful, maintained an enviable standard of care, and kept relatives updated with regular news emails. Majesticare’s policies also encourage continuity of care, with a focus on staff reward and retention, avoiding temporary staff who don’t know the residents.
Milton Ernest Hall is not cheap, but I believe it still offers good value for money.

Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you for the lovely comment Neil, it is much appreciated.


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Review from S S (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milton Ernest care home is run by an amazing manager, and all her staff are caring, and helpful. The activities staff are very tentative, thoughtful and keep everyone occupied under theses crazy times. The home has kept us fully informed at all times regarding their safety measures with regards to covid19.
They have dealt with this in a professional manner, considering how challenging this must be. Each and every one of the staff is amazing!

Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you for your lovely comment; staff read the reviews and often say how lovely it is to feel appreciated.


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Review from J L (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around several homes in the area for Mum. I live in London - Milton Ernest was the last home I saw and knew immediately this would be the place for Mum. Unlike most of the other homes I saw, the staff were warm, friendly and fun. When Mum went there after two horrible months in the hospital,
they were all patient, kind and caring. Her health has much improved. They genuinely care about her, and I thank them from the bottom of my heart for their true care.

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Review from Peter W (Son of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for over a year now and she has been looked after very well by all members of staff, it did take some time for her to settle and all needs have been dealt with by all the staff who have helped to make it a place where she is happy. Her family are always kept unto date with
any changes via newsletter and encourage visits where possible. During the current pandemic, the home has gone to great lengths to keep all the residents and staff safe.

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Review from A G (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, good facilities.

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Review from T H (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have enjoyed the facilities of Milton Ernest Hall for several years, and have been very pleased to be looked after here!

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Review from F B (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Milton Ernest Hall Care Home in September after spending a month in hospital after having treatment for chest and urine infections amongst other health issues. My dad was at end of life and was at the home for the appropriate care. The staff and care was exceptional, and during the last
two days before he died the staff extended their support to my sisters and I, which was such a comfort. We couldn't thank them or recommend this care home enough. Outstanding.

Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you for your lovely comment it is much appreciated. I am pleased that you and your sister felt supported in such a difficult time.


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Review from J B (Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly enjoyed respite break. Staff pleasant and helpful. Good meals. Didn't experience hotel side as confined to bed.

Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you for your comment, looking forward to seeing you at our next event.


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Review from C W (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly mum passed away in August this year but I'd like to reflect on her last year which was spent (following a stroke) at Milton Ernest Hall Care Home. Mum was happy there. She was treated with respect, dignity and genuine love. She enjoyed chatting with the staff. She particularly enjoyed the meals
and snacks which always appeared at the right time. Staff had time for mum and would do anything for her and with a smile.
The atmosphere was always one of calm organisation yet there was a happy buzz of activity.
Residents were treated to lots of different activities every day. Mum's final year was a good one.

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Review from E C (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over 5 years, during which time staff have adapted to her changing needs. Senior staff are very responsive to any comments and proactive as far as her health and wellbeing are concerned. Management are very accessible and continually provide a full complement of well
trained and caring staff. The 'hall' gives a real impression of a home rather than an institution. Activities have become recognised as a vital part of care, with a rolling programme provided by dedicated staff, who also try to draw in the local community for special events.

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Review from J K (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant surroundings - helpful and friendly staff. Interesting activities, varied.

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Review from T H (Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt service, today washing done in a day and returned (except for a few items which need a little more drying) and like the precious time I am sure it will come nice and fresh!!! Well done.

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Review from Cesca T (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent nearly 6 years in this nursing home. Here she has been so well cared for (particularly by the home manager who so expertly oversees the care) that she has effectively gained a new home. The manager has always been available and knows how to 'make things better'. She and others have
developed sensitivity to my mother's needs coped wonderfully with her deafness (100%) and kept her well. I have been able to gain a personal interview with the manager whenever I have any concerns at all. A brilliant experience.

Reply from Rosetta Goodman, Home Manager at Milton Ernest Hall Care Home

Thank you for your kind words Cesca.


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Review from Claire C (Relative of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff put so much effort into Halloween. The home was decorated with incredible decorations. The staff had put a lot of planning and efforts to make Halloween a success for both residents and relatives. The staff organised a ghost train up and down the drive with surprises around every corner. The
costumes, props and acting were amazing and were enjoyed by both young and old. There was also Halloween treats, face paints and nasty surprised for the kids. Well done to all the staff.

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Review from Victoria M (Great Great-Niece of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my great great aunt receives at Milton Ernest Hall. All the staff are absolutely brilliant and take very good care and pride in their work. Well done! Thank you.

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Review from Matty S (Godson of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my godfather receives, the home is beautiful and I really get on with the staff.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Milton Ernest Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Milton Ernest Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 222 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milton Ernest Hall Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Vicky

Vicky Hornibrook

Job Title: Registered Manager

Joined: 2012

Hello! I’m Vicky, Registered Manager at Milton Ernest Hall.


I started at Milton Ernest Hall in October 2012, and I haven’t looked back since! I started my journey as a Healthcare Assistant and have been given opportunities to work my way up in various job roles. Since being appointed Deputy Manager in September 2022, I have now gone on to become the General Manager of Milton Ernest Hall in January 2024, I am committed to ensuring Milton is a loving and supportive environment for both residents and the team. I strive to create a home where everyone feels valued, cared for and happy.


I love working within the care sector because every day is entirely different and yet every day you know you are making a difference to someone’s life. I love to see the residents and team smiling, laughing and enjoying life, it inspires and motivates me to continue doing the best I can to ensure everyone is happy and living their life, the way they want to! I am lucky to work alongside a great team of dedicated, caring people who go above and beyond every day.


Every day is different, but every day is also always full of happiness, laughter and love. We are a family and that is the reason why I have been here for so long. My favourite part of the day is the morning, I love mornings! I always go around the home to say “Good Morning” and have a little chat with each person to make sure everyone starts their day in the best possible way, with a smile.


Milton Ernest is a home-from-home, and you will always be welcomed with open arms and a delightful smile.


Please do feel free to phone Milton Ernest Hall to chat with me or a member of the team to support you on your journey to finding you or your loved ones home from home.


Kelly

Kelly Munns

Job Title: Healthcare Assistant

Joined: 2020

Hello, I’m Kelly. I am now the Dementia Coordinator at Milton Ernest Hall Care Home, Bedford.


From being at school, I always knew I wanted to be a part of the Care Sector and in February 2020 I found exactly where I wanted to be, Milton Ernest Hall.


When I first joined Milton Ernest Hall as a Healthcare Assistant, I found myself building great relationships with all the residents but more so with those in our wonderful Memory Care Community. I have a passion for dementia care and felt deep connections with those in our Memory Care Community as well as their loved ones, which has led me to become the Dementia Coordinator at Milton Ernest Hall.


My journey with Majesticare so far has been incredible. In 2022 I was lucky to win Majesticare’s Cosmic Care Award at their annual Majesticare Star Awards, which I was then nominated for the Great British Care Awards and The Stars of Social Care Awards (Hosted by Josie Gibson) which I became a finalist for in both awards. I then went on to win (2 years in a row) the Cosmic Care Award at Majesticare’s Star Awards in 2023!


Milton Ernest Hall and Majesticare are my family, and this is where I feel I belong.


If you are visiting the home, please do come and say hello.


Olivia

Olivia Forte

Job Title: Administrator

Joined: 2020

Hello, I'm Olivia! When you first walk into Milton Ernest Hall I am the welcoming face you will find at the front desk of reception!


I have been an Administrator in the home for 3 years now! What I love about my role is being able to meet and get those that are visiting the home, as well as being able to get to know the lovely residents and families.


I feel very privileged that I get to work in such a beautiful building with so much history and character!


Regina

Regina Chanpda

Job Title: Senior Nurse

Joined: 2015

Hello, I am Regina, a Senior Nurse at our home, Milton Ernest Hall.


I have been a part of the Milton Ernest Hall Family for a total of 11 years. I first joined Milton Ernest Hall in 2009, I left in 2012 but soon returned in 2015. I came back to Milton Ernest Hall because this is the only place that feels like home, since then I have never looked back.


Being able to take care of wonderful residents, and having the opportunity to get them back to good health gives me great joy and job satisfaction.


My infectious smile comes from my work and it radiates through my team and residents. We have a wonderful team at Milton Ernest Hall, that takes pride in ensuring our residents are provided with the best person-centred care.