Milton Ernest Hall Care Home

Bedford Road, Milton Ernest, Bedford MK44 1RJ
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9.9 73 Reviews
  • Milton Ernest Hall Care Home, Bedford
Milton Ernest Hall was built in 1856 and is the only country house designed and built by the noted architect Sir William Butterfield. An impressive Grade I Listed former Home to the Starey family, it is now beautifully refurbished to retain its character. As well as many years as a private residence, the house has been a base for US Armed forces during World War II and a country house hotel.

Milton Ernest Hall is part of the award-winning Majesticare family of care homes. With 25 years’ experience in caring for older people, the team are proud to offer the highest standard of residential, nursing and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the sixteen aces of beautifully landscaped gardens.

Milton Ernest Hall is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Milton Ernest Hall. The highly trained and dedicated team approaches every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.

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Care Provided by Milton Ernest Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Hornibrook (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Milton Ernest Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact Milton Ernest Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Milton Ernest Hall Care Home Reviews (73)

Total of 73, showing 61-73
9.9

Milton Ernest Hall Care Home has a Review Score of 9.9 (9.914) out of 10, based on 19 reviews in the last 2 years. Over all time Milton Ernest Hall Care Home has 73 reviews.

Overall Experience

  • 67
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Date Published

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Review from Micheale H (Granddaughter of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is very happy here. The staff are very helpful and friendly and the home meets all of my grandmas needs. The domestic staff are always keeping my room nice and clean. Thank you Milton, Great team!

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Review from Victor W (Friend of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Christmas Fayre at Milton Ernest Hall with my dear friend who has been living here for the past year. It was a great day and everyone seemed to enjoy themselves.


The staff are excellent, friendly and always there to help when needed. The management always take time to talk to me and

have a chat.


The home is beautiful, set on lovely grounds which all can enjoy!


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Review from Ray (Husband of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's 12 months now since my first review of the nursing home. In that time my life has been turned around and my energy for living has gone up 100%. I don't have to worry any more when I want time away as I know Carol is being well looked after. During the last 12 months, I decided to become a volunteer
as I am there nearly every day. Being a volunteer gives me time to chat to other residents, be an assistant carer on trips out to the various places they have been to over the past year. It’s quite funny when someone other than my wife Carol goes out, when we get back they thank her for the loan of her husband. She feels very proud of that. I also get involved with the entertainment team, playing games, flower arranging etc. etc. It's certainly been a new adventure for me. I have gained empathy and confidence to chat to someone on a positive note if they are feeling sad, as I was very sad last year. It is great to be able to give something back.
I have the greatest respect for all staff, a great team of people.

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Review from Amanda F (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July Milton Earnest Hall held their annual Summer BBQ. This is the 3rd year in a row that I have attended with my mother who is a resident at the home. Each year it gets better and better. The effort made by all the staff is incredible. This year we had the Glen Miller Band, a singer, Urban Safari,
Ice Cream Van, Shetland Pony rides, Bouncy Castle, Tombola and a raffle as well as the BBQ, and the sun came out. It was a lovely day for all the residents and relatives to enjoy. I cannot thank the staff enough for the tremendous effort made not only for this event but for their enthusiasm with all the activities they arrange for the residents (and there are lots).

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Review from Paul H (Nephew of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last 2 years since we have been associated with the home, they have an annual BBQ which is themed. All the residents, family, friends and staff turn out. The staff whether on duty or not all pull together and make a really special day.
Having good weather to appreciate the lovely grounds the
home is set in makes it perfect.

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Review from David P (Husband of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known this care home for about 12 months and I can report that it is generally excellent. Well organised, well run with enough staff and management, with an excellent general environment and staff variations. I enjoy going there to visit my wife which I do most afternoons. They provide good entertainment
with games and music in the afternoon and there is ample opportunity for such recreation as is feasible for the residents. My wife has been there for almost a year, suffering from dementia and she was relatively content given that she must live in a care home. The administration is really very good as compared with other care homes that I have seen.

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Review from Diane L (Daughter-in-law of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place! Cannot believe how lucky we were to be able to move our mother to Milton Ernest Care Home for her final few weeks of her life. The care was shown to her and to us as family/other visitors was wonderful. The management was especially helpful and obliging. We wish so much that
she could have come here earlier so that she could have enjoyed the facilities available to her, sadly she was bed bound.


Just like to say huge Thank You to all the staff who tendered to our mother's needs with such kindness.


Our true thanks


xx


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Review from Ann M (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past four years, I have always found the staff to be patient, cheerful and friendly. The activities and entertainment organised are well received. The home itself is clean and tidy and a "bright" place to visit.l The catering is of a good quality and standard.

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Review from Rita C (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for. She is always clean, fresh and well presented. Her room is bright and cheery. Good home-cooked food and the staff are lovely. Always lots going on, outings and entertainment.

Reply from Julie Emmott, Business Development at Milton Ernest Hall Care Home

We are really proud of the team at Milton Ernest Hall and are delighted that you are so happy with all aspects of the home.


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Review from Yvonne B (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In March 2016 mum asked us to find her a residential nursing care home near Bedford. Although living on her own for the past 35 years, a recent spell in hospital with respiratory problems, many other ailments and a fall resulting in a broken wrist, the need to find the right new home was urgent and
decisions needed to be made under pressure. My husband searched the internet to discover a shortlist. A visit to Milton Ernest Hall within 24 hours and an assessment carried out by the care home manager the next week were all positive. The following week she moved in.


The last 2 months she and us have adapted to the change of lifestyle. The whole family is convinced the right choice was made and we are most indebted to all the staff at the home for their sincere and professional endeavors to make this happen. If you have similar problems please visit Hilton Ernest Care Home and see for yourself. My mum is looking forward to the future having had her dignity restored as she starts on her 99th year.


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Review from Nigel B (Son of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 6 months in 2014-15 my father was a patient there and was very happy with the care. Just relinquished regular GP visits to home. Feel current staff very caring and supportive.

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Review from Val P (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed st Milton Ernest Hall following her discharge from hospital until she passed away (approx 6 weeks). All staff were very kind and caring towards her, to all her family and visitors. We were immediately made to feel welcome and we visited every day that she was there. Nothing was too much
trouble for anyone and the atmosphere was always friendly and welcoming.

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Review from Janet T (Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's nice being able to get out and walk around the grounds. The staff are all very helpful. Also I like to go out on trips in the minibus.

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Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Milton Ernest Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Milton Ernest Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 222 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milton Ernest Hall Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Vicky

Vicky Hornibrook

Job Title: Registered Manager

Joined: 2012

Hello! I’m Vicky, Registered Manager at Milton Ernest Hall.


I started at Milton Ernest Hall in October 2012, and I haven’t looked back since! I started my journey as a Healthcare Assistant and have been given opportunities to work my way up in various job roles. Since being appointed Deputy Manager in September 2022, I have now gone on to become the General Manager of Milton Ernest Hall in January 2024, I am committed to ensuring Milton is a loving and supportive environment for both residents and the team. I strive to create a home where everyone feels valued, cared for and happy.


I love working within the care sector because every day is entirely different and yet every day you know you are making a difference to someone’s life. I love to see the residents and team smiling, laughing and enjoying life, it inspires and motivates me to continue doing the best I can to ensure everyone is happy and living their life, the way they want to! I am lucky to work alongside a great team of dedicated, caring people who go above and beyond every day.


Every day is different, but every day is also always full of happiness, laughter and love. We are a family and that is the reason why I have been here for so long. My favourite part of the day is the morning, I love mornings! I always go around the home to say “Good Morning” and have a little chat with each person to make sure everyone starts their day in the best possible way, with a smile.


Milton Ernest is a home-from-home, and you will always be welcomed with open arms and a delightful smile.


Please do feel free to phone Milton Ernest Hall to chat with me or a member of the team to support you on your journey to finding you or your loved ones home from home.


Kelly

Kelly Munns

Job Title: Healthcare Assistant

Joined: 2020

Hello, I’m Kelly. I am now the Dementia Coordinator at Milton Ernest Hall Care Home, Bedford.


From being at school, I always knew I wanted to be a part of the Care Sector and in February 2020 I found exactly where I wanted to be, Milton Ernest Hall.


When I first joined Milton Ernest Hall as a Healthcare Assistant, I found myself building great relationships with all the residents but more so with those in our wonderful Memory Care Community. I have a passion for dementia care and felt deep connections with those in our Memory Care Community as well as their loved ones, which has led me to become the Dementia Coordinator at Milton Ernest Hall.


My journey with Majesticare so far has been incredible. In 2022 I was lucky to win Majesticare’s Cosmic Care Award at their annual Majesticare Star Awards, which I was then nominated for the Great British Care Awards and The Stars of Social Care Awards (Hosted by Josie Gibson) which I became a finalist for in both awards. I then went on to win (2 years in a row) the Cosmic Care Award at Majesticare’s Star Awards in 2023!


Milton Ernest Hall and Majesticare are my family, and this is where I feel I belong.


If you are visiting the home, please do come and say hello.


Olivia

Olivia Forte

Job Title: Administrator

Joined: 2020

Hello, I'm Olivia! When you first walk into Milton Ernest Hall I am the welcoming face you will find at the front desk of reception!


I have been an Administrator in the home for 3 years now! What I love about my role is being able to meet and get those that are visiting the home, as well as being able to get to know the lovely residents and families.


I feel very privileged that I get to work in such a beautiful building with so much history and character!


Regina

Regina Chanpda

Job Title: Senior Nurse

Joined: 2015

Hello, I am Regina, a Senior Nurse at our home, Milton Ernest Hall.


I have been a part of the Milton Ernest Hall Family for a total of 11 years. I first joined Milton Ernest Hall in 2009, I left in 2012 but soon returned in 2015. I came back to Milton Ernest Hall because this is the only place that feels like home, since then I have never looked back.


Being able to take care of wonderful residents, and having the opportunity to get them back to good health gives me great joy and job satisfaction.


My infectious smile comes from my work and it radiates through my team and residents. We have a wonderful team at Milton Ernest Hall, that takes pride in ensuring our residents are provided with the best person-centred care.