Review from Jon L (Son of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience

This is a really good care home with lovely staff. My mum has been here for several years now and has always been very well looked after. The carers are all very helpful and pleasant and it is clear that they care so very much and will often tell me things that my mum has been doing. The food is superb

and consistently of a high standard and can be tailored to the needs of the resident, which is nice. The whole place is always very clean and no matter when I visit from week to week over the last six years, my mum is always in a good state and the whole place is consistently well run. Each resident has their own room with TV etc. and there is also a large lounge room with music or entertainment and a dining room area with TV. My suggestion, if you're thinking of coming here or helping a relative, would be to pop in and see for yourself and notice the pleasant feel and cleanliness of the place. I cannot imagine any other care home being more suitable for my mum.

Reply from Donna Aldred, Registered Manager at Park House Care Home

Thank you for those kind words. We strive to make every family and loved one a part of our family and in the time Mum has been with us we feel this is the case. Thank you.

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Review from A R (Wife of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband was treated with kindness and respect, even when under a lot of pressure. The staff tried very hard to improve his quality of life and lift his spirits.

Reply from Donna Aldred, Registered Manager at Park House Care Home

We thank you for your kind words; caring for your husband, albeit only a few months; your kind words are a gift to us all.

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Review from Philippa Q (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Park House Care Home has been a wonderful home for my mum over the past 5 years. Ever since she moved in here, she has been settled, happy, secure and well cared for. This means we can relax when we can't be with her as we know she is always in good hands. In my experience, staff genuinely care in a

loving way for all the residents, as if they are honestly caring for their own relative. This is the most important point for me. There is a relaxed family feel for everyone and a feeling of peace and safety for the residents. Mum loves all the staff and greets them all with big smiles. The food at Park House is excellent with its own kitchen. Cleanliness and attention to detail is excellent. We were told by many before Mum came in how good the care is at Park House - and now we say the same to others and spread the word! Thank you so much everyone at Park House for looking after our lovely Mum and for all you do, and for all the heartfelt caring. It really is appreciated.

Reply from John Tillisch, Proprietor at Park House Care Home

Your review and lovely comments have touched us all. Thank you! It's heartening to know that after all these years, you are still so enthused about the care, the family feel, and the 'feeling of peace and safety'. We know how close your family is to your mum and we love seeing you all when you visit. We also love the hugs you give us when you come!

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Review from L S (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband came into Park House for the first time and found the quality of care excellent, food and all the staff are really good. He really enjoyed his staff and looking forward to coming back.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for those positive comments about the staff, quality of care and the food. We enjoyed having your husband stay with us at Park House and the staff very much warmed to him. It's a shame he is such a big Manchester City supporter, but then you can't have everything in life be perfect! We are really looking forward to him coming back to stay with us again.

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Review from Mick M (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

The management team, nursing team, carers and all the wonderful staff at Park House looked after my father from September 2016 until he passed away peacefully in November 2022. My mother, who was a regular visitor to the care home, was delighted with how her husband was cared for and chose to move to

Park House when she was unable to look after herself, the two of them were able to spend some quality time together and with their family. The staff have been caring and responsive to my parent's needs and have looked after their overall well-being throughout their stay. My father, who went through a gradual decline in health due to dementia, was content abd settled right to the end and the compassion and caring that was there for him was just wonderful to see. My mother continues to be looked after in Park House and she too is very settled and content. She wants for nothing, enjoys greeting guests when they visit, loves the food and treasures her many chats with members of staff as they pass her room. They are a wonderful team at Park House, and I cannot thank them enough for all they have done and are doing for my parents.

Reply from Donna Aldred, Registered Manager at Park House Care Home

Thank you so much for those kind words, they help reinforce to us that 'family' is at the heart of what we do. Dad is still missed, by all and Mum has a treasured place with us all. We continue to love nothing better than a giggle or two with her sense of humour and fun.

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Review from Susan C (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

As a regular visitor coming at irregular times, my friend and I (sometimes on our own) have been extremely impressed at all times in every view at Park House. The staff, whatever their positions are always friendly and accommodating and it is obvious that the person in their care is of paramount importance.

Our friend is very appreciative of everything and is very happy here.

Reply from Donna Aldred, Registered Manager at Park House Care Home

We try to be a home from home, for everyone; those who live with us and those, like yourself. You are welcome to come and have a 'cuppa' any day. Thank you for those lovely compliments.

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Review from Nashet R (Son-in-law of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience

The Park House team are doing an excellent job looking after my mother-in-law who recently went in due to her dementia, we are very lucky to have such a care home close by in Sandy. My wife and I would like to thank you all for the 1st class professional care that you provide. You all work so hard to

make the residents and their families feel valued. You support us as if we are all part of the Park House family, we cannot thank and praise you enough for the service you are providing.
It is a relaxed care home, safe and very clean, the food is excellent and care staff brilliant, the nursing staff are excellent and promptly call in the doctor when needed, to ensure any infections etc are quickly picked up and addressed. It is a credit to the owner, the care home manager and to all the Park House team for achieving this standard. Keep up the good work.

Reply from Donna Aldred, Registered Manager at Park House Care Home

We appreciate those words of support and recognition for all the staff at Park House. It is good to know the hard work and forethought we invest into caring at Park House is recognised and appreciated. Our 'family' is important to us. Thank you.

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Review from Annette H (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience

A great care home. Can't fault it. My mum is very well cared for and I am completely happy with her being there. I know she is safe at all times and well fed too!

Reply from Donna Aldred, Registered Manager at Park House Care Home

Thank you so much for those kind words. Mum is a pleasure to have at Park House, she brightens the room and our days with her smile.

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Review from Julie R (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience

Sadly some staff have left. This home has gone downhill. No interaction hardly, only for a few hours a week (looks good on social media), but don’t be fooled. No TV in the lounge area, freedom has gone for the residents. No dining area, eat in their seats. Very quick to introduce medication to suppress

personality.

Reply from John Tillisch, Owner at Park House Care Home

Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously. We feel sad that this review has been given after two and a half years of very much enjoying the care we have provided your mother. As you know we have a smaller lounge for TV watching on our portable television. This allows activities (with our two dedicated activity leaders) and conversation beyond the background noise of all-day TV. As you are also aware, lunch can be taken communally at the dining table for those that wish to do that. In respect of your comment about medication, we are not able to give any medication unless prescribed by a doctor who has independently assessed the need of the resident. We always put our client’s needs first and finding the right care setting for them, however distressing a move may be for the family, is sometimes the right thing to do. We wish your mum all the best in her new home.

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Review from Alison J (Wife of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

My husband spent the last few weeks of life in Park House. The staff made his stay as comfortable as it could have been. We couldn't have wished for anywhere better.

Reply from Donna Aldred, Registered Manager at Park House Care Home

Thank you for those kind sentiments concerning your husband. It may have only been for a short while but we strived to ensure it was a time of quality and memories. Both he and you are missed, especially his fondness for 'fast food!'

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Review from Kevin B (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

In general, care was very good, after making home aware call button was not working causing severe frustration for Dad and resulting in him soiling himself on a few occasions, this was rectified.
Also, I had to make them aware not to leave Dad with rails up on his bed, effectively locking him in bed,

so that he could get up to go to the toilet. Apart from that, it was good.

Reply from John Tillisch, Proprietor at Park House Care Home

We thank you for your frank and open comments which will support us in our continual review of our care and support. Your dad was a character who continues to be missed from our family at Park House. We continually strive for perfection as our goal for all those who reside with us.

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Review from Nicola M (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

Absolutely amazing care was provided for my father, he was so happy and very well looked after.

Reply from John Tillisch, Proprietor at Park House Care Home

It was a pleasure to have a gentleman such as your father, will be missed.

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Review from Pamela H (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

During her 6 and a half years in Park House Care Home, my mother-in-law was well cared for the staff were very kind and did an excellent job caring for her needs. She suffered from very bad dementia and did not know anyone. During the last week of her life, the staff looked after the family very well

and were very kind.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you. We loved having your mother-in-law as part of our 'family' and miss her, and your visiting her. She is sorely missed.

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Review from Ann W (Niece of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

All your staff are very kind, caring and helpful. I couldn't wish for more. My aunt has been in Park House for over three years and she loves it. She calls it her home. All of the staff care for her like she is part of the family. They are 100% thank you all very much.

Reply from John Tillisch, Proprietor at Park House Care Home

What a lovely review you have given us. We say "we care like family" and your comments reinforce that - we really appreciate your positive feedback. We will certainly let our staff know as they will be thrilled to hear your comments. We try our best, we don't always succeed, but if your aunt is happy, contented, and feels at home, that says a lot. Thank you so much for taking the time to write a review.

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Review from Mel H (Friend of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience

My friend was admitted prior to Covid lockdown and stayed until her passing in February 2023. During this time she received fabulous care and dedication from all staff. Even during Covid, the staff maintained 100% commitment and although I couldn't visit during this time they did everything they could

for me to remain in contact. Always friendly, obliging and happy.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for your lovely comments about the care your friend received at Park House. She was always grateful for all her care and told us on a regular basis how kind and caring our staff were. They will really miss her as she was a character who brought a smile to our faces and staff would always enjoy their interactions with her. Thanks for taking the trouble to write this review and we shall be sorry not to see you at the home, but you are always very welcome to drop in for a cup of coffee or for a chat.

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Review from V N (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

Mother absolutely loved her week respite in Park House. The carers are so kind to her. Mother thinks it's like a holiday hotel. She is 103 with dementia.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you very much for your excellent feedback and review of our service. We really appreciate you taking the time to complete a review which helps other people looking for respite or long term care make decisions based on other people's feedback about our care home.

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Review from Nichole G (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

Both my parents have lived at Park House for the last five years or so and, following Dad's death in November last year, my mum continues to live there. The care both my parents have received and continue to receive has been exemplary throughout. The manager and staff there do all they can to help

in all ways they can and especially to Mum since Dad passed away. Both my parents felt and feel safe and cared for at all times and I can't praise Park House enough for their care and thoughtfulness throughout.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for such a lovely review. We have loved looking after your parents - they have become part of our family as have you and the rest of your family. We are pleased to know that your parents have felt safe and cared for at all times. It has been a pleasure to care for them.

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Review from Joanne L (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

Dad was in Park House for just 10 weeks, but in that time he built a firm bond with the carers. They were always on hand to give him hugs when he needed them. Nothing was too much trouble and everyone from the owner and manager to the cleaning and catering staff did their utmost to ensure dad had what

he needed. Everyone is very friendly and always had time to chat to us when we visited; the nursing staff were always on hand to speak to if we had a query.
Meals were adapted to suit Dad's appetite.
The home is kept very clean and although Dad wasn't able move from his bed, I noticed that the residents in the lounge always appeared to be happy and engaged.
There is a lovely little garden area with chickens for the residents and families to sit in if they desire.
At the end I couldn't have felt more supported; the nursing staff and carers gave me the time I needed with dad but they were on hand as soon as I needed them, treating me with care and compassion.

Reply from Donna Aldred, Manager at Park House Care Home

Thank you for those kind words. Everyone at Park House hopes they welcome all into our family however long they decide to stay with us.

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Review from J J (Sister-in-law of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience

We were very pleased with the outstanding care our relative received at Park House Care Centre. He was transferred there from hospital for a end of life NHS care package. Although very ill he was always given personalised care. All the needs were met and all the clinicians gave him the best possible

care. When we visited the centre it was always clean and our relative was always very clean and fresh. We were regularly updated on his condition and informed of any changes. We could not have wished for a better care centre of we have made the choice ourselves. We cannot thank you enough for everything you did for him.

Reply from John Tillisch, Proprietor at Park House Care Home

We appreciate the excellent feedback you have provided on all aspects of your relative's care whilst with us. It means a lot to all of us, especially our care staff who spent more time with him than anyone else. We thank you sincerely for taking the time to complete such a positive review.

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Review from V T (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

For ten days my mother was there I cannot fault the care she was given. The staff were always helpful and friendly. The kitchen staff were always happy to do an alternative. Her room was bright and clean with plenty of space. The grandchildren were made welcome and shown the chickens and grounds.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you very much for taking the time and trouble to make a review of Park House, Your comments were very positive and we are very pleased to hear that your were happy with the care given in the short time your mother was with us.

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