Rosalyn House

King Street, Dunstable LU5 5TT
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9.8 57 Reviews
  • Rosalyn House, Dunstable
Rosalyn House is a purpose-built care home which cares for the elderly in Houghton Regis. It was acquired by Pressbeau in 2019 who has built a series of highly accredited and reputable care homes based upon family values.

The home has recently undergone a major refurbishment and now combines top facilities with traditional family values and care.

The home is beautifully located in a town setting where residents are able to benefit from all the local amenities such as the local shops, cafes, churches, public transport and more.

Call 01582 896600 to arrange a visit and join the Rosalyn House family.

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Care Provided by Rosalyn House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelly Smithdale (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Rosalyn House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • Self-Funded Nursing Care £1,350 – £1,650
    • Self-Funded Nursing Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Care £1,350 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,650
    • RESPITE Self-Funded Nursing Care £1,350 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,649
  • (these prices are only a guideline, please contact Rosalyn House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rosalyn House Reviews (57)

Total of 57, showing 21-40
9.8

Rosalyn House has a Review Score of 9.8 (9.831) out of 10, based on 13 reviews in the last 2 years. Over all time Rosalyn House has 57 reviews.

Overall Experience

  • 41
  • 14
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Date Published

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Review from Rob B (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received excellent care from when he arrived for end-of-life care on 26th October 2022 till 19th November 2022, when he sadly passed away. My family and I would like to thank all the staff for all the help they gave my dad and for being supportive to us as a family. My dad was not able to communicate
with the staff during this time but would have been extremely grateful, so thank you again, kind regards from all the family.

Reply from Abida Sultana, administartor at Rosalyn House

Thank you for leaving us such a lovely review and for your positive comments about our home and recognition of the team at Rosalyn House. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from E Q (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was looked after and cared for and would like to thank all the staff for this. Many thanks.

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Review from Tracey L (Daughter-in-law of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am for the exceptional care my mother-in-law received from the staff at Rosalyn House. We were lucky to get an available bed for end of life care after she was discharged from hospital.
From the moment she was admitted she was treated with dignity, care and compassion.
I spent a lot of time with her during the last week and a half of her life and can honestly say that every member of staff went above and beyond. The care given gave us peace of mind. We were treated like family and at such a difficult time we needed to feel the warmth they provided. They offered us hot food and kept my caffeine levels up along with chocolate biscuits as a treat.
Overall, I would absolutely recommend Rosalyn House as the place to put a loved one. If every care home was like this it would be amazing. I know how hard the team work and just want to say a massive heartfelt thank you, which feels totally inadequate.

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Review from Pam T (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly father moved into Rosalyn House one year ago, and neither of us had any experience of care or nursing homes. Despite the restrictions of Covid; the manager and staff helped and guided us with his transition from independent living to accepting the help he needed with his mobility issues.
He has always been cared for with respect and affection, and I am able to rest assured that he is safe and well looked after.

Reply from Abida Sultana, administartor at Rosalyn House

Thank you very much for your kind words; it is a pleasure looking after your dad. We will continue to do our best for him.


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Review from Vera F (Sister of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is my sister who is in care in Rosalyn House. She is a poor girl, she has all her faculties. It's her body that's packed up. She needs lots of care, but it's time-consuming. Thanks.

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Review from Lynn B (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't want my dad to go into a care home. You do hear some bad stories don't you, but the wonderful staff at Rosalyn took that worry away. They looked after my dad with care and dignity until the very last. They always spoke to him with kindness and consideration, not once did I worry about how he
was being treated. If I had a concern about his health, there was always someone that would talk to me, even if sometimes I felt like I was being a nuisance. The home itself is clean and kept tidy and Dad loved the food. All the staff that I came across were friendly, even the cleaners played a part in his care, by having a daily chat with him. I would recommend Rosalyn and would like to thank them all for looking after Dad.

Reply from Abida Sultana, Administartor at Rosalyn House

Thank you for your lovely review, it was a pleasure to look after your dad. Thank you for trusting us to take care of him, he was such a lovely man.


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Review from B C (Nephew of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the four months he was at Rosalyn House my uncle received excellent care. He was always clean well fed and treated tastefully even though he would sometimes be difficult. Aside from the carers Rosalyn House also has nursing staff who were always diligent. I can't think of a better place where he
could have spent the last few months of his life.

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Review from T B (Grandson of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care was given to my grandad I can say this on behalf of myself and all my family. Good care given on his last few weeks of life.

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Review from Melanie P (Granddaughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the remarkable team at Rosalyn House for the care and compassion you showed to my gran, throughout her stay but especially during the last few days of her life. And for the care and compassion that you extended to my mum and I during our time with her.


I have always thought

it is such a hard job and in an industry that doesn't pay no where near enough. But having spent a few days there myself and seeing all that they do has just highlighted that even more for me.


Hearing how they encourage residents who don't want to eat to eat. Seeing how they regularly carry on with cleaning and changing the residents so they can maintain their dignity throughout. Leaning over to look at a resident who has little communication left in her to tell them what they are going to be doing and ask them what they want so they are never frightened and keep some control over their choices. And always keeping them pain-free and comfortable.


We were so pleased my gran was in safe hands.


Reply from Angela Boyd, administartor at Rosalyn House

Thank you for your kind words. Your grandmother was an absolute pleasure to care for, and she will truly be missed in the home. If yourself, or the family ever need anything, don't hesitate to give the home a call!


Take care,
Rosalyn Team


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Review from Peter M (Husband of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mostly very good, staff friendly, room tidy.

Reply from Becky Fensome, administartor at Rosalyn House

Thank you for your kind words we very much enjoy the company of your lovely wife.


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Review from Piotr R (Father of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindly people. Very helpful.

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Review from Graham L (Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having left hospital in February 2021 with Covid and spending 3 weeks on a ventilator I arrived at Rosalyn House not in a good way. I found all the staff were very, very good in getting me a long way in my recovery. I cannot thank them enough. Thank you once again for everything.

Reply from Angela Boyd, administartor at Rosalyn House

What a delight you were to look after. a true gent who we all took to our hearts. We hope you will come and visit us soon.


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Review from Paul J (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosalyn House, what can I say. Every single one of you deserves a medal. My dad was so looked after by you all. As me and my brother lives so far away you have always kept us up to date with his needs. Special thanks to a member of staff for her professional, kind manner to tell me of my dad's passing.
You even made sure that he was presentable for us as a family to see Dad before he was taken to the chapel of rest. The manager and the administrator for going that extra mile for our family. Thank you all.

Reply from Angela Boyd, administrator at Rosalyn House

Wow Paul, what a beautiful review! You, your family and most importantly your wonderful Dad will never be forgotten by any of us at Rosalyn. It was an honour and privilege to care for him and we will miss him enormously.


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Review from Julia A (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Rosalyn House Care Home for the last three days of her life. I was glad that the care home staff called the immediate family in good time to say our goodbyes and that I was able to continue to sit with her. She was well cared for with staff checking on her every hour and also turning
her and providing personal care every two hours up to her death. The staff were also concerned for our welfare and comfort, offering food and drinks and I was given a room for the rest of the night after my mother had died. The staff nurse who dealt with myself and my mother through her last hours was both kind and sensible. My mother had a soft blue rabbit and each carer who looked after her made sure that she had it safely by her.

Reply from Angela Boyd, administartor at Rosalyn House

Thank you for your kind review, it was our pleasure to care for your mother and we are so happy you had the chance to say your goodbyes. Take Care, Angela


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Review from Jo M (Daughter-in-law of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough. They have all been absolutely fantastic from the carers to the office staff. They were extremely caring and empathetic to my mother-in-law and very supportive of myself and my partner. They kept us informed every step of the way and ensured that we were able to visit
mum. She was made really comfortable at the end of her life and was looked after. Thank you.

Reply from Angela Boyd, administartor at Rosalyn House

Thank you for the lovely review Jo, it was a pleasure to look after your mother-in-law. We wish you all well for the future. Angela.


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Review from Rosemary C (Resident) assisted by family/friend published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received was very good. Carers were very helpful, the food was excellent.

Reply from Angela Boyd, Administrator at Rosalyn House

You were so very welcome, and we would have you back anytime. Look after yourself.


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Review from Jane S (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was a pleasant one. Due to Covid, it made things difficult at times to visit mum. However, a system put in place to visit relatives helped tremendously. Mum was only in Rosalyn House for a short period of time, but in that time it was obvious how caring the staff were towards their residents.
I know there are activities for the residents but due to mum having dementia she didn’t particularly participate, so I’m not sure what type of activities are on offer. However, everything is good there, very welcoming to myself and Dad and did the utmost best for mum. Thank you all.

Reply from Angela Boyd, Administrator at Rosalyn House

Thank you, Jane, your mum was a character who we all loved dearly. Best wishes to you and Dad.


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Review from N A (Son of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that we dealt with was professional, very sensitive to the situation. All staff were very helpful and friendly. Nothing too was much trouble. Staff were friendly and caring. My father was treated with dignity.

Reply from Angela Boyd, Administrator at Rosalyn House

Thank you for taking the time to leave us a review, much appreciated.


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Review from Janet A (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Rosalyn House for a short time of nearly three months. It was for end of life care. The staff are just amazing, friendly, caring and helpful. Rosalyn House is clean, and meals always looked fresh and delicious. At the end of the day, the staff make a care home; the staff here do that
and more.

Reply from Angela Boyd, administrator at Rosalyn House

Thank you, Janet, It was a pleasure to care for mum and to get to know you. We only wish it had been for longer.


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Review from Joanna R (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was transferred to Rosalyn House from the hospital in August 2020 for an initial period of six weeks. Right from Mum's arrival, the staff were unfailingly helpful and kept me up to date with her condition. We were able to have garden visits, and when Mum was on palliative care, only then were
we able to see her in her room. We were grateful for all the effort made for her. Our family agreed that Mum could not have been better cared for in her final weeks.

Reply from Angela Boyd, Administrator at Rosalyn House

Thank you for the lovely review Joanna, it was a pleasure to care for your mum.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Rosalyn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Rosalyn House is calculated as follows: ( (127 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 148 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rosalyn House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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