Alicia Care Home

109/115 Marsh Road, Luton LU3 2QG
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7.9 2 Reviews
  • Alicia Care Home, Luton
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Care Provided by Alicia Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 68 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicholas Flatters (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Alicia Care Home Reviews (2)

7.9

Alicia Care Home has a Review Score of 7.9 (7.907) out of 10, based on 1 reviews in the last 2 years. Over all time Alicia Care Home has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from R C (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident of Alicia Care Home for about four years. She has had the most wonderful care during her time there. The care staff are led by a fantastic management team, who are always supportive, open and honest with us as a family, as well as ensuring that care staff treat residents
with respect, kindness and compassion. Care staff appear to be genuinely interested and willing to go the extra mile for residents. We are able to visit at any time, which is a bonus and gives us the feeling that it's not a contrived situation when we walk through the door.
Although Alicia isn't a sleek, surgically shiny place to look at, we would highly recommend that you consider Alicia's Care Home if you want a homely, relaxed, safe and happy environment for your loved one.

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Care / Support

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Treated with Dignity

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Value for Money

Review from Mary D (Daughter-in-law of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is in Alicia Nursing Home and I cannot speak more highly of the place, the staff, and the care. My father-in-law has been in a few places before here and has experienced some awful care, so I am super careful and watchful of him. From start to now, the manager has been so transparent
and available. The staff are incredible. They all know my father-in-law's name, they ask us regularly if there is any other way they can help him feel more comfortable or if there are any other foods he would like. He is so happy there. There are so many things I can say positively. I have no negatives and I do look for them. Thank you to the manager and the awesome staff, you have helped my father-in-law feel safe and looked after. What more could we ask for!

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Treated with Dignity

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Current Review Score: 7.9 (7.907)

Overview of Review Score

The Review Score of 7.9 (7.907) out of 10 for Alicia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Alicia Care Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.074 Points relating to the number of positive Reviews for Alicia Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 1 Positive Reviews ÷ 13.6 = 0.074

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Alicia Care Home

What types of Care is Alicia Care Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alicia Care Home provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Alicia Care Home have?

There are 64 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Alicia Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alicia Care Home to the centre of Luton?

2.3 mile(s) as the crow flies, distance by road may be significantly further.