Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

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Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 1-20
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

157
9
22
33
124

Review from Vincent B (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Miliner house for assessment in November 2024. She was cared for wonderfully by the staff and management. They went beyond expectations to look after her during her stay, engaging her in the Christmas activities and constantly checking on her. As her health deteriorated, the
staff provided fantastic care, she was changed and washed daily kept extremely comfortable had a constant flow of tea until her sad demise on 24th January 2025.
I would personally like to thank the hard working staff. The care managers for making her final journey as comfortable as it possibly could have been.

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother received at Capwell Grange care home kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues. Thank you again for taking the time to leave such a positive review of our home, please accept our sincere condolences to you and your family.


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Review from Tracey J (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always happy and well cared for. Staff are friendly and genuinely care for the residents. There is always a great vibe in the lounge area and everyone is welcome.

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Review from J S (Husband of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm pleased that I chose Capwell Grange. The staff are professional but also friendly and caring. The rooms are basic and functional rather than luxurious but perfectly acceptable considering my wife's condition. Similarly the food is quite repetitive but this is understandable because she is
on a pureed vegetarian diet. She is unable to join in any activities but the staff make sure she has access to music which is her only remaining pleasure. The most important thing is that I can leave my wife and be confident that she will be safe and looked after.

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Review from C B (Sister of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff very good. Food excellent. Physio staff very helpful. My sisters recovery was good.

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Review from Gary K (Nephew of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt was admitted to Capwell Grange Care Home from the hospital for assessment, she has received excellent care and treatment from every member of staff in the Milliner wing. It is clearly evident that the carers and nursing staff are extremely attentive and considerate to all her needs.
There
is a relaxed atmosphere where visitors are made to feel extremely welcome and are encouraged to inform the staff if they have any concerns or require anything.
In what can sometimes be a very challenging and testing environment, I have found the staff to always be professional and reassuring.

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Review from Fiona W (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with the upmost care. The staff were very caring and patient with me, encouraging me every day to do the best I could and I am now going home confident that I shall be able to look after myself with the minimum of help. Thanks to all of the wonderful staff, they really are dedicated and
caring. Thanks a million for all you have done.

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Review from Diana B (Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Capwell Grange is a wonderful care home. Very well run. The carers are so kind, caring and loving. Nothing is too much trouble. There is always someone there to put my mind at rest if I feel troubled for any reason. I am so grateful for everything. I recommend it wholeheartedly. I cannot praise it enough.

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Review from K N (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for and looked after by the team in Bannetti House. My mother has had a nice time here and has been happy and content. The staff are very friendly and efficient and professional.
Thank you for looking after her.

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Review from D C (Respite Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Answering calls is not good, sometimes waiting for reply 15-20 minutes.

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your largely positive feedback and have taken on board your comments about the response times to phone calls to the home. We have a system in place whereby if a call cannot be picked up by the home team it goes through to our Care line team who will do their best to help you. We have shared your feedback with all colleagues involved and will endeavour to answer in a timely manner as best we can.


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Review from Helen K (Respite Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good I have been very happy here.
So well cared from by all the staff day and night by the physio that got me walking again after a broken hip the nurses that helped me in every way to keep pain-free, to all the carers that washed and dressed me waited on me all day with lovely food.

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Review from J O (Son of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother is being held against her will at Capwell Grange, Leagrave. The Home is owned by HC-One. The home is dirty, and run by staff who show the elderly no dignity and who mostly don't speak English. I witnessed and posted on another platform, a video of staff hanging around in corridors, playing
on their phone having a laugh with each other in the day room. When questioned about the lack of care, I was told to leave and they called the Police, in front of my mum. She cries every day, yesterday I had to try and see her through a window before they closed the curtains. With the audio interviews I have and the media interest, the contract for HC-One will be removed. No fans, no water, just left in soiled nappies to die. The owner called me up and asked me to take down the posts using coercion. CQC are on it.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home

Thank you for your review, we value all feedback as it helps us to make improvements where required. At Capwell Grange, our Residents’ wellbeing is our top priority. We were sorry to hear of your concerns and hope our conversations with you were able to reassure you about your Mother’s care. We work with Local Authority and NHS teams to offer Rehabilitation and D2A (short term care) beds to the community. We support people, when they are discharged from hospital, providing a safe space until Social Care arrangements are agreed, and they can safely return home. We ensure consent is given for all patients moving into our home. Those admitted on a short-term basis only stay for up to 4 weeks, while a care package and equipment is arranged by other healthcare professionals (this is not controlled by the home). We make every effort to help families understand this process and have successfully helped patients return and stay at home with the correct care for many years now. We thank you for raising your concerns and after discussions with you, we believe the situation has now been resolved.


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Review from C D (Respite Resident) assisted by family/friend published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bonnetti House was a very good experience. It helped me recover from an operation after breaking my leg. At 98 I felt in need of some extra support to get moving again. The very good help and support from the staff helped my environment

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Review from M M (Respite Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, excellent staff, treated very well. Thank you very much.

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Review from G C (Respite Resident) assisted by family/friend published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words alone cannot express the praise I give to all at Bonnett House at Capwell Grange, care, kindness, and patience come high. Cleanliness and experience follow, a feeling of a family environment. All staff very efficient in all fields, led by the excellent head of team.

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Review from P H (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made Dad's end of life more bearable for me and the family. Thank you so much.

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Review from M W (Respite Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Great staff, always there to help. The food is very good and plenty of it.
Altogether happy experience.

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Review from M T (Respite Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, nothing was too much bother from day one very friendly and kind. Always helpful, I can not write anything bad as there is nothing bad to write about. From the managers to nurses, carers, housekeepers, and maintenance men.

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Review from H K (Respite Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and lovely staff. Gained confidence walking in heel-less boots and physiotherapists helped me learn to go up and downstairs.

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Review from P H (Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 4 weeks in hospital with life-threatening consequences, I have just spent 2.5 weeks being so well looked after at Capwell Grange, Luton. Without this care, good foo, and attention I could not have made the transition from convalescence to home. I am very grateful. Professional, caring,
and friendly staff at all levels. Thank you!

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Review from C S (Respite Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second stay here, I came a year ago after an attack by a pack of dogs while walking my dog 'Sunny', they killed him, and I was pulled down as well. (Nightmare time). I had to be cut out of my coat, my arm was broken, and my nose and my left eye were impaired. When I got to the hospital my
legs wouldn't work. I came here to Capwell Grange where they were all so kind and caring. Smiles all around me, making me feel good. This time the same reason, my legs. I could recommend Capwell Grange to anyone. The room you are in has everything to make you feel at home. The staff couldn't be more helpful day and night.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Capwell Grange Care Home

What types of Care is Capwell Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Capwell Grange Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Capwell Grange Care Home have?

There are 146 Single Rooms.

What are the Facilities & Services at Capwell Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Capwell Grange Care Home to the centre of Luton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.