Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

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Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 21-40
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

157
9
22
33
124

Review from P S (Respite Resident) assisted by family/friend published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all the nurses, medical staff who look after me.
I wish them all the best for the future.
Good luck otherwise.

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Review from Julia K (Respite Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say the care support and love I received from all members of staff was excellent.

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Review from J P (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been treated very well. The food was very good with a good variety. The staff have all been very polite and treated me with dignity.

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Review from D T (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in for a four-week period. We found all the staff to be caring, friendly and kind to him and to us when we visited. They kept us updated. He was pleased to get home but said he enjoyed his hotel stay!

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Review from D L (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring and gentle. I was well looked after leaving the hospital. I expect a review of my operation in 4 weeks and in the meantime will stay with my daughter. It took a couple of days initially to get acquainted with the place but once mobile no problems.

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Review from S G (Respite Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident following a fall at home. The care and attention I received was excellent. Nothing was too much trouble for all staff.

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Review from Michael W (Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being here for ten weeks, I have nothing bad to say about my experience. The room is perfect for my needs but could do with being updated. All staff have been amazing, treating me with dignity and respect, encouraging me and celebrating with me when completing physio. I cannot thank each and every
one of you enough. The physio team are excellent and pushed me to each and every goal with great humour and passion for their jobs. Thank you all once again.

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Review from June S (Respite Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Capwell Grange has been amazing, everyone has been so helpful and kind. The nurses and all the staff, I admire them all. Nothing was too much for them. I would recommend this place to anyone. They are all so kind and friendly in a way I'm sorry to go. I admire all the nurses for their kindness
towards me during my short stay. I thank all of you from the bottom of my heart. Thank you to all the physio staff also - thank you to all. Also, the food is excellent.

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Review from Claire R (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother appeared to be well cared for by cheerful and helpful people in this clean home. However, following her death a member of staff gave her personal property, including her wedding, engagement and eternity ring, to a 'friend' without our family's permission or knowledge. Beware.

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased you feel your late Mother was well cared for during her stay with us. We are aware of the circumstances surrounding this incident and believe it has now been resolved and the items returned to you. We hope you will accept our apology again for the upset this incident caused.


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Review from S P (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care/support given by all the staff, they were very helpful and friendly, always happy to help and answer questions. Lovely atmosphere. Physio team were brilliant too, very motivating and supportive. Our dad had a very good, pleasant stay - very happy.

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Review from Stan W (Respite Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looked after by excellent staff.

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Review from Mark B (Respite Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after at all times. Staff are all there for you.

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Review from David W (Respite Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has felt like my home, you wouldn't get better staff than what you have in here, for one thing. Secondly, you couldn't get better management! The room is very clean and tidy and I am very comfortable with the decor. The lounge is excellent. It is a place where you can go and stretch your legs,
have your meal or have a cup of tea. I told my sister that I bet it could be even more brilliant in the holidays. Due to my hospital stay, my appetite was gone and I really didn't want to eat but the staff encouraged me and I ended up really loving the food and looking forward to mealtimes. I think the well-being lady does a great job of keeping our minds active with games like dominoes.

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Review from A J (Great-Niece of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My great-aunt was admitted to Capwell Grange in January 2018 as an emergency admission as she was too poorly to take care of herself at home. Over the past 5 years, she has been cared for by the lovely staff, we cannot thank you enough. She had her ups and downs with her health and moods - only to be
expected - but I can honestly say she was treated with care, dignity and respect. She passed away peacefully last week and spending part of the night shift with her in Capwell Grange made me know it was the right home for her. The staff are wonderful. Many thanks.

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Review from Doris K (Respite Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here at Capwell Grange Care Home have all been very kind and professional. I will be quite sorry to say goodbye.

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Review from Jan O (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe, secure and professional environment, which assisted with Mum's rehabilitation. All staff are compassionate and understanding and work together as a great team. An overall excellent experience for mum and our family.

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Review from Thomas C (Respite Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've got no complaints. When I had my accident and had to go to the hospital, I was a bit concerned and worried about what might happen. When they said I could go home or go here I was very dubious, but coming here, I was well welcomed and enjoyed my stay. I really enjoyed the food and felt the service
and quality were akin to a 4-star hotel. I feel the place could have been warmer and probably have better washing facilities inside the ensuite toilet and possibly minor adjustments to the basin in my room, but I was able to manage and these are minor details. I feel the staff were encouraging to let me find ways to be more independent and I was made to feel safe/comfortable.

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Review from Patricia H (Respite Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were kind, friendly and eager to please. Nothing was too much trouble. The physio staff were excellent in re-training my limbs and giving me the confidence to walk again.
Overall, it has been an experience I shall look fondly back on. Keep up the good work.

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Review from Maureen J (Respite Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care home enough, I was treated with respect and kindness and nothing was too much trouble. All the staff are amazing, sometimes it must every difficult but I'm so grateful for everything that they did.

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Review from Bernard C (Respite Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.