Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

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Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 41-60
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

157
9
22
33
124

Review from Shirley F (Respite Resident) assisted by family/friend published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely.
Food is not so good - mostly cold when getting to a resident in their own room.

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Review from Anne D (Sister of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time our sister was at Capwell Grange Care Home, all the staff were kind, thoughtful, caring and welcoming to the family. The accommodation was very comfortable and a high degree of cleanliness.

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Review from Joan M (Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I chose to come here, I know I would not have received the help at home that I have got here. All the staff have been great and I would recommend anyone in the position I was in to come here.

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Review from Teresa C (Respite Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a good experience. In this home, Capwell Grange Care Home, I got good care. I could not walk when I came in and I can walk now with a stick.

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Review from D S (Daughter-in-law of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother in Law age 97, had a stroke and came here for rehabilitation.
Some staff and managers didn't always help or listen.
Others were amazing.
We feel that she shouldn't have been discharged so soon, especially after a fall in her room, hitting her head the Friday before being discharged!
She's
now fallen down her stairs (we feel that this is a safeguarding issue) plus a risk assessment wasn't completed, this could have been avoided!
We just do not want it to happen to anyone else.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home

Thank you for taking the time to complete a review of your experience with the Rehabilitation Unit within Capwell Grange. I am sorry to hear that your experience was not always positive during your Mother-in-law's stay. We are also sorry to hear about your Mother-in-laws's accident and hope she is recovering well. In relation to the Rehabilitation Unit within Capwell Grange, this is run by a separate service to the home. Should you wish to make a formal complaint please contact Luton Intermediate Care Services who will be able to look into and investigate your Concerns around Risk Assessing and Discharges.


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Review from V C (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Capwell Grange Care Home has been exceptional. The kindness, care and compassion shown to my mother has, at all times, been outstanding. This is our first experience of coming to a care home and to be honest we did not know what to expect. We have nothing but admiration for all that work
at Capwell Grange.

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Review from G Q (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's discharge from hospital to Capwell Grange Care Home was handled by the care home well. The staff on the whole were great. The day team were supportive, compassionate and empathetic. Mum's stay was extended as she needed extra confidence building and personal care support. For medication and medical
support, the staff were far more diligent and exacting than the hospital. I had total confidence in them. Thank you for your support.

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Review from David H (Respite Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, super staff.

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Review from Roger A (Son-in-law of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place. This place is amazing. My mother-in-law is happy and healthy and the staff are amazing.

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Review from Debbie H (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had huge reservations when I first realised my mum needed full-time care as I had heard so many horror stories. I have been extremely impressed with the home under its leadership.
The staff are extremely caring and have shown only compassion and dedication. My mum is really happy.

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Review from Bridget F (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Bonetti House from hospital after falling at home & breaking her hip. When Mum arrived she couldn't even get out of bed. The six-week rehabilitation she received was second to none. The progress she made in her six-week stay is unbelievable and it's all down to the excellent
care she received. Nothing is too much trouble for any member of staff and we will be forever grateful for the way our Mum was looked after with such kindness, care and patience. Mum was so happy in there and was sad to leave. Thank you once again for everything.

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Review from G B (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted to Capwell Grange Care Home I'm happy to say we/I have no regrets - she needed round-the-clock care and the same was instantly put into place. As much as she would have liked to live independently, she is physically unable to meet her daily activities of life for the foreseeable
future. Her physical, sociable and psychological needs are being met by a team of staff/carers - she is respected and listened to, in order to meet her needs. Cultural and diversity do not go amiss. My visits during Covid were a comfort to us.

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Review from Steve P (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Capwell Grange Care Home from hospital to convalescence following a fall at home. She has received excellent care during her time at Capwell Grange and will be sad to leave. She is very fond of all the staff there.
Thank you once again.

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Review from Richard N (Husband of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife receives is, in my opinion, second to none and I am pleased with every aspect.
I am always contacted before any decisions are made, for example, any vaccinations etc.
Many thanks to everyone at Capwell Grange Care Home.

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Review from Ruth D (Sister of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of Mitre House have provided my brother with excellent care long-term. In the past weeks, my brother became increasingly unwell and sadly passed away on 19/05/2022. I was kept informed of every change in his health, helped make difficult decisions and fully supported. I would not
have coped without their support. I will be forever grateful. The manager cannot be praised enough.

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Review from M N (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very polite, friendly and helpful. My mother feels secure, well-fed and well looked after. Her quality of life has improved as she is able to socialise and feels safer than when she was in sheltered accommodation.

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Review from Curla B (Wife of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home felt like our home. My husband was treated with respect and affection. He was stimulated and, even though in the advanced stage of dementia, was included in activities.
I would have no hesitation to recommend this home to family and friends and have already recommended it to friends.
Thank you for making their experience a memorable one.

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Review from Tracey P (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first came to Capwell Grange Care Home in December 2021 for respite care that has turned into staying full-time.
The carers are fantastic, my mum's face lights up whenever my mum sees them. They are always doing something for the residents whether it's singing, watching films or a spot of gardening
or potting plants which they all love. Would highly recommend!

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Review from G M (Niece of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides good quality care for its residents, they took good care of them during Covid and our relatives were safe and well looked after, we are forever grateful.
The staff are very polite and welcoming, always professional, happy to respond and contact relatives where required.
Fantastic
home, my uncle has come a long way with their hard work and support.
Forever grateful.

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Review from Saeeda I (Respite Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication received by staff.
Very helpful staff.
Polite staff.
Home environment.
Good food.
Brilliant physio.
24-hours service was prompt.
Highly recommend.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.