Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

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Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 61-80
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

157
9
22
33
124

Review from George U (Respite Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my craniotomy at hospital, I was transferred to another hospital and then to Capwell Grange Clare Home on 28th January.
When I arrived here I could not walk or do much for myself. During the six week period, I have received excellent care from the staff and can now walk with a frame. I still
have a way to go but without their help and support, I don't know where I would be today. Excellent, caring management and staff.

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Review from Thomas L (Respite Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience - thanks to staff!

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Review from Peter H (Respite Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, well-managed care given with all due respect.
Would have no hesitation in recommending for all aspects of care.

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Review from Y C (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has received the best care possible since her arrival from another care home one month ago. She seems very comfortable and well looked after. Just what one would expect from a good nursing home.

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Review from Debra O (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad appears to be content, is always well presented, clean clothes and clean-shaven. Seems to have a happy relationship with the staff and usually has a smile for them.
I am usually called monthly with an update. The staff try to encourage him to eat regularly even though he does not want to. They
seem very patient with him.

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Review from J W (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent, could not expect any better.
The staff are kind and friendly. They took excellent care of my mother.

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Review from A K (Son of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very good and polite, always making sure my father is well and happy. Care is of a very good standard.

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Review from Yvette K (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Milliner House since January after being discharged from hospital with Covid. We are extremely impressed by the thoughtful, caring staff on the ward. They go over and above to make sure that their patients are well looked after and also support families emotionally when needed. I
just want to thank them for everything they do.

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Review from A R (Wife of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is looked after by the lovely, caring staff who always call him by name whenever they need to feed him, give him medication or change him. They are always polite and treat him with special care. It is so lovely to watch and I feel they keep him safe.

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Review from J G (Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and treatment I received was fantastic.

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Review from Sarah B (Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the experience I had at Bonneti House was very positive from the day I came, to date. I was treated with kindness and respect from all the staff. Nothing was too much trouble, everything was completed with the utmost professionalism. Time was given to have a chat, which enriched my time here.
I was encouraged and the care was so special. I will miss all the positive and caring staff. They all played a part in my rehabilitation to walk again.

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Review from Kemjika N (Respite Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The therapists are professional and knowledgeable. The attitude of the Bonnetti Unit manager is outstanding. I was wheeled into Bonnetti House in a wheelchair to receive therapy and relearn the use of my left arm and left leg. I will be discharged soon but this time I will be walking out from Bonnetti
House. The therapy has been very motivating. Gradually, I was encouraged to build back my hope and courage. I have regained my independence. The care was amazing and the therapists are patient centred, caring, compassionate and above all, very patient. The nurses are friendly and provide care in an amazing, therapeutic environment.

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Review from Joan M (Respite Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful experience here. All the staff are so caring and nothing is too much trouble. Very professional but at the same time, friendly. I would not say anything negative about my stay here. They are such a wonderful team. The food has been excellent also. I will be sorry to leave as I
feel I've made friends here and wish everyone all the best. I couldn't ask to stay in a better place.

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Review from W T (Respite Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent on every level. Nurses, carers, kitchen and cleaning staff. I was in Bonetti House and the manager and under manager were second to none. The food at times leaves something to be desired but efforts are made to correct any dislikes.
Physios and occupational therapist are all
first class.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home

Thank you for your very positive feedback, your comments have been passed onto our team. It is disappointing to hear that the food did not always meet your expectation, however I am pleased staff acted to resolve this positively for you. Thank you once again for your feedback, it is very much appreciated


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Review from Atheana R (Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility is absolutely lovely. It is set on beautiful grounds, the rooms themselves are quite nice and most important of all, the staff are simply brilliant! They are as helpful and genuine as they are caring and professional, the rehab team is superb and the food is generally passable. All in
all, I would give Capwell Grange a 10 out of 10 except, and it is a very big except, they are so understaffed it is not funny. You can wait up to 2 hours for your call bell to be answered! Now that could be for one of two reasons: one, there are not enough staff to meet the requirements of the residents (meaning you will have residents pressing their call bells and not enough staff to respond) or two, their equipment doesn’t always work. So for example that call button I just mentioned - it does not always call.
However both of these issues are being addressed and once they are, Capwell gets a 10/10 from me!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home

Thank you for your very positive feedback regarding your stay in Capwell Grange. I am sorry you felt the care home staffing levels were not to your satisfaction and the call bell not answered promptly. We did have the opportunity to discuss this with you during your short stay with us and offered reassurance that staffing levels are under continual review. We wish you all the best in your continued recovery now you are home and would welcome you staying with us again if you should need our services in the future.


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Review from L N (Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Bonnetti House after a month in ICU. The care I received during my rehabilitation was exceptional. All staff were kind and caring, making time for me and the other residents. They were extremely hard working and professional. I felt I received wonderful care and would not have recovered
as quickly as I did without their unwavering support and positivity.

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Review from Owen C (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was admitted to Capwell Grange after COVID-19 I was only able to walk a few steps with a walking frame. Within 4 weeks, I am now pretty well fairly mobile again. All aspects of the care and therapy have been excellent and I have enjoyed my stay immensely.

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Review from T P (Respite Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful. I found my room a bit chilly, but otherwise comfortable.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Capwell Grange Care Home

Thank you for taking the time to provide a review which I will share with the staff team, who I am sure will be grateful. I am very sorry to hear about your room being chilly, I understand that the home manager arranged for contractors to adjust the window to ensure it has a better fit. We are currently checking all windows to ensure that we nobody else has a similar experience and appreciate your feedback.


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Review from H O (Respite Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at Capwell Grange Care Home, I found it very enjoyable. The staff were very pleasant and made me feel very welcome, I will be very pleased to welcome any people I meet. Until next time it's goodbye and thanks a lot. God Bless.

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Review from R C (Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended Capwell Grange following two spinal surgeries at hospital. Received physiotherapy to get walking again. Was happy with the physio I received although covid-19 restrictions hindered my progress. Found the staff helpful and considerate during my stay. Would recommend rehab here for anybody
that was in my situation.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.