Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

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Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 81-100
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

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124

Review from M B (Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very good. No complaints.

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Review from Roy D (Respite Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been one of the best places I've been. I have enjoyed being here and the care has been great. I have improved so much I am now going home so thank you all very much.

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Review from Ray R (Son of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very pleasant and caring and I felt like they went out of their way to ensure that the residents were very comfortable. I wouldn’t mind living there myself. Top marks to all the carers, cleaners, cooks and nurses. Five stars all the way.

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Review from L N (Niece of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fedora House staff are very welcoming and look after the patients with dignity and work very hard to cover every need the patient and family require. Cannot fault the care they have given my aunt. The staff are very compassionate not only to patients but also family and friends. The whole team are brilliant.

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Review from J L (Husband of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service, politeness and professionalism you have shown to my wife and to me as a visitor is absolutely second to none and it is a pleasure to come here to visit her.

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Review from Joan C (Wife of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheery place, staff very good. My husband is not mobile, therefore not so much to do but watch television. Needed more stimulation (he does not have dementia).

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

Thank you for very much for your review. We are continuing to implement some exciting wellbeing opportunities to enhance the life of the residents we provide care to and we are working with our Wellbeing Activities Team to ensure that any person who is unable to leave their room is provided with support and input each and every day. We continue to encourage friends and relatives to take part in a variety of activities and to provide any feedback they may have during their visits to the home.


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Review from J M (Daughter of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been a resident at Capwell Grange since February. Over time the nurses and carers in Bonetti have got to know her very well, and during our visits we see them being really warm, kind and friendly towards Mum. They help her at mealtimes, and not only is she eating more, Mum really enjoys
the 1-1 company. On her birthday this week, the staff decorated her room and gave her a birthday cake with candles and sang her happy birthday. Communication with us is very good and we have formed strong relationships with all of the staff we have met. Mum is taken to the hairdresser each week which is good for her well being and she comes back looking great. We have been kept informed about the recruitment of new managers at the home, and we see them around a lot more. They always listen if we have any concerns and swiftly respond to resolve any issues. We are beginning to see the positive impact of the recent changes they are making, for example with Mums care plan. Thank you!

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Review from M H (Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment. Happy people make you feel at ease immediately.
Good care is taken of you. Nothing is too much trouble for them.
The food is very good and substantial meals served twice a day. The choice of food for breakfast from cooked to cereal and toast. All in all very good and a
happy place to recover.

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Review from Gwendoline C (Mother of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son's teeth need some attention, he is unable to do this himself because he has no use in his right hand.

Reply from Clare Sheehan, Careline Advisor at Capwell Grange Care Home

Thank you for your review. We value all feedback as this helps us improve our service. We are very sorry for the upset this matter has caused you. Having spoken with you, we have agreed your son will have carer support to assist him with his dental hygiene needs twice daily. This will be documented to ensure compliance. We do encourage residents to be as independent as is possible but of course, we realise that support from our staff is needed where required. Please do not hesitate to liaise with home management should you encounter any further concerns, we are more than happy to help and aim to resolve any issues as quickly as possible.


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Review from S C (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is good because the staff are very caring and hard working. Residents are treated well and with dignity. Activities offered are good and the staff have worked hard to make the garden a lovely area. Unfortunately, work on the outside - with neglected communal areas has not been good, although,
lately that seems to be coming under more maintenance. In general, the fabric of the building has been neglected and it is difficult for the staff to replace equipment eg, wheelchairs. The staff make the home a good place.

Reply from Tracy Hardy, Careline Team Leader at Capwell Grange Care Home

Thank you for your recent positive feedback regarding the staff and care shown to Residents. Following our discussion, I confirm that we are identifying areas that require painting and decorating and general maintenance issues. We now have a full maintenance team with a plan of works to improve the neglected areas and have requested contractors to assist with the gardens. Replacement equipment has been ordered for Residents. Please feel free to speak to me regarding any future issues.


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Review from M V (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all good and caring. Friendly and happy.

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Review from T P (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Capwell Grange have been very supportive. The care and support my dad received was very good and he was treated with dignity. The staff were friendly, polite and caring.

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Review from B S (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have settled in well thanks to the kindness of the staff. She has a comfortable room, although it is in need of modernisation. The food is good. There is always plenty of staff on duty during the day so mum always has somebody to talk to. I always feel that family are made welcome as well
which is lovely. Mum has only had one worry since being in Capwell Grange Care Home but we have made the manager aware and have been assured it will be monitored and dealt with as necessary.

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Review from Barry D (Brother of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very polite and helpful, always ready to give of their time and to make you feel welcome.
Haley House staff are always kind and understanding.

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Review from James N (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Hatley House is outstanding, all the staff are welcoming and friendly. The manager takes care of the place and all her staff follow the good example she sets. Outstanding care for seven years. Thank you!

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Review from S M (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the level of care dad receives. It was a tough decision to put him in a home but thanks to the care he's received, we know it was the right decision.

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Review from Alan T (Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints at all about the staff, facilities good.
Only complaint, no sky/BT for the footie or a bar. Apart from that, everything else very good to excellent.

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Review from Craig W (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is fantastic. My mother is well cared for and looked after by the staff and management team of Hatley House.
Well done.

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Review from Christine W (Daughter-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and support our mother is getting at Hatley House, the management and staff are really lovely. We are greeted with tea and sandwiches when we visit.
She is always clean, smells nice and she seems to be very contented.
Very pleased all round.

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Review from Madge J (Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staff and management trying hard to make you our stay as comfortable as possible. As I was completely incapacitated, I needed a lot of help to make me comfortable and it was always offered.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.