Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
Submit a Review
9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

Show Capwell Grange Care Home on the Map

Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 101-120
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

157
9
22
33
124

Review from Steve W (Husband of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Same carers, residents familiar with them and carers familiar with residents and their needs. Carers are on duty all day, maintaining this familiarity. Carers are dedicated and friendly. Managers approachable and any concerns dealt with promptly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda S (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are very kind and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark P (Son of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Hatley House section of Capwell Grange for over a year now. She is quite happy and settled in well now.
Also, because there has been a low turnover of staff she has got to know her carers quite well.
Overall, I am very happy with the standard of care provided for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen W (Sister of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my sister is in this care home. The staff are wonderful and take great care of her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Sister of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful. If we ask for anything, they will get it. My sister is very comfortable. They look after her very well. Pleased with the care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret F (Partner of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Capwell Grange is a very good place to send people. The staff are excellent, very caring and thoughtful.
My partner has come a long way in this place. I can't thank all the staff for all their help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George D (Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault the care I have received at Capwell Grange Care Home. Everyone has been so kind, friendly and nothing has been too much trouble. The physios have been amazing and their dedication has resulted in an outstanding recovery in my mobility for which I am so very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raakesh T (Son of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the level of care has been very good , however, we had lost items of clothing when they have been to the laundry. The staff are very helpful and caring during visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karl A (Respite Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care team. Very friendly and reliable.
Always there to talk to about anything. Medication always on time and presented well.
Night nurses were very good and always reliable. Really enjoyed my stay at Capwell Grange.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard N (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As you can see in my review I am over the mon with the care my wife is receiving at Capwell Grange (Hatley House) and I cannot sing their praises enough. The care and attention she is getting are excellent. Many thanks to all the staff of Hatley House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David L (Husband of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is pleasant, rooms are good, food is very good.
My only concern is the lack of parking space at times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Albany W (Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but happy memories of being in Bonnetti House at Capwell Grange. The staff could not have been more friendly and professional. I have met so many good friends in here and have received excellent treatment.
I have no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with every aspect of my care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Husband of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found during my many visits to the home that my wife is being well cared for in every respect. Her room and the general standard of cleanliness etc the atmosphere, the areas of the home that I have seen is always very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane R (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager of Hatley House for taking good care of my dad while he spent the last 4 1/2 years of his life in Capwell Grange. I would also like to thank the carer who for most of that time, was his one to one personal carer. We do miss coming up every day but do miss our dad even
more, and I know my mum is lost without him!
Thank you once again, and I would and have recommended Hatley to other people. I would like to name you but are not allowed, but the carer will know who you are!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David T (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Milliner House in Capwell Grange which offers bright and modern rooms; Mum has a lovely garden area to look out onto.
The staff are very cheerful and give me feedback on how Mum is doing.
They even arranged for representation from the local Roman Catholic church to come in and
see Mum, which didn't happen in her previous home. So glad I moved Mum here, she looks brighter now and seems less agitated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola M (Daughter of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the lovely, dedicated, caring staff at Hatley House. Thank you so much for all the care and attention you showed to my dad during his stay with you. You have made his last days happy and peaceful and treated him with dignity and care right to the end.
He was very lucky and privileged to be
in your care.
Love and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David N (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was moved to Capwell Grange in December 2016 after an unhappy time in her previous care home.
She now feels happy, safe and well cared for at Capwell Grange. What enables Capwell Grange to stand out from other care homes of its type is the excellence of its staff.
The unit manager provides
outstanding leadership to her team and they, in turn, provide dedicated and compassionate care to our mother. We are grateful to each and every member of staff for everything they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie B (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Capwell Grange to be very caring, both for residents and family of the resident. They make you feel very welcome and part of the family I feel that the team are. All the staff are lovely caring people. Nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Son of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hatley house in Capwell Grange are all so dedicated and full of care and kindness to my mother and her family. I am very grateful that mum is spending her final days in a great care home with the best staff and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.