Capwell Grange Care Home

Addington Way, Oakley Road, Luton LU4 9GR
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9.6 157 Reviews
  • Capwell Grange Care Home, Luton
Situated in a pleasant residential area of Luton, Capwell Grange has been purpose-built and designed to provide personalised residential, nursing and dementia care.

Recently refurbished, the home offers a range of spaces for residents to relax, pursue their hobbies and interests and socialise. From the cosy sitting rooms to the pretty landscaped garden and patio, Capwell Grange is a place which people are proud to call home.

The catering team at Capwell Grange understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. In the spacious dining rooms, residents are able to enjoy meals with fellow residents or welcome loved ones to visit.

Meanwhile, the dedicated and professional care team at Capwell Grange likes to learn about residents' hobbies and interests to design a comprehensive activity programme, supporting those living at Capwell Grange to enjoy the things they love most. They also appreciate the importance of wider connections, so from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, at Capwell Grange, residents are always encouraged to take an active role in the Luton community.

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Care Provided by Capwell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 146 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Berry (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (146)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Capwell Grange Care Home Reviews (157)

Total of 157, showing 121-140
9.6

Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.

Overall Experience

  • 105
  • 47
  • 4
  • 0
  • 1

Date Published

157
9
22
33
124

Review from R S (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems content at the home. Hatley House staff are so welcoming and friendly.
The home often has events such as tea parties, singing and beauty which mum loves. We are always included in meal times and offered food so we can join mum. The garden is lovely and accessible so we can have a walk.
Mum's room is always clean.

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Review from A B (Son-in-law of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a comfort to know that my mother-in-law is in the care of professional efficient staff who understand and provide for her needs.
The ever helpful staff are aware of the needs of the families of the residents and it is a pleasure to visit this home.
I have no hesitation in recommending Capwell
Grange to anyone who required dementia care. Hartley House is a credit to the organisation.

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Review from Christine S (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled well in Hatley House in Capwell Grange and seems to be content. The staff are very kind and treat mum with respect which gives me confidence in their care. The activities for the residents impresses me as I observe each resident included and there is an atmosphere of fun and laughter.
Staff are polite and friendly and are always available to address any concerns.

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Review from Rianna G (Friend of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident at this care home for two years and he is happy, well cared for and the staff are wonderful not only to him but also to his family. So many special people work at this care home and I cannot praise the staff enough.

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Review from Geoff S (Friend of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been resident at Capwell for some time and we as a family are very pleased with the care provision. Mom tells us that the staff meet her care needs very well and this gives us tremendous peace of mind. We are able to face time mom and she can see her grandkids and communicate with us. The
nurses call or email us if there are any changes with mom.

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Review from Thomas M (Respite Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At age 98 years, I was admitted to Capwell Grange where I stayed for 28 days, suffering from a lumber spasm and excruciating pain. I was amazed at the wealth of love and kindness plus care that I received which contributed to my recovery and return home. There was a sense of happiness each day. I felt
it was a spring holiday. The food was brilliant. Thank you so much. I am glad I was sent for respite care to Capwell Grange.

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Review from C T (Wife of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind, reassuring and respectful. They treat my husband with consideration and friendliness.

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Review from Caroline B (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Capwell for 3 months. He has a series of health issues including late-stage dementia and diabetes. His care at Capwell has been absolutely marvellous. The staff, all of them, treat him like he is their grandad. The love and care he receives is given freely and consistently. His dignity
is maintained at all times as an ex-military man and teacher, he loves to be well dressed, shaved and clean. The staff are tremendous and a great asset to the HC-One group

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Review from Janette F (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the unit are so kind and patient and caring about my mother's welfare and well being. I have no worries as I know they will contact me if they are concerned about anything or need to give me information on my mother's condition or appointments.

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Review from Andrew D (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is excellent and the staff do a good job in difficult circumstances. I have always been kept well informed of my mother's condition and I have every confidence in the professionalism of the staff.

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Review from David B (Husband of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceeded our expectations at Hartley House.

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Review from L B (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff in Capwell Grange, Mitre House are fantastic, very friendly, caring, always notify you with concerns of the resident. I wouldn't want any members in Mitre to leave as they really handle my mother with such great care and always smile and are very happy. I am very happy with her care and
would like this to continue. The manager of the wing is very good at their job.

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Review from Paul L (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and tidy. Food ok. Observations, helpful staff.

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Review from Maureen S (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent at Hatley House in Capwell Grange. They are very helpful.

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Review from Margot W (Mother of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only thing I can say is this place is in every way perfect. Friendly, helpful staff.
My son is very happy here.
I know he is in good hands, what more can I ask for.
Just to say thank you to all.
Only one thing I would be pleased about is if they could repair the light over his wash basin, I
have asked a few times.
Thank you.

Reply from Clare Sheehan, Care Advisor at Capwell Grange Care Home

Hello,
Thank you for your lovely compliment regarding the care for your son at Capwell Grange. May I also apologise for the delay in the shower light being repaired. An electrician had to be called and this has now been repaired as discussed with you at our Resident and Relative meeting on Friday 9 March. Once again, thank you for bringing this to our attention and I will pass your compliments to the team at Capwell Grange.


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Review from David C (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in the home since June '17. He has been treated very well and the staff are excellent. They are very good at dealing with his needs and has been a lot healthier and cleaner than he has been for a long while. The one concern I have is the cost of the care. The amount that dad is paid every
month by self-funding residents is more than you would pay for a luxury hotel.

Reply from Clare Sheehan, Care Advisor at Capwell Grange Care Home

Thank you for the lovely compliment which I will share with the team. Regarding the concerns over the fees, this is a true reflection of care costs which include 24-hour nursing and care costs as well as laundry, meals and overhead costs. Please feel free to discuss with me at any time.


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Review from J G (Wife of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my husband has only been here a few weeks, we are very satisfied with his care. All the staff are friendly and approachable. He is well cared for and appears happy.

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Review from M R (Father of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the nurse team always polite, providing good care for my son.

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Review from Margaret M (Daughter-in-law of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team look after my mother in law very well. They are caring and compassionate and respect her giving her the dignity she deserves.


I commend their services and have huge respect for the work they do.


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Review from Helen O (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are lovely with Dad who can be challenging. I feel very secure knowing Dad is well looked after and safe. Overall I am very pleased with the care Dad receives.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Nicky

Nicky Berry

Job Title: Home Manager

Introducing Nicky Berry
Home Manager at Capwell Grange, Luton


What does ‘kindness’ mean to you?


“Being thoughtful of others at all times, helping and supporting one another.”


As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.


Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.


When asked what she enjoys most about her role, Nicky remarked:


“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”


Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.


If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.