Capwell Grange Care Home has a Review Score of 9.6 (9.587) out of 10, based on 33 reviews in the last 2 years. Over all time Capwell Grange Care Home has 157 reviews.
Review from Bridget M (Resident) published on 21 February 2018
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5.0 out of 5
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Review from Geean C (Resident) published on 21 February 2018
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4.0 out of 5
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Review from Valerie C (Wife of Resident) published on 21 February 2018
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4.0 out of 5
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Review from Jenny W (Daughter of Resident) published on 21 February 2018
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Overall Experience
4.0 out of 5
She and I are very satisfied and happy with the nursing care and the pleasant staff.
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Review from L J (Sister of Resident) published on 21 February 2018
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5.0 out of 5
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Review from Sharon F (Daughter of Resident) published on 21 February 2018
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5.0 out of 5
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Review from D G (Son of Resident) published on 21 February 2018
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4.0 out of 5
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Review from Thomas C (Father of Resident) published on 21 February 2018
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5.0 out of 5
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Review from Abdul Latif P (Brother of Resident) published on 21 February 2018
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Overall Experience
4.0 out of 5
The staff at the home are extremely considerate and compassionate and make it very easy for the residents and their families to feel comfortable.
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Review from Robert N (Brother of Resident) published on 21 February 2018
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5.0 out of 5
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Review from A G (Wife of Resident) published on 18 July 2017
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at Capwell Grange Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Michael R (Father of Resident) published on 30 June 2016
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Overall Experience
5.0 out of 5
Reply from Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Doreen B (Wife of Resident) published on 30 June 2016
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Overall Experience
5.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at Capwell Grange Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Peter (Son of Resident) published on 24 June 2016
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Overall Experience
5.0 out of 5
Reply from Rachel Elliott, Customer Service Administrator at Capwell Grange Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Bob S (Husband of Resident) published on 11 December 2015
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5.0 out of 5
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Review from Marian R (Wife of Resident) published on 24 November 2015
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4.0 out of 5
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Review from D B (Husband of Resident) published on 24 November 2015
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4.0 out of 5
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The Review Score of 9.6 (9.587) out of 10 for Capwell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.587 for Capwell Grange Care Home is calculated as follows: ( (277 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 385 Ratings = 4.587
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Capwell Grange Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2021
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Job Title: Home Manager
Introducing Nicky Berry
Home Manager at Capwell Grange, Luton
What does ‘kindness’ mean to you?
“Being thoughtful of others at all times, helping and supporting one another.”
As a dedicated healthcare professional, Nicky has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Nicky has been a Care Home Manager for 14 years and will be involved in the general running of the home as well as ensuring all the Residents are safe, happy and are given the best care possible. She will provide a safe work environment for colleagues and ensure they have the skills and abilities to care for all our Residents.
Having lived in Luton for most of her life, Nicky works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Capwell Grange.
When asked what she enjoys most about her role, Nicky remarked:
“Supporting a team to improve quality of care and achieve positive outcomes for those that reside in the Care Home.”
Outside of work, Nicky enjoys walking her dog, caring for her grandchildren and she is also a fan of reading fictional crime books.
If you would like to find out more information about Capwell Grange, Nicky has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
