St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
Submit a Review
9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

Show St Mary's Care Home on the Map

Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 1-20
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

182
27
35
41
141

Review from M G (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although not a long stay, my father received very good care at St Mary's. He was treated with respect and dignity and his wishes were abided by. Contact from home was swift and courteous. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like "Respect" and "Dignity" being used to describe our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa J (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in this care home for 2 weeks and so far staff have been lovely. So very supportive, kind and so friendly. What a lovely team. It's nice and clean and I feel content knowing we picked this care home for my mum. The garden is lovely and a big shout-out to one staff member in particular
who makes us feel less nervous and more at ease when were visiting our mum.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a lovely review for St Mary's Care Home. We hope your Mum continues to enjoy her stay within the home and we will pass on your great comments to the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma D (Granddaughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first day my grandmother entered St Mary's Care Home, the staff were there at the entrance to greet us with smiles on their faces. The staff are all so friendly, especially one member of staff who has been so supportive and understanding the process my grandmother and family are going through. St
Mary's has shown great effort to make it feel at home for service users and visitors. It has exceeded my expectations.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are so pleased to hear that you can feel at ease with your Grandmother in our care and it is lovely to hear that you feel like a part of our St Mary's family. It is wonderful to hear that you are impressed with the high standards of care provided by our supportive and understanding staff. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Respite Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well cared for by all the staff. Nothing has been too much trouble. Especially little nurse, very caring and kind. Very professional and outstanding.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your lovely review. We are so pleased to hear that you have been looked after and cared for well during your stay at St Mary's Care Home. It is always wonderful to hear words like "Professional" and "Outstanding" being used to describe our care. Thank you for choosing St Mary's for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L E (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was efficiently admitted to the home. All the staff are friendly, and caring and treated him as an individual.
Nothing was too much trouble. The whole family were made to feel welcome on visits.
The food was good; the activities are great and the response to queries was good.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a lovely review for the staff at St Mary's Care Home. It is great to hear our staff described as "friendly" and "caring". We are thrilled that your Father had such a great experience within the home. Best wishes!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew C (Brother-in-law of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met at the door. The nurse was very warm and friendly. We were shown around the facilities and introduced to the staff, all of which were very helpful. They show great compassion and a very high level of care to everyone. We were encouraged to use all the facilities in the home including an
excellent day room. The care and understanding of the staff truly touched my heart. This is an outstanding care home with excellent staff. Five stars.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for leaving such a wonderful review for the staff at St Mary's Care Home. We are thrilled that you felt the care from our staff during your visit. It is always wonderful to hear that our homes are filled with compassion and care. Best wishes!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S A (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing too much trouble for all members of staff that I have dealt with. Mothe settled and happy after a horrendous 2.5-month stay in hospital. Thank you.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such a lovely review for the staff at St Mary's Care Home. We are so happy to hear your Mother is settled and happy within the home. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry B (Respite Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's Care Home is the best home. I enjoyed my two-week stay, and love this place. The staff are amazing, fantastic and very caring and kind staff. I would like to nominate a particular nurse for a care award. She is lovely and very kind. I am sure the home is very lucky to have her.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave St Mary's Care Home such a lovely review. We are thrilled to hear that you enjoyed your stay and got along with the staff so well. We look forward to welcoming you back should you need us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte L (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, very friendly, helpful and caring staff at St Mary's.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your feedback. We hope St Mary's Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Sister of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all excellent, they go above and beyond. The building is very clean and very homely. Each resident has their own room, ensuite and furniture, a TV and are kept very comfortable.
Family and friends are also made welcome and treated with kindness and respect. The best care I have experienced.
Entertainment is also very good.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at St Mary's Care Home. It is always wonderful to hear our staff described as "excellent". We are thrilled that you and your family are treated with such kindness. We hope that your loved one continues to enjoy their stay!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Sister of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sister admitted 2 weeks ago while she was very poorly. her care has been amazing. The staff are all very committed to the residents and her care has been exceptional. Nothing has been too much trouble for them all. I can't express how important that has been to me coming up from Cornwall and seeing
well cared for she is.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave such a lovely review for St Mary's Care Home. We are thrilled to hear that your sister's care has been amazing. We hope that she continues to enjoy her stay with us and that your family can have peace of mind knowing she is cared for. Best wishes!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is still very good, she is happy. The staff always keep me and the family updated if we have any issues. Both staff and management are always available and make Mum very comfortable.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for leaving such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that your mum's care is still of a very good standard and that she is happy and settled within the home. We hope that she continues to enjoy her stay within the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hayley W (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Mary's since July. The team have been very caring and supportive. They have built a close relationship with Mum and the family. Our worries and concerns are listened to and addressed. The home is very family orientated and has provided activities for the children as they navigate
this difficult time, this has been helpful when visiting for long periods of time during the school holidays, making things stressful, meaning I can bewith Mum and the children. St Mary's is a home from home and the staff are extended family.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil W (Son of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Marked improvement in health. Couldn't do enough.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your feedback. It is always lovely to hear feedback from family members. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son-in-law of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two weeks ago I accompanied residents to a day out organised by the care home. One resident became sick so the accompanying nurse reassured and calmed him down and gave him medication to treat his illness. I witnessed the nurse go out of the way to do this task with a smile and poise so as not to belittle
the resident who soon felt better. All residents enjoyed their outing and returned back to St Mary's after. A wonderful day out. Well done to the nurse for looking after the resident mentioned above.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your family member in our care. It is lovely you accompanied our home on a day out and witnessed the care of our amazing nurses. We are looking forward to seeing you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at St Mary's Care Home. The staff are fantastic, especially one nurse in particular is very good, she always goes the extra mile to ensure I am well cared for. I am well cared for. I wish this nurse gets a kindness award. I am very happy here. St Mary's Care Home is a very lovely home.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "Kindness" and "Fantastic" being used to describe our care. We hope to continue providing you with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Granddaughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan has been living in St Mary's Care Home for several years. The staff are lovely and friendly, particularly when I and her great-grandchildren visit. Nan's best days are when she moves into her chair and experiences the activities the staff work hard to provide.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your nan in our care for several years! We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Husband of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are very good. The premises are clean and tidy and the overall experience is very satisfactory. Highly recommended!
The food is adequate, but very little choice for vegetarians. The ability to choose or specify preference in advance of the meal would be appreciated.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that you "highly recommend" our home! We will of course pass on your feedback to the home. Best wishes!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N P (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 95-year-old mother has been a resident at this care home for a few years. She is well looked after by the carers and the staff nurses. One particular staff nurse has been very kind to her in that she spends time with her and speaks to her. She is very professional and friendly. Always has a big smile.
I would like to recommend her for an award. She has always been helpful and updates me regularly on my mum's progress and well-being.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely words. We are so glad to hear that your mother is well looked after and cared for at St Mary's Care Home. It is always wonderful to hear words like "Professional" and "Friendly" being used to describe our staff. We are pleased to hear that you are kept well informed with updates and progress with your Mum's health and well-being. If there is anything we can do to make your mother's stay even more comfortable, please let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at St Mary's Care Home in January. I was on an end-of-life care program. With great care from nurses. A particular member of staff has worked her magic with care, especially love. I think she should be nominated for Nurse of the Year for her pure soul has rubbed off on me and for that, I can
only say thanks. I know all the carers and nurses will think I have a favourite but I think you're all great but she is special.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your kind words. It is so wonderful to hear that you have had such a great experience at St Mary's Care Home. We are happy to hear you feel like a part of our St Mary's family and we hope St Mary's did everything possible to make the transition as easy as possible. Thank you for choosing St Mary's for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about St Mary's Care Home

What types of Care is St Mary's Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does St Mary's Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at St Mary's Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Mary's Care Home to the centre of Luton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.