St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 21-40
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

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141

Review from Kirsty W (Granddaughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been happy during her stay at St Mary's. She has been well cared for and the staff have been lovely and professional. I have felt safe and happy whilst she has been at St Mary's Care Home. Thank you to all for all your support and the care my nan has received, it's much appreciated.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave the staff at St Mary's Care Home such a positive review. We are thrilled that your Nan is so well cared for within the home. We are also so happy that your Nan is receiving the care she needs and that you can feel safe and happy in the knowledge she is cared for. Best wishes!


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Review from Jeremiat O (Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident here. Looked after by staff very well. My wife is also here at St Mary's. The staff are very good. We are very happy with the care we get.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave a review for the staff at St Mary's Care Home. We hope that your wife and yourself continue to enjoy your stay at the home and we wish you all the best!


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Review from Shridat P (Brother of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here for the past couple of years. He is happy and well looked after. There have been some issues with his diet but that has now been resolved satisfactorily. I would like to say a special thanks to a particular member of staff and her team for going the extra mile in
his care and also for a welcoming smile when we visit.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for leaving such a positive review for the staff at St Mary's Care Home. We are thrilled to hear that your brother is enjoying his stay at the home and has for the last couple of years. We are so pleased to hear that past issues have been resolved and that the staff have gone the extra mile for your loved one. Best wishes!


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Review from D B (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to St Mary's Care Home in January 2024 after a month in hospital. She has suddenly become unable to look after herself. The staff have treated her with kindness and understanding. Due to her acute hearing and sight loss conversations and understanding can get lost in translation. The staff
are very good with this and know what she likes.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your kind words. We hope St Mary's care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.


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Review from Steven C (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was transferred to St Mary's for comfort and palliative care following an extended spell in hospital. Having lived independently in her own home for many years, but within 2 days there was no further discussion about moving back home, as she realised how St Mary's was ideally suited to her
needs and the staff made her feel at home from day one. The staff made every effort to learn about Mum. We were able to visit the site before her transfer and select her room, and the staff were again listening to all the details we outlined about Mum's care needs.
Mum remained in the St Marys for just over 4 weeks and we cannot fault the level of care she received, and the communication from staff about how she was between all our visits. The online daily care portal also allowed us to see how she was being cared for and any observations.
We felt great comfort knowing that she spent her final days in a friendly, caring and professional environment with no compromise on her dignity.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope St Mary's Care Home did everything possible to make the transition as easy as possible. We are happy to hear that you felt so at ease with your loved one in our care and that you felt supported and updated on a daily basis. Our resident's health and well-being are an absolute priority, so we are glad that we were able to continue providing safety, dignity and respect to your loved one. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from T C (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for comfort and palliative care in August 2024. From the first contact, the staff and care has been excellent. The family feel really confident that our mum is in the best possible place.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from M M (Friend of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was made welcome on arrival to her respite stay and the carer and many more made her feel welcome. All have taken her wishes into consideration, all helping her to do things in her stay with them. They are polite, courteous to family, friends and my friend and even go above and beyond in the
services.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like "polite" and "courteous" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from D F (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits to St Mary's Care Home to see my mother who has dementia, the staff are always helpful and welcoming. The home is consistently spotless each time I visit. Furthermore, I receive regular updates from staff. I can tell my mother is happy and comfortable at St Mary's as she often smiles
and there is laughter when I visit her. This gives me great peace of mind.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.


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Review from S J (Friend of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I witnessed a very abusive situtation this afternoon at St. Mary's. A senior carer screamed at a resident like screaming at a dog. And in a very aggressive tone. I am shaken myself and now very concerned about the wellbeing of my friend and other elderly patients in the care home. I am sure it was unnecessary
to talk to a human in this manner and the person should be so ashamed as she herself will grow old and perhaps be in a similar helpless situation. I am sure this carer would be very intimidated and upset being talked to in this degrading and highly aggressive tone. Truly awful and traumatising experience! Hopefully this will reach the authorities of BUPA about this shameful incident.

Reply from Maria Ricketts, Customer Care Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We are sorry to hear about your experience with us and take your review extremely seriously. The health and well-being of our residents is our top priority. We have raised your concerns with the senior management team, and one of the team will be in touch with you shortly if they haven't already done so to ensure this is investigated.


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Review from J R (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At every visit, the staff are friendly, helpful, considerate and professional.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your kind words. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our staff and we are pleased that you have had a positive experience with having your loved one in our care. Thank you for choosing St Mary's for your loved one's stay.


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Review from Susan R (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was struggling before but when they moved her into another room she has been so happy. She sometimes can be hard work but they can deal with her.

Reply from Rosie Smith, Customer Advisor at St Mary's Care Home

Hello and thank you for taking the time to leave the staff at St Mary's a review. We are so happy that Mum is now settled into the home and enjoying her stay. Thank you again and best wishes!


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Review from A B (Son of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of St Mary's Care Home for many years. The staff at the home are very professional and courteous and have looked after Mum very well. She has many challenges which they have coped with professionally especially one nurse in particular but all staff are great too. I fully
recommend St Mary's to anyone considering this home for their loved one.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.


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Review from Roger H (Son of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care at St Mary's care home.
He was well looked after and kept comfortable to his last days.
He was always encouraged to do what he could.
All the staff and support workers were very helpful and accommodating.
Thank you.

Reply from Grace Langfield, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear our staff did everything possible to adapt your Father's care as needed and help your family through a difficult time. We are saddened to hear of your loss but hope you are able to look back on this experience knowing your Father received the best possible care.


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Review from J B (Relative of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the home do their best to provide end-of-life care for all residents. Over the few times I have been to the home, I have found distressed patients calling with their buzzers but there was no response from staff. There is a shortage of staff in this BUPA care home. However, all the staff
I have met work hard to do their job. They all care and you can see it on their faces. The job is a very difficult one. I have great admiration for all the staff who do the job. Please provide one more member of staff as soon as the budget allows.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "great admiration for all the staff" being used to describe our care. We will certainly pass your comments on to the homes manager and we will discuss your feedback to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from C R (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had advanced dementia. Both she and her family were treated with dignity and respect over the two years Mum resided in St Mary's/ The support and friendship offered to me and other family members as her condition worsened to its inevitable conclusion was wonderful.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are pleased that your family felt supported by the staff at St Mary's Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Johanne O (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The St Mary's staff were so kind and caring to our dad and all that visited him. Sadly he was on end-of-life care. The staff made his final days comfortable. Giving him kindness, compassion and dignity. Thank you so much.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like Kindness and Compassion being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Justen B (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received since being here has been superb. Also, any problems with health issues they have explained to me in detail. This has helped me with my dad moving into a care home. Staff are always pleasant and helpful. Special thanks to the manager and the teams.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like 'pleasant' and 'helpful' being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Fiona N (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with St Mary's for three years, and the care, kindness and affection she gets consistently gives her joy in her life every day - even though she has late-stage Alzheimer’s. The staff are very professional, considerate and dedicated to the residents - and creates lovely moments and lots
of laughs amidst the very hard work they do. Mum is kept looking beautiful in a very clean and homely environment, enjoys her food and looks forward to seeing her carers every day. It is tough to lose a parent day by day, but it is a huge relief to know that she is so well cared for at St Mary's.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are so pleased to hear you are happy with the care provided at St Mary's and that your Mum looks forward to seeing her carers each day. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from S G (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are hard-working and are very helpful.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave us your review. It is always nice to hear words like “hard-working” and “helpful” being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from F P (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at St Mary's for no more than ten days. We can already see the difference in her overall care, personalised, attentive and caring staff. Attention given to her hygiene, nutritional needs and all her emotional and nursing needs. She is encouraged to participate in regular
activities in clean surroundings. Our family are always made welcome no matter how busy or what time of day. From the seamless initial contact with management to all the staff, could not be more reassured so far. Thank you.

Reply from Fran Donno, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words such as "attentive" and "caring" being used to describe the care that we provide. We are pleased to hear that you and your family feel like part of our St Mary's family. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


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